Smartsheet
SmartsheetExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Efficient way to communicate across multi-functional matrixed teams
What do you like best about the product?
Allows for the creation of multiple dependencies, where completion of one or more tasks will trigger the start or feed into the gating parameters of the next series of tasks. I also love the auto-generation of Gantt charts/ timelines and the ability to filter for Critical tasks.
What do you dislike about the product?
Requires some upfront training from a Smartsheet user and can get overwhelming for new users at the start. The mini training modules are somewhat helpful but too general, and team-specific recommendations/ training were essential. Perhaps come up with several use cases/ examples?
What problems is the product solving and how is that benefiting you?
It facilitates inter-team communication and handoff expectations. Also the ability to edit in parallel (live) is outstanding.
A perfect way to stay informed and organized
What do you like best about the product?
I appreciate how easily I am able to navigate and complete different tasks. It keeps me up to date with what’s going on in my company and allows me to get more done in the time I have
What do you dislike about the product?
I have been using Smartsheet for almost a year now and I honestly haven’t found anything I don’t like.
What problems is the product solving and how is that benefiting you?
It’s allowing one person to administer information and documents to the whole company in a fast, organized manner.
Use for tracking project statuses, collaborating with others on payments, and record keeping
What do you like best about the product?
I really like how flexible it is. It’s great for when we need to track project statuses because you can set it up however you need. Makes it easy to see where lots of different teams statuses are when we are unable to meet in person/with frequency.
It’s also helpful for collaborating with others, especially when it comes to our payment requests. You can leave comments, set up reminders, and keep everything in one place instead of chasing emails.
We also use it for record keeping, for example for our check deposit ledger. We can attach files, track changes, and always know who entered/coded payments.
It’s also helpful for collaborating with others, especially when it comes to our payment requests. You can leave comments, set up reminders, and keep everything in one place instead of chasing emails.
We also use it for record keeping, for example for our check deposit ledger. We can attach files, track changes, and always know who entered/coded payments.
What do you dislike about the product?
Some things can feel a bit clunky, especially when setting up more complex sheets or automations — it’s not always super intuitive. Permissions can also get confusing if you’re working with a lot of different people.
Also needing licensees for each admin user to have full access to move columns around can be annoying.
Also needing licensees for each admin user to have full access to move columns around can be annoying.
What problems is the product solving and how is that benefiting you?
It helps me keep track of project progress without digging through emails or spreadsheets. I can easily see where things stand, work with others on payments, and keep all the records in one place. It saves time and keeps everything way more organized than an Excel sheet that only allows one user to edit at a time.
I think we could do more to utilize some of Smartsheet's other data analysis features though.
I think we could do more to utilize some of Smartsheet's other data analysis features though.
Centralized and Dependable for Property Management
What do you like best about the product?
I appreciate that Smartsheet provides a centralized storage solution for all our property-related documents, making it easy for both myself and corporate to access and review files, even from out of state. I love its straightforward functionality, which is beneficial for holding and sharing essential company documents.
What do you dislike about the product?
There is nothing I dislike about smartsheet.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to centralize and store all our property-related data, enabling corporate access and streamlining information sharing across states.
Great no-code platform for workflows and process management.
What do you like best about the product?
Smartsheet is a great tool to modernize your spreadsheet data. You can easily use formulas like you do in Excel, and transform that data into workflows, live and interactive reports, and dashboards to help consolidate data and processes from all over the place into one great location.
What do you dislike about the product?
Notifications are somewhat limited, and custom forms for editing existing data do not exist.
What problems is the product solving and how is that benefiting you?
We are using Smartsheet for managing HR processes including performance reviews, application tracking, onboarding tasks, and employee changes. We are also using it to track and report on Safety Incidents and countermeasures. We have utilized Forms, Reports, Workflows, Document Generation, and Dashboards.
I love Smart Sheet
What do you like best about the product?
It keeps track of all my needs and is very user friendly
What do you dislike about the product?
I do not have any dislikes for smartsheet
What problems is the product solving and how is that benefiting you?
It solves any issues you might have for keeping track of repair orders
Smartsheet has been nothing but fantastic to use when organizing different types of workspaces.
What do you like best about the product?
How the app can organize different workspaces. Very ideal when having multiple workspaces.
What do you dislike about the product?
Downside would be having to hit the save button after every use.
What problems is the product solving and how is that benefiting you?
It is benefiting to me as I have to use 5 different workspaces. This app allows me to store all of them together.
Good tool, Poor Customer Service
What do you like best about the product?
Good tool, functional as a standalone software, and very easily integrated via bots or in some cases directly.
What do you dislike about the product?
Their customer service is appalling. Don't miss the 'pre-renewal' notice period for changes. Last year we missed the 30day notice, and they had randomly increased our prices per licence (even thought the website showed significantly less) and there was no way of amending the number of licenses once you were within 30days of the renewal date. Customer Service were far from helpful.
What problems is the product solving and how is that benefiting you?
Solving Less as we have implemented and ERP that absorbs a number of the functions we were previously relying on Smartsheet For. Currently, it is mainly information collation & reporting.
Reliable and Flexible Project Management Tool
What do you like best about the product?
I really like how versatile Smartsheet is. It combines the familiarity of spreadsheets with the power of project management software, making it easy to track tasks, timelines, and responsibilities in one place. The collaboration features are excellent where everyone can see updates in real time, attach documents, and leave comments, which keeps communication clear and projects moving forward. The templates are also a big time saver, and the automation rules help cut down on repetitive admin work.
What do you dislike about the product?
There’s not much to dislike, but sometimes the more advanced features take a bit of time to learn, especially for new users. The interface can feel a little crowded if you’re working with very large projects. That said, once you get the hang of it, it becomes a very powerful tool.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us bring all our project information into one place so nothing gets lost in email threads or scattered spreadsheets. It solves the challenge of keeping multiple teams aligned by providing clear visibility of timelines, responsibilities, and progress. The ability to automate reminders and updates means we spend less time chasing tasks and more time actually getting work done. Overall, it’s improved accountability, reduced miscommunication, and given us more confidence that projects will stay on track and deadlines will be met.
Smartsheet is my anchor!
What do you like best about the product?
I've used Smartsheet for about eight years. It has transformed the way I perform my work and has enabled me to make a positive impact on my colleagues and the organizations at which I have worked. I find it intuitive and user friendly. I am self-taught and have been able to create robust dashboards, reports, automations, etc. with the help of the online community and Smartsheet help. I've also been able to use Smartsheet for initiatives that aren't necessarily "project management" like creating systems for employee engagement groups and other "out of the box" functionality. I use Smartsheet daily and it is the way I organize my projects, my own work lists, and sometimes the work of my colleagues.
What do you dislike about the product?
The formulas can be tricky (though AI is helpful). I wish fewer things were an integrated app, and just part of the platform - like Data Shuttle. The dashboards could provide a bit more functionality and customization capability.
What problems is the product solving and how is that benefiting you?
We do not currently have an employee engagement group management system, so Smartsheet is providing a way to manage those groups (i.e. membership rosters, membership counts, dashboard, surveys, etc.). It is also providing a way for my colleagues to upload and track in-progress contracts. I will soon be using Smartsheet to provide a means of gathering continuous improvement ideas.
showing 1,071 - 1,080