Navattic
NavatticReviews from AWS customer
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Easy to use, tons of value
What do you like best about the product?
How intuitive the buildout is, and how easily it integrates with systems to create action for internal teams to action.
What do you dislike about the product?
Nothing right now, great product. Would highly recommend.
What problems is the product solving and how is that benefiting you?
Showing prospects a "wow moment!" before they attempt to configure a complex, expensive product.
Review on using Navattic
What do you like best about the product?
What I like best about Navattic is how easy it is to build interactive, no-code product demos that let prospects experience our product without needing to sign up. It's intuitive, quick to set up, and helps us showcase value early in the customer journey. The analytics also give useful insight into engagement and drop-off points.
What do you dislike about the product?
Occasionally, making updates across multiple demo flows can feel manual, and more dynamic or modular editing options would help scale faster
What problems is the product solving and how is that benefiting you?
Navattic helps us showcase interactive Elastic demos to our customers, allowing them to explore key features and use cases without needing a full environment setup. This significantly accelerates onboarding, reduces friction in early product education, and enables our team to deliver a more engaging, hands-on experience especially during pre-sales and enablement conversations. It’s been a valuable tool in helping prospects understand Elastic's value quickly and at their own pace.
Conversion accelerator while we scale
What do you like best about the product?
Navattic allows me to launch demos autonomously. I don't need a designer, dev, or sales engineer to set these up, and I can manage them fully independently.
Interactive demos have increased our conversion rate of website demo viewers > trials by 3x, making a direct positive impact on our pipeline. Over 50% of our Navattic demo viewers explore deeper on our website or start a trial.
Interactive demos have increased our conversion rate of website demo viewers > trials by 3x, making a direct positive impact on our pipeline. Over 50% of our Navattic demo viewers explore deeper on our website or start a trial.
What do you dislike about the product?
Deeper customization means the tool is getting more complex. I already feel myself slipping behind in exactly what features are available and how things have changed.
And there isn't a "find + replace" that works across all my demos (to my knowledge?) that allows me to search for keywords, URLs, etc. across our ~50 demos in our environment. They did recently launch a find + replace essentially per demo, which helps––but when we recently changed plan names, I had to manually search many more demos.
And there isn't a "find + replace" that works across all my demos (to my knowledge?) that allows me to search for keywords, URLs, etc. across our ~50 demos in our environment. They did recently launch a find + replace essentially per demo, which helps––but when we recently changed plan names, I had to manually search many more demos.
What problems is the product solving and how is that benefiting you?
Improving our conversion rate from website view to trial. Helping us improve our trial > customer conversion rate via great onboarding.
Game changer for "how to's" guides or showing overall platform capabilities
What do you like best about the product?
Super easy to use. We have our Branded themes we can select from, our awesome CSM / Customer Support that provides us feedback, and it's easy to share the links out both internally and externally. We use this tool frequently to share updates across the org and customers since it's easier to consume a step by step interactive guide than a long support doc.
What do you dislike about the product?
It can be difficult to remember where certain features are. For example, if you accidentally get rid of the Back & Next button in your steps, it's hard to remember how to bring that back.
I would prefer to use In-App Userflow style guides instead that guide the customer directly in their platform vs an example guide.
I would prefer to use In-App Userflow style guides instead that guide the customer directly in their platform vs an example guide.
What problems is the product solving and how is that benefiting you?
It helps us enable Customer Success, SDRs, Account Executives, Services/Onboarding teams, etc. to learn the platform demos or feature capabilities easier than reading a dev doc. It also makes it easier for a prospect to see a sneak peek into the platform before buying.
We can also personalize the guides by Industry, Topic, etc. to show the right guide to the right user.
And it's such a game changer for customers. They find these navattic links extremely powerful to show them how to do something.
We can also personalize the guides by Industry, Topic, etc. to show the right guide to the right user.
And it's such a game changer for customers. They find these navattic links extremely powerful to show them how to do something.
Cool tool with strong support
What do you like best about the product?
Nice UI and intuitive to use and build demos.
What do you dislike about the product?
There are some bugs that we've encountered along the way, but the support team has always been very quick to help us sort them out.
What problems is the product solving and how is that benefiting you?
Creating product demos easily and quickly
Navattic has helped me introduce Malt in an extemely seamless way to clients
What do you like best about the product?
How easy it is to use, it is clear and concise to every client I send it to and allows them to use Malt very effectively. It's so easy to share to clients and review if they have used it. It looks exactly like they are on the platform when they go through the demo's.
What do you dislike about the product?
I'd just like more in depth demo's for other area's of the Malt platform
What problems is the product solving and how is that benefiting you?
I haven't found any problems for Navattic to solve
Easy to setup, great to get a glimpse of the product
What do you like best about the product?
Ease of use, the way it operates + The options available to customize.Int
What do you dislike about the product?
Integration with our CRM HubSpot is limited in terms of source allocation possibilities.
What problems is the product solving and how is that benefiting you?
