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Very good software to manage everything related with Legal.
What do you like best about the product?
How easy it is, i.e. there is no need to research the menu or where each option is located.
What do you dislike about the product?
Everything for me is adequate, it is very easy to access, the support and the menu are also very friendly.
What problems is the product solving and how is that benefiting you?
The easiest problem to solve is the entire workflow, which is fast and concise.
Simple Legal provides is the solution for keeping our in-house team on track and on budget.
What do you like best about the product?
Functionality is simple and effective and the customer service is always quick to respond.
What do you dislike about the product?
Some of the reporting can be difficult to extract/manipulate.
What problems is the product solving and how is that benefiting you?
Tracking matter budgets over the life of the matter. One central place for documents and tracking.
Very easy to use system!
What do you like best about the product?
Everything for the most part! It's a very user-friendly system.
What do you dislike about the product?
There is nothing I don't like about SimpleLegal
What problems is the product solving and how is that benefiting you?
Reporting is really easy for the most part.
Great system, great services and a great price
What do you like best about the product?
Easy process from diligence all the way through Go Live. These guys were awesome to work with all the way through. It's the little things that made it all come together - contracts are very easy and balanced, pricing model is fair and flexes with our growth and finally the implementation team was competent and easy to work with. I don't say this often but it really was a breeze getting this system deployed......
What do you dislike about the product?
We have been live for about 6 months and I really can't complain about anything. We ran into one hiccup where we thought we contracted for a piece of functionality but that was not in the proposal. SimpleLegal team was very helpful in finding a solution that worked for both of us. It would have been easy to hold us hostage but they did not. I think they view small businesses as critical to their long-term growth and it showed throughout.
What problems is the product solving and how is that benefiting you?
We are a small legal team that works with a lot of firms. This has really streamlined the invoice management processing for both the legal team but also our AP team with reduced inquiries.
Fantastic Startup Service and Superior Interface
What do you like best about the product?
SimpleLegal's Interface is exceedingly intuitive. In a head-to-head with Thompson's Tracker, my team picked SimpleLegal hands down. In addition, the service provided by our implementation consultant as we got up and running was fantastic. Our consultant guided us through configuration options, the creation of matters, and so forth. I've been very happy with the service overall.
What do you dislike about the product?
Because SimpleLegal isn't the market leader, some of our firms have struggled a little bit on getting up and running on a new service. Nevertheless, I see these as surmountable issues that we'll iron out over time.
What problems is the product solving and how is that benefiting you?
Using SimpleLegal represents my Law Departments first attempt to tame the beast of legal billing. The intention is to simplify the workflow of invoice approval, and also to provide a platform on which we can analyze our spending in much more fine grain detail.
Recommendations to others considering the product:
Sales, implementation and support staff all seem to be very high quality. The fact that SimpleLegal is more of a StartUp made us feel like we were getting more personal attention, despite not being that large of a Law Department.
Simple isn't just the name, it's the reality
What do you like best about the product?
1. Easy install with very attentive and knowledgeable implementation manager and customer success manager/team.
2. Intuitive interface and robust resource library that supports both the occasional and active/admin user.
3. Canned reports that make it easy to assess various scenarios.
2. Intuitive interface and robust resource library that supports both the occasional and active/admin user.
3. Canned reports that make it easy to assess various scenarios.
What do you dislike about the product?
I wish the vendor portal, CounselGO, had a different name. I wish it was closer to SimpleLegal to reduce confusion with in-house users as well as with outside counsel.
What problems is the product solving and how is that benefiting you?
1. Standard outside counsel invoicing process.
2. Spend management.
3.
2. Spend management.
3.
A comprehensive ebilling solution
What do you like best about the product?
First and foremost, the ease of use and how easy it is to figure out how to use SimpleLegal are some of their real strengths. The UI and the way screen real estate are used make it simple for the casual user and the power user to know where to go and what to do. Next, I would say the customization of the environment is a great benefit. Many ebilling solutions will customize, but the customization is sometimes limited, which makes using the tool burdensome for the casual user. Lastly, I would say the focus and attention to customer satisfaction / support by SimpleLegal is fantastic. I miss having the support chat bot, but the responsiveness of <1 day is going well.
