Smartsheet
SmartsheetExternal reviews
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Unmatched for Team Project Management
What do you like best about the product?
I like that we can collaborate with other team members when managing projects. In our organization, we have a host of projects that are running simultaneously. With that said, it is nice that everyone can see all projects (even the ones that they are not assigned) just to be familiar with the progress of a project. Also, assigning team members to tasks has been especially helpful so that we know who's responsible for a certain tasks. Lastly, I like that Smartsheet is intuitive and personalizable. The flexibility and ease of tools that are available allow me to customize each project sheet according to the project's needs.
What do you dislike about the product?
The downsides of Smartsheet is the cost. For smaller organizations it may be harder for them to afford the tool, and in my opinion, of all the tools I have tried Smartsheet is the best. In our organization, there are some changes we have had to make with licensing due to cost.
What problems is the product solving and how is that benefiting you?
Smartsheet helps our organization to keep all projects in one place, and allows members of our organization (whether licensed or not) to be able to view progress of the projects.
Great place to keep information organized in different views.
What do you like best about the product?
I enjoy that you are able to create different types of workspaces all within one platform instead of having to open up different applications for different uses.
What do you dislike about the product?
It is a bit of a learning curve to use compared to the more common Microsoft/Google softwares that most people are used to.
What problems is the product solving and how is that benefiting you?
Helping keep tasks & projects organized.
User-Friendly Tool with Easy Setup
What do you like best about the product?
I love Smartsheet's user-friendly interface, which makes it much easier to use compared to Microsoft Project. I appreciate the convenience of being able to save schedules easily to a single-page PDF for client sharing. Its cloud-based nature is another positive aspect that appeals to me. The small footprint and seamless integration with platforms like Copart also enhance my experience with the tool. It's extremely user-friendly, and that's a significant reason why I would choose to buy it again.
What do you dislike about the product?
can't think of any
What problems is the product solving and how is that benefiting you?
I find Smartsheet user-friendly for construction scheduling, with a simple setup and easy PDF export for clients. Its cloud-based nature and integration capabilities make it efficient and desirable.
I use Smartsheet everyday to log my jobs..
What do you like best about the product?
Very easy to use. Its a very well laid out software...
What do you dislike about the product?
I really have no complaint about it... Its great software.. Great customer support..
What problems is the product solving and how is that benefiting you?
Helps with task that i perform...
Smartsheet for Businesses
What do you like best about the product?
I love how immersive each type of document is with each other. I like being able to connect my documents and always be referencing back to things, so I don't have to fill in the same information multiple times. I like the formulas where you just tell it what you're trying to do by filling out boxes based on the prompts.
What do you dislike about the product?
I do not like how when I change something or mess up, it is really difficult to get the document history to be able to go back to a point where everything was working. Since a lot of my documents are intertwined, when I make a mistake on one, I break a lot of other documents that I don't even know about. It would also be awesome to see a tree of how all my documents are connected (which I know this would probably be difficult to visualize).
What problems is the product solving and how is that benefiting you?
In order to stay on track, we keep schedules and statuses in Smartsheet. We also use this to keep track of any problems we are having on a project. It is a super quick, and easy way to look at everything in a glance.
SmartSheets Business User
What do you like best about the product?
Cloud based solution accessible from any computer
with an easy ability to setup templates for an organisation to roll out for an entire department
with an easy ability to setup templates for an organisation to roll out for an entire department
What do you dislike about the product?
The functionality of filters and automation codes and completely different from Excel which takes a little while to get used to.
What problems is the product solving and how is that benefiting you?
We wanted to devise a coherent Project Management approach which could be used for all PMs across the Globe. SmartSheet's has enabled us to create an Intake Form which then autonomously creates a Project Folder within a dedicated Project Workspace, ensuring all projects have the same documents and layout for all users. This has enabled not only document repositories to be consistent but also enable an easy transition from Excel for all PMs.
easy and good for project management and sharing
What do you like best about the product?