We sell a specific platform, not suitable for everyone. One the one hand it allows people to understand our tool and its capabilities (saving us time on low quality leads), and on the other it excites the right users to start further conversations.
Excellent tool for both leadgeneration, marketing, sales, sales support and other departments
What do you like best about the product?
It's a very easy and intuitive tool to pick up, and you have your first demo/tour up and running in no time. Onboarding and support is great from the team.
There's a lot of cool advanced features that makes it even cooler, and you quickly pick them up, and get great advice from the CSM as well.
We build new tours quite often now, and we use it in our sales process, where our teams can make personalized demos if needed.
There's a lot of cool advanced features that makes it even cooler, and you quickly pick them up, and get great advice from the CSM as well.
We build new tours quite often now, and we use it in our sales process, where our teams can make personalized demos if needed.
What do you dislike about the product?
THere's not much to dislike. I think the hardest part is actually what to show about your own product in the tours. This was what took us the longest. There's a few minor glitches once in a while with the capture tool, but the support team are often quick to help you out and suggest ways to fix it.
One thing I dislike is the "Powered by Navattic" on the first screen of the tours, when you have paid for the product, it's a bit annoying that is has to be there.
One thing I dislike is the "Powered by Navattic" on the first screen of the tours, when you have paid for the product, it's a bit annoying that is has to be there.
What problems is the product solving and how is that benefiting you?
Navattic makes it possible for us to show our product to potential customers and serve as a self service purpose in a way where users don't have to commit to live demos or discovery calls, but can look at the tool at their own pace and see it.
It also allows for our sales team to build custom tours for specific customers or industries.
The signals and playbooks allows us to automate with webhooks and send lead signals with Zapier onto our other internal tools.
It also allows for our sales team to build custom tours for specific customers or industries.
The signals and playbooks allows us to automate with webhooks and send lead signals with Zapier onto our other internal tools.
Navattic allowed our CSM team to significantly scale onboarding and digital product training.
What do you like best about the product?
The fact that the product demos use a live HTML environment is hands-down the biggest value add for Navattic's product. In my role, 90% of what I do is coaching and training users on how to perform various website tasks that are required when assigning our online homework software/ebook chapters. Instead of explaining where to click, or what a certain element looks like, Navattic allows users to learn by doing in a demo that looks exactly like the real thing. The Demos I have created have cut my live-support time in half, allowing me to focus more on customers who need more hand-holding or have more complex requests.
What do you dislike about the product?
There's very little I dislike. I've run into a few scenarios while creating a flow where a webpage may be cut off slightly or navigating through something like a paywall/password screen doesn't work properly, but my CSMs (Kaylie Jensen and Alisa Feng) from Navattic are always responsive when this happens.
What problems is the product solving and how is that benefiting you?
Before Navattic, my role as a Customer Success Manager was almost entirely comprised of live Zoom meetings/webinars with our customers. These meetings were either onboarding sessions where I assisted in integrating WW Norton's digital learning tools into a college professor's learning management system, or support calls where I was assisting with a problem the customer had with our digital product. During our busy season, I would be on Zoom for 8-12 hours a day. Once we adopted Navattic, we were able to move a large portion of our customer calls into quick email communications. Instead of 8-12 hours on Zoom, my days shifted to about 4 hours on Zoom. This shift genuinely changed the nature and scope of my entire job. Instead of being on-call all day, I had time freed up to think more strategically about how to set customers up for success and build systems that didn't require as much support. As a team, we pumped our total onbarding/implementation numbers up astronomically (I don't know the hard numbers off the top of my head, but it didn't feel real when we first looked). The service desk at our company also noticed a drastic drop-off in the number of support tickets that were coming through their end. It's been the best thing to happen to our CSM team by far in my opinion.
Navattic is empowering a early stage customer value journeys
What do you like best about the product?
We love being able to use Navattic in many areas of our business, from lead generation to pre-sales, then all the way into project delivery and training. As we are frequent users of Navattic, its important to us the platform is very user friendly and is continully being updated with new and useful features. It's very helpful that it seemlessly connects to our Hubspot CRM. The ease of implementation enables our team can quickly and easily create demos and continully update demos as new versions of our software is released. The rapidness of Navattic's customer support is fantastic, as speed to implementation is important to us. Now with the enhancements of AI it makes using Navattic even better!
What do you dislike about the product?
We haven't come across anything we dislike in Navattic, when we see an opportunity to enhance a feature or uer expereience, the Navattic team are very reseptive to understanding what that is and bringing it into roadmap.
What problems is the product solving and how is that benefiting you?
Navattic is being able to help guide a potential customer opportunity through the initial value journey and results of the solutions we provide. This helps minimise the amount of early stage meetings that would be required to demonstrate to customers.
Another use case we use Navattic's for is user-training, with the user being about to interact with application helps the learning process.
Another use case we use Navattic's for is user-training, with the user being about to interact with application helps the learning process.
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