What do you dislike about the product?
Since the integration with Onit, the customer service aspect has taken a noticeable downturn...we really really liked the chat bot. There are a lot of "little" things that the platform doesn't currently do that I wish it did, such as scheduled reports, better document management; the inability to see a draft of a legal request (having to design a form all over again is rather clunky) but also that our allocation fields are not tied to our legal request forms means we have to keep our allocation information in separate location for users to reference; the inability for users to keep drafts of matter requests is something our users ask for a lot because they have to go back and forth with their clients to gather allocation information.
One of the big improvements I would like to see is the messaging feature keep a log of the messages sent - such as matter referrals, if the invoice / attachment is sent, etc. I would also like to see the messages be auto-copied to the user who is sending the message. I make users interact with vendors in the system and the messaging feature in this respect is key.
It would be great to see SimpleLegal implement an invoice rejection / reconciliation report. One of my month-end close activities is to run reports showing what was rejected and resubmitted / sent to AP. When an invoice is rejected, I don't know why so I have to manually review each rejected invoice each month to apply categorizations to the rejection reasons.
While I've gotten used to the idea that SimpleLegal allows the use of the same invoice number, it would be great if the system automatically either flagged or tagged an invoice that has been resubmitted with either a status (Resubmitted Invoice 123456).
One of the big improvements I would like to see is the messaging feature keep a log of the messages sent - such as matter referrals, if the invoice / attachment is sent, etc. I would also like to see the messages be auto-copied to the user who is sending the message. I make users interact with vendors in the system and the messaging feature in this respect is key.
It would be great to see SimpleLegal implement an invoice rejection / reconciliation report. One of my month-end close activities is to run reports showing what was rejected and resubmitted / sent to AP. When an invoice is rejected, I don't know why so I have to manually review each rejected invoice each month to apply categorizations to the rejection reasons.
While I've gotten used to the idea that SimpleLegal allows the use of the same invoice number, it would be great if the system automatically either flagged or tagged an invoice that has been resubmitted with either a status (Resubmitted Invoice 123456).
What problems is the product solving and how is that benefiting you?
The biggest problem we solve with SimpleLegal is visibility into what outside counsel is doing and how much we're being charged for that work. We have billing guidelines in place, but the line item detail and ease of use of the system allow us to see exactly what vendors are doing for us without a lot of guess work. This, in turn, allows us to answer questions of our executive management team, and talk intelligently about our use of outside counsel. By reviewing the rejected invoices each month, implementing our billing guidelines and reconciling data at the end of the month, we're realizing savings, how we are tracking against our spend targets and how well our users understand and enforce our billing guidelines.
Recommendations to others considering the product:
Understand your internal processes very well. This goes for any SaaS implementation. Not all ebilling solutions build in your processes, so if you don't know your processes well and expect the product to do it for you, you will experience a lot of difficulties during the implementation process. Also, take the time to teach your users how to use the system - take them through every stage of matter management and invoice management.
SimpleLegal Review
What do you like best about the product?
It's extremely easy to sign up, understand and get a handle on.
What do you dislike about the product?
I didn't dislike the software. I was asked to put different information that was needed.
What problems is the product solving and how is that benefiting you?
N/A
Recommendations to others considering the product:
I would advise them to try SimpleLegal. It's great!
Gets the job done.
What do you like best about the product?
Easy to review bills, approve, assign. etc.
What do you dislike about the product?
Nothing in particular. I haven't pushed it for other features yet.
What problems is the product solving and how is that benefiting you?
Simplifying legal billing process. Makes it easy to deal with archaic law firm systems.
A great user experience
What do you like best about the product?
Simple Legal does a great job of providing a comprehensive datasheet for your business affairs
What do you dislike about the product?
The site could use a bit more pop, it's somewhat bland in its current state
What problems is the product solving and how is that benefiting you?
I'm able to get a better picture of my business affairs as a whole, such as finances, products, etc.
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