* easy to manage
* cloud
* good as a PM support tool (gant, task indentation & colapsing)
* cloud
* good as a PM support tool (gant, task indentation & colapsing)
What do you dislike about the product?
* cannot copy paste to xls like it was actually an xls
* cannot format text in multiple ways within one cell
* cannot have multiple tabs within one working doc
* folder management and favorites and a self-customizable landing page as I would like to start when I enter smartsheet would be good
* cannot format text in multiple ways within one cell
* cannot have multiple tabs within one working doc
* folder management and favorites and a self-customizable landing page as I would like to start when I enter smartsheet would be good
What problems is the product solving and how is that benefiting you?
Managing, organizing and keepting track of tasks
A flexible and powerful tool for managing projects and processes!
What do you like best about the product?
Smartsheet has been a game-changer for organizing and streamlining our work. I really appreciate how flexible it is—you can start with something as simple as a task list and gradually build it into a full-fledged project tracker with automations, dashboards, and reporting.
What I like most is the balance between spreadsheet familiarity and project management features. It’s easy for new users to pick up, yet powerful enough to handle complex workflows. Automations (like alerts and reminders) save a lot of manual follow-ups, and the ability to integrate with other tools makes it even more versatile.
The collaboration aspect is also strong—sharing sheets, assigning tasks, and tracking progress in real time keeps everyone aligned. Dashboards are a great way to give leadership a high-level view while the team can dive into details as needed.
If there’s one area for improvement, it would be enhancing the mobile experience for more advanced use cases, but overall, Smartsheet is a reliable platform that adapts well to both structured projects and ad-hoc work.
Bottom line: Smartsheet is a highly effective tool for teams looking for flexibility, scalability, and visibility in their workflows.
What I like most is the balance between spreadsheet familiarity and project management features. It’s easy for new users to pick up, yet powerful enough to handle complex workflows. Automations (like alerts and reminders) save a lot of manual follow-ups, and the ability to integrate with other tools makes it even more versatile.
The collaboration aspect is also strong—sharing sheets, assigning tasks, and tracking progress in real time keeps everyone aligned. Dashboards are a great way to give leadership a high-level view while the team can dive into details as needed.
If there’s one area for improvement, it would be enhancing the mobile experience for more advanced use cases, but overall, Smartsheet is a reliable platform that adapts well to both structured projects and ad-hoc work.
Bottom line: Smartsheet is a highly effective tool for teams looking for flexibility, scalability, and visibility in their workflows.
What do you dislike about the product?
While Smartsheet is powerful, I wish it offered smoother ways to hide and collapse columns and to save filtered views more easily. Having these features as quick toggles—similar to how you can in spreadsheets—would make navigating large sheets much simpler.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us bring structure and visibility to projects that would otherwise be managed in scattered spreadsheets, emails, or chat threads. It centralizes work into one place, making it easier to track tasks, deadlines, and ownership. Automations reduce manual follow-ups, dashboards provide leadership with quick insights, and collaboration features keep the entire team aligned. Overall, it saves time, improves accountability, and helps us scale processes without losing control.
Good experince
What do you like best about the product?
Easy to use and very useful app and website
What do you dislike about the product?
I think that it a little expansive to buy it.
What problems is the product solving and how is that benefiting you?
it helped me to create a Task list for my team.
Smartsheets has helped me significantly with the organization of information needed amongst my team.
What do you like best about the product?
I like the customization that it offers for different applications. The site was very easy to get everyone trained on and Smartsheets has a good support team for helping that happen. The smartsheets team did a great job at designing the application to match our needs and walking through the process with us.
What do you dislike about the product?
We do seem to have frequent times where the website is down. By down, I mean it doesn't load the dashboard I use.
What problems is the product solving and how is that benefiting you?
We had a very difficult time tracking progress within our improvement teams. We were never on the same page and things were getting pushed down the pipeline. Smartsheets allowed us to set up dashboards where everyone can track each others projects on initiatives, as well as send out reminders. This increased transparency across the team a lot.
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