Gong
Gong.ioExternal reviews
6,511 reviews
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MUST HAVE tool for sales professionals!
What do you like best about the product?
I love the ability to re-listen to my Zoom calls and observe my body language, conversation, eye contact, etc. It is such a GREAT tool to reflect on your calls and truly see where the self improvement can come from. This is a NON-NEGOTIABLE for sales teams and professionals. If you don't have Gong, I honestly don't know what you're doing LOL. Seriously though, this platform is incredible. I wish I could've had Gong when I first started my career because I think it could have helped me grow so much faster.
The newest feature that is incredibly helpful for me and is a HUGE time saver is the "Generate follow up email" option. Gong will literally summarize your entire call and list out what you and your prospects covered on the call as well as your agreed-to next steps. This saves me hours a week of having to customize a post-demo email. Instead, I copy the email from Gong, make a few minor changes, and send it to my customer. TIME SAVED = MORE MONEY MADE
The ease of implementation is also very intuitive. The Customer Support team is always ready to support our team with any questions especially since we use Gong pretty much on a daily basis, multiple times per day.
I also love how Gong integrates with Zoom, Slack, Salesforce, and Chili Piper!
The newest feature that is incredibly helpful for me and is a HUGE time saver is the "Generate follow up email" option. Gong will literally summarize your entire call and list out what you and your prospects covered on the call as well as your agreed-to next steps. This saves me hours a week of having to customize a post-demo email. Instead, I copy the email from Gong, make a few minor changes, and send it to my customer. TIME SAVED = MORE MONEY MADE
The ease of implementation is also very intuitive. The Customer Support team is always ready to support our team with any questions especially since we use Gong pretty much on a daily basis, multiple times per day.
I also love how Gong integrates with Zoom, Slack, Salesforce, and Chili Piper!
What do you dislike about the product?
I personally do not dislike anything about Gong!!
What problems is the product solving and how is that benefiting you?
Gong helps me target specific areas of improvement and where I should make changes based on my talk ratios, talk tracks, etc. Gong helps me realize if I'm talking too much, not waiting long enough for the prospect to speak and/or answer a question, etc. This is super helpful for me as a sales professional because these components are so important! This is very helpful because as I'm self reflecting on my calls and as my leaders are providing feedback on my calls, I can immediately pinpoint what I should focus on and take action on those matters immediately to see a change in my results & performance.
Makes my life easier!
What do you like best about the product?
I love the AI in Gong. I like being able to see all of my conversations in bulleted points so it makes it easy to know what my next steps are. I use the email recap templates as well, but I customize them to make them a bit less robotic and personal. I also love that the calls transfer to Gainsight.
What do you dislike about the product?
I don't always find my recorded calls very easily. Recent calls are very easy to find on the dashboard, but I'm a bit lost when I need to search back on really old calls.
What problems is the product solving and how is that benefiting you?
I don't have to physically write notes during my calls so I can focus more on our conversation. I love that I can copy/paste my notes into Gainsight. It allows me to have more time doing other parts of my job.
Gong is a game changer for professional development
What do you like best about the product?
Gong is super user friendly. It appears easily in all of my calls, it's simple to watch and make notes. I love sending snippets to people. My team recently decided to review a few calls a week. It's so easy to use! I spend no time finding what I want- and all of my time reviewing calls and understanding where I can imrpove. Love it!
What do you dislike about the product?
Nothing so far! I feel I've utlizied many parts of gong and not run into any issues.
What problems is the product solving and how is that benefiting you?
Gong helps me take notes so I can give my customers full focus. I also love being able to comment areas of improvement for myself and my team
great platform! AI insights are extremely helpful
What do you like best about the product?
AI summary breaking down the 10 key points of the call and then a separate section for next steps are very beneficial. As a CSM managing 100+ clients, this saves an immense amount of time. Also, the insights on call performance are an interesting perspective to have for coaching.
What do you dislike about the product?
More insights on interaction stats (call performance tips) would be helpful. This is a great coaching tool
What problems is the product solving and how is that benefiting you?
Searching through calls to find key phrases, names, topics, etc.
Love Gong
What do you like best about the product?
They added a new section that helps you prep for upcoming meetings
What do you dislike about the product?
overall pretty happy with Gong, can't think of anything that needs to improve currently
What problems is the product solving and how is that benefiting you?
Follow ups and Salesforce updates
Quality Product
What do you like best about the product?
Quick insights into the call shortly after it has been completed. I can easily skip around based on the topic covered.
What do you dislike about the product?
I wish there was a way to have it join my zoom calls and be less obvious.
What problems is the product solving and how is that benefiting you?
Helps me be more efficient when I need to revisit a conversation. I leverage the tool to have a more strategic and effective relationship with my clients.
Valuable tool for a number of use cases
What do you like best about the product?
