Smartsheet
SmartsheetExternal reviews
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Affordable technology for team collaboration
What do you like best about the product?
Easy to understand capabilities. We also like the ease of collaboration between team members and supervisors, and the real-time updates. Customer support is quick and thorough. We use this many times every day.
What do you dislike about the product?
We use the basic capabilities right now. We are looking to expand our use of the integration features, but so far we have not had any problems.
What problems is the product solving and how is that benefiting you?
We use Smartsheet to collaboratively work on Accounts Payable invoices and approvals. This allows the approvers and management to verify invoices and expenses, ensuring timely payment and accurate financial reporting. This absolutely helps when approvers are out of the office, as they can access and authorize payments remotely.
Essential for Project Tracking with Dynamic Dashboards
What do you like best about the product?
I really appreciate Smartsheet's dynamic dashboard and the variety of reports I can generate from a master sheet, which enhances my project tracking efficiency. The accessibility and widespread usage of Smartsheet, combined with its comprehensive resources and templates, also make it incredibly valuable for managing my workload and navigating complex tasks.
What do you dislike about the product?
I found that setting up Smartsheet can involve a bit of a learning curve, especially if you're aiming to create a more robust setup.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to solve my workload challenges, effectively managing and navigating multiple grantees within our portfolio.
Excellent for Events
What do you like best about the product?
I like the ease of use and the fact that you can have so many people collaborate. It's our exclusive platform for having people sign up for our events. It's so convenient to have their information all on one sheet as opposed to other platforms we've used, where you have to click into each individual person to see their answers.
Also, the ability to provide access to other team members saves so much time instead of having to download a report whenever we have a new signup.
Also, the ability to provide access to other team members saves so much time instead of having to download a report whenever we have a new signup.
What do you dislike about the product?
Some of the form-building aspects aren't as easy as I think they can be. For example, I'll add a question that we later want to delete but when I remove it from the form, it still stays on the left-hand sidebar and I haven't been able to figure out how to remove it (I could Youtube it, but think it should be easy enough to figure out without that).
What problems is the product solving and how is that benefiting you?
The biggest was the information being held all on one sheet. In the past there was so much time wasted upon every report we had to download. Now, it's all in one central location where our entire team has access.
James' smartsheet experiance
What do you like best about the product?
familiar interface (similar to excel), easy to share with teams, resource manager module is great
What do you dislike about the product?
licencing costs and not recognised as industry standard
What problems is the product solving and how is that benefiting you?
Cross department tracking of NPI components within engineering & design teams
my experience is very straightforward with the smartsheet managing my projects
What do you like best about the product?
I like how straightforward it is to manage projects.
i also like how easy to view the whole picture
i also like how easy to view the whole picture
What do you dislike about the product?
nothing worth mentioning so far for the disikes
What problems is the product solving and how is that benefiting you?
it helps me managing the overall project for both milestones and work break downs with time needed and all related info.
really keeps are stuff clean and neat
What do you like best about the product?
works very fast, never had an outage or glitches
What do you dislike about the product?
I do not think there was anything I can say we dislike
What problems is the product solving and how is that benefiting you?
helps us keep things neat and set reminders
I like using
What do you like best about the product?
I really value the flexibility—Smartsheet gives me a single place to manage projects, track progress, and collaborate with different stakeholders. I like how I can customize sheets for HR projects, compensation planning, or compliance timelines, and then easily share updates with leadership. The dashboards and automated reminders make it easier to keep people accountable without me having to constantly chase things down.
What do you dislike about the product?
Sometimes the learning curve is steep for new users—it can feel overwhelming with all the options. I’ve also noticed that more advanced reporting features can be tricky without additional training. Occasionally, performance slows down if a sheet gets very large or has a lot of automation built in. Those are small trade-offs compared to the benefits, but they can create challenges for adoption.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping me solve the challenge of keeping complex projects organized and visible across different teams. In HR, I use it to track compensation reviews, compliance timelines, and benefits initiatives—all in one place—so nothing falls through the cracks. It reduces the need for endless email updates, gives leaders real-time visibility into progress, and creates accountability with clear task ownership. The benefit is that I spend less time chasing information and more time focusing on strategy, while my team feels supported with clear structures and reminders.
Great for collaboration to reach goals
What do you like best about the product?
The forms feature has been amazing and a great way to allow collaboration for input into a spreadsheet after. I also really enjoy using Dashboards for great visuals of the work being done and a great way to manage projects and reach goals.
What do you dislike about the product?
I wish there were more powerful queries and pivots available. I often have to export the data to do analysis in another program as Smartsheet is limited in what it can handle and do on the analysis front.
What problems is the product solving and how is that benefiting you?
Collaborating on one sheet with multiple users inputting data and then being able to do analysis on that data
Smartsheet=Great Tool for Organization and Tracking Work Load
What do you like best about the product?
What i like best about Smartsheet is the number of features available compared to Excel. There is more customization that can be used to prepare the Smartsheet the way you envision.
What do you dislike about the product?
What i dislike is that there is a learning curve to figuring out how to get the sheets integrated to perform the way you want. With a training it is easier to figure these items out.
What problems is the product solving and how is that benefiting you?
It allows a single location to house all of our working trackers that everyone can access. Additionally, it allows great tools to manage workload and task completion.
Useful for work experiences
What do you like best about the product?
I like that Smartsheet offers a variety of templates and options for a head start but is also incredibly customizable to fit the needs of whatever your current tasks are. It also allows for a variety of functions built in such as summing a category or highlighting text in columns when edited. This is a tool my company uses daily in a variety of departments.
What do you dislike about the product?
I dislike that it does not easily have the new blank sheet available and you have to choose a template and while they have a large assortment of templates to choose from sometimes you just need a basic one to copy and paste an excel into so you can begin to manipulate the data.
What problems is the product solving and how is that benefiting you?
We use Smartsheet as a workflow management piece to track how pieces move between departments along with task management for individual departments along with inventory management and tracking.
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