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Reviews from AWS customer

118 AWS reviews

External reviews

1,118 reviews
from and

External reviews are not included in the AWS star rating for the product.


    David L.

RHEL Lifecycle Management

  • May 09, 2024
  • Review provided by G2

What do you like best about the product?
We use RHEL for everything. The Red Hat team has been a partner with us throughout our entire journey from datacenters to cloud.
What do you dislike about the product?
Lack of integration between the tools to support and run RHEL. We'd love for Satellitte, Insights, In Place Upgrades, and Image Builder to be a more opionated and integrated suite of tools. Rather than a disparate group of tools that needs a consulting team to stitch together. It impacts our ability to manage and deploy RHEL at scale.
What problems is the product solving and how is that benefiting you?
Providing a common platform all our users.


    Andrew e.

I have been using RHEL since version 4 and I love it.

  • May 09, 2024
  • Review provided by G2

What do you like best about the product?
Red hat linux in my opinion is one of the best operating systems out there in the terms of scalability and maintenance.
What do you dislike about the product?
with the addition of Network Manager in the newer versions it took away the ability to easily edit the config files.
What problems is the product solving and how is that benefiting you?
We are leaning toward ansible to assist in our day to day activities.


    Higher Education

RHEL works best for Oracle database

  • May 09, 2024
  • Review provided by G2

What do you like best about the product?
Comprehensive documentation, support for all Oracle tuning tasks I need to perform.
What do you dislike about the product?
tmux is now integrated into our setup, and I don't like that.
What problems is the product solving and how is that benefiting you?
Supporting Oracle database in a High Availability environment


    Banking

RHEL is stable

  • May 09, 2024
  • Review provided by G2

What do you like best about the product?
Great operating system, very stable and has support for the community
What do you dislike about the product?
nothing, is the best system operating. I recommend this product.
What problems is the product solving and how is that benefiting you?
is using as application server. support all the operation of our service


    Chuck M.

RHEL Linux, long time User and SysAdmin

  • May 09, 2024
  • Review provided by G2

What do you like best about the product?
Open Source, Works across many machines.
What do you dislike about the product?
Cryptic as UNIX always is. Not for beginners.
What problems is the product solving and how is that benefiting you?
High performance, easy to manage across our enterprise.


    Steve W.

RHEL review

  • May 09, 2024
  • Review provided by G2

What do you like best about the product?
The ease and speed at which updates happen
What do you dislike about the product?
Learning curve for Linux adoption can be challenging for someone who comes from a Windows environment
What problems is the product solving and how is that benefiting you?
Very secure platform


    Research

Red Hat is great when you need stable and reliable platform for deploying applications

  • May 09, 2024
  • Review provided by G2

What do you like best about the product?
the ease of maintaining the OS and security that it provides
What do you dislike about the product?
it seems like some features are getting moved behind different licenses then before such as Tomcat moving behind Jboss instead of part of the general server repositories
What problems is the product solving and how is that benefiting you?
giving us a secure deployment environment.


    reviewer2399283

Ensures customer satisfaction but needs to offer better documentation

  • May 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

Red Hat Enterprise Linux (RHEL) is just a piece of an operating system for my company, and what we need the most is STIG compliance because we have a lot of different customers.

How has it helped my organization?

Red Hat Enterprise Linux (RHEL) has helped my company since, with it, we have gotten more customers. Now, our company can say upfront that we use Red Hat and are STIG compliant while also being security-focused, which really helps open up the door to people who want to get their stuff done.

What is most valuable?

The most valuable feature of the solution is its good integration with Ansible.

Red Hat Enterprise Linux has not helped centralize development in our company, especially since we deal with unique use cases in our organization. My company still develops locally on CentOS, but once our company actually completes the product for our customer, it gets shipped somewhere else and we can't centralize things since we don't have that much time to spare owing to which we stay disconnected after the aforementioned process.

My company plans to use the product for containerization projects, especially since we are in the process of converting to Kubernetes.

Based on my assessment of the the built-in security features when it comes to areas like risk reduction, business continuity, and compliance, I would say that I am a big fan of the tool.

In terms of the portability of applications and containers built on Red Hat Enterprise Linux (RHEL) to keep our organization agile, it has been pretty good since all the containers have been very portable without having to deal with any environmental issues.