My company uses Gong for most customer-facing calls. It's extremely helpful for capturing snippets of customer feedback and sharing with relevant teams internally. As the customer proceeds through the journey from sales cycle, through onboarding and being handed over to an account manager, it's a valuable tool to review previous calls and email conversations to understand sentiment and access quick highlights.
As somone who leads onboarding calls, I love that Gong takes notes and will guide me on the follow up action steps I need to take after the call. It means I can continue with the momentum of the call and not need to stop to take notes. We send call recordings to customers too, which is useful when not all of their team can attend but need access to the info shared. Another of my favorite features is being able to search transcripts of calls - this is especially helpful when a customer is sure they've been told information that contradicts with our product offering/services. We can find the conversation and help clear up confusion easily.
Altogether, it's a highly valuable tool for our organisation to gain and share needed insights into our customers. It's also nice to set it and forget it. It's added as a default on our calendar booking links, so it's always set up for the calls we need it on.
As somone who leads onboarding calls, I love that Gong takes notes and will guide me on the follow up action steps I need to take after the call. It means I can continue with the momentum of the call and not need to stop to take notes. We send call recordings to customers too, which is useful when not all of their team can attend but need access to the info shared. Another of my favorite features is being able to search transcripts of calls - this is especially helpful when a customer is sure they've been told information that contradicts with our product offering/services. We can find the conversation and help clear up confusion easily.
Altogether, it's a highly valuable tool for our organisation to gain and share needed insights into our customers. It's also nice to set it and forget it. It's added as a default on our calendar booking links, so it's always set up for the calls we need it on.
What do you dislike about the product?
No downsides that I can recall. However, I don't love that when Gong is included in a call, it appears as an additional attendant would with it's own blank video screen. I'd love for it to be there to record without taking up visual space like an off-camera visitor.
What problems is the product solving and how is that benefiting you?
- As a training tool
- To capture customer feedback
- To share onboarding call recordings with customers
- Understanding customer needs, sentiment, etc.
- Notetaking tool for meetings
- To capture customer feedback
- To share onboarding call recordings with customers
- Understanding customer needs, sentiment, etc.
- Notetaking tool for meetings
I wouldn't work somewhere that doesn't have Gong setup
What do you like best about the product?
The ability to not worry about detailed note taking during calls, so I can be engaged and listen to customers. I can summarise the call afterwards, if the automated features on Gong miss smomething, although they are usually spot on. I use Gong everyday.
What do you dislike about the product?
Just nitpicking but...
The automated emai that Gong generates after calls for you to follow up with is rarely usable. Needs to be shorter. We should be able to edit it by suggesting prompts and have the email regenrate. At the moment, I edit 80% of it but just use it to remind me what to mention.
Also, it would be call if you could always view the camera feeds from everyone, even if someone is presenting. In Zoom they are visible during the call, but don;t know if they can be recorded as well as the screen share.
Being really fussy, could recorded calls be available sooner after they finish? Not a huge deal though, it's not that slow.
The automated emai that Gong generates after calls for you to follow up with is rarely usable. Needs to be shorter. We should be able to edit it by suggesting prompts and have the email regenrate. At the moment, I edit 80% of it but just use it to remind me what to mention.
Also, it would be call if you could always view the camera feeds from everyone, even if someone is presenting. In Zoom they are visible during the call, but don;t know if they can be recorded as well as the screen share.
Being really fussy, could recorded calls be available sooner after they finish? Not a huge deal though, it's not that slow.
What problems is the product solving and how is that benefiting you?
Being able to reflect on calls after the fact enables more effective follow up communications.
How did sales teams function before this?
What do you like best about the product?
Being able to review my coworkers call to continue to improve. Call insights. All the notes and call scripts so I can easily go back and review when adding notes to Salesforce. Gong especially for new hires is the best way to review calls/demos and get up to spead with the products and questions you will get without having to be on each call live.
What do you dislike about the product?
Every once in a while when you happen to have a bad call you just hope that isn't the call your manager decides to review :). In all seriousness the platform is amazing and I would definitely suggust using it to upskill your team.
What problems is the product solving and how is that benefiting you?
It is the quickest way to upskill yourself from reviewing your own calls and your team's calls.
1 -Yr into Gong - hard to think of managing a sales team without it.
What do you like best about the product?
Dealboard - quickly and efficiently look at the health of accounts and recent interactions. CRM enhancements allow sales reps to even manage their pipelines easier.
What do you dislike about the product?
Not much but I would like some more templates around different methodologies to potentially choose from (MEDDICC / consultative selling etc)
What problems is the product solving and how is that benefiting you?
Coaching is #1 - quick visibility into reps calls and easily searchable transcripts. Can quickly ping other members of the org. for answers and share with fols internally. Visibility to C-Suite is great and awesome for onboarding or for reps that need performance improvement.
Forecasting is #2 - helping reps manage their pipeline and being realisic about it.
Forecasting is #2 - helping reps manage their pipeline and being realisic about it.
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