If I had to give a suggestion to a colleague who is looking at open-source cloud-based operating systems for Linux instead of Red Hat Enterprise Linux (RHEL), I would say that one should look at AlmaLinux since it is the closest thing one can get to Red Hat.

The product's deployment model is usually in a single data center, and it consists of one machine at a time. Red Hat Enterprise Linux (RHEL) does not use a public cloud.

What needs improvement?

The documentation is an area of concern where improvements are required. Sometimes, I go to look at stuff in the tool's documentation to see how to configure something, and it doesn't make any sense. The tool's documentation is written by someone who already knows how it works for those who need to learn how it works. Everything else in the documentation is really good, though. I would describe the documentation as a kind of a hit or miss.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for about six months.

What do I think about the scalability of the solution?

It is a scalable solution.

I would like to expand the use of the product in the future, but our company's business model is contract-based and very slow, which makes it difficult to work with Red Hat Enterprise Linux (RHEL).

How are customer service and support?

As per my evaluation of the technical support offered by the product, I would consider the support services offered to be at a 50-50 rate since everything really depends on who you get to talk to from the support team. Some of the people from the product's support team to whom we reached out didn't understand our use cases or our problems, so they couldn't help us at all. Some of the support staff members who understood what our company meant when it came to the issues associated with the product were able to help us in 30 seconds. My colleagues who contacted the product's support team were satisfied with the technical team's services. I rate the technical support a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In my company, we used to use CentOS. Now that CentOS has reached the end of life phase, it doesn't meet our company's needs, so we transitioned to Red Hat Enterprise Linux (RHEL).

Previously in my company, we used to use CentOS. CentOS will reach the end of life phase in the upcoming month, which is the reason why my company had to choose another product like Red Hat Enterprise Linux (RHEL).

How was the initial setup?

The solution is used on an on-premises model.

Deploying Red Hat Enterprise Linux (RHEL) was surprisingly easy. The installers were the same as the ones used for other solutions.

My company did not have a strategy to deploy the product since we just needed Red Hat to hurry up, put it on a box, and figure it out.

What about the implementation team?

My company did not seek the help of a third party to help us with the product's deployment phase.

What was our ROI?

The biggest ROI I have experienced from the use of the solution revolves around the area of customer satisfaction. My company's customers who use the product have a lot less to be changed in the product and it has helped save a lot of development and redevelopment time for our organization.

What's my experience with pricing, setup cost, and licensing?

The cost and setup are not areas that are transparent for me. The tool's licensing part has been a real pain because when our company sells a system to a customer, they take full control of it in their data center, and we are not allowed to access it, even though they bought it from us. The license transfer has always been really awkward because our company initially had the license until our customers tested it and accepted the product. I was hoping to find somebody to talk to about the license transfer part with Red Hat products, but I don't know where to find someone associated with the solution.

Which other solutions did I evaluate?

My company briefly evaluated a product named Debian, but after that, our company's customers specifically asked us to go for Red Hat Enterprise Linux (RHEL).

What other advice do I have?

Considering that the licensing part associated with the product is a pain, I rate the tool a seven out of ten.


    Government Administration

A review from a long time Linux user

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
I like the stability of using Redhat and it's updates. You do not need have the latest feature versions of software/libraries, etc. to run the software. Redhat keeps security fixes and bug support for software that you don't have to constantly upgrade to the next major version to keep up.
What do you dislike about the product?
If you need to run components outside of the Redhat ecosystem, you can run into some major issues. Snap packs makes this much less of an issue, but you can often run into issues running special community software that is more at home on Debain or ubuntu linux, but you want to the long term support of Redhat.
What problems is the product solving and how is that benefiting you?
Redhat Linux provides a good fundemtial support for all our Linux based enterprise applications.


    Abdul K.

Linux for Enterprises

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
Support that an organization is backing up your Linux and workloads
What do you dislike about the product?
Pricing is a bit too high compared to other distributions like Ubuntu for example
What problems is the product solving and how is that benefiting you?
- Letting our SAP workloads run on an enterprise platform with professional support
- Providing a stable environment for enterprise applications like Kafka, Airflow, SAP, Azure DevOps, and many many more!