Smartsheet
SmartsheetExternal reviews
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Robust Project Management with a Learning Curve
What do you like best about the product?
Smartsheet is incredibly flexible and user-friendly, making project and task management seamless. I really like how it combines the familiarity of spreadsheets with advanced project management features like automated workflows, real-time collaboration, reporting dashboards, and integrations with tools we already use. It’s easy to scale across teams and departments, ensuring everyone stays aligned and accountable. The visibility it provides into project status and progress is a huge plus, helping drive efficiency and informed decision-making.
What do you dislike about the product?
While Smartsheet is a powerful tool, it can feel overwhelming for new users due to the variety of features and customization options. Some advanced functionality requires additional licensing, which can increase costs. The reporting and dashboard capabilities are strong, but at times could be more intuitive and easier to set up without extensive configuration.
What problems is the product solving and how is that benefiting you?
Smartsheet centralizes project management, improves team collaboration, automates workflows, and provides real-time visibility—helping us save time, stay aligned, and deliver projects faster.
Smartsheet as a PM Tool – My Experience
What do you like best about the product?
We use it for almost every project at different stages — project plans, UAT tracking, issue registers, etc.
It’s easy to implement and can be saved as a template for reuse.
Supports real-time collaboration — multiple people can work on the same sheet simultaneously.
Convenient to share with others and keep everyone aligned.
Allows attaching documents, adding comments, and tracking everything in one central location.
Helps me stay organized and manage projects efficiently as a PM.
It’s easy to implement and can be saved as a template for reuse.
Supports real-time collaboration — multiple people can work on the same sheet simultaneously.
Convenient to share with others and keep everyone aligned.
Allows attaching documents, adding comments, and tracking everything in one central location.
Helps me stay organized and manage projects efficiently as a PM.
What do you dislike about the product?
Some features differ from traditional spreadsheets, so it takes time to get used to.
No tabs like in Excel, which can make a sheet feel crowded when everything is on one page.
Cannot pivot data into tables or charts.
Comments can only be added to rows, not individual cells.
No tabs like in Excel, which can make a sheet feel crowded when everything is on one page.
Cannot pivot data into tables or charts.
Comments can only be added to rows, not individual cells.
What problems is the product solving and how is that benefiting you?
Problem: Tracking multiple project elements (plans, UAT, issues, documents) in separate tools or spreadsheets can be confusing and hard to manage.
Benefit: Smartsheet centralizes everything in one place, making it easier to stay organized.
Problem: Collaboration can be slow if team members are working in separate files or updates aren’t shared in real-time.
Benefit: Multiple people can work on the same sheet at the same time, ensuring updates are visible immediately and reducing miscommunication.
Problem: Repeating the same project structure for different projects wastes time.
Benefit: Smartsheet allows saving sheets as templates, so standard project frameworks can be reused easily.
Problem: Tracking comments, documents, and progress across multiple tools is cumbersome.
Benefit: Attaching documents, adding comments, and logging progress all in one place improves efficiency and visibility for the whole team.
Benefit: Smartsheet centralizes everything in one place, making it easier to stay organized.
Problem: Collaboration can be slow if team members are working in separate files or updates aren’t shared in real-time.
Benefit: Multiple people can work on the same sheet at the same time, ensuring updates are visible immediately and reducing miscommunication.
Problem: Repeating the same project structure for different projects wastes time.
Benefit: Smartsheet allows saving sheets as templates, so standard project frameworks can be reused easily.
Problem: Tracking comments, documents, and progress across multiple tools is cumbersome.
Benefit: Attaching documents, adding comments, and logging progress all in one place improves efficiency and visibility for the whole team.
Smart Sheet Review
What do you like best about the product?
I like being able to 'tag' other collegues.
What do you dislike about the product?
Sometimes it is difficult to use as the formulars can be difficult to set up.
What problems is the product solving and how is that benefiting you?
It provides an over view of our sales.
Great Way of Organizing
What do you like best about the product?
The most helpful thing about smartsheets is that it has lots of ways for me to organize all my projects By name date and even color coding it for me . I love that i can easily add and remove data without affecting the spreadsheet and it has a unique way of making everything visible to the eye with just a glance instead of just being overwhelming with all the information introduced in just one page so it makes it presentable enough for me and saves me time when i don't need to make a whole powerpoint during my meetings . Another thing i like is that several people can join , view, and edit the smartsheet without affecting one another work that has already been done
What do you dislike about the product?
Smartsheets is very useful i dont think theres anything that i dislike . Maybe just the fact that the folders can be a little to much to scroll through if there's a lot of information to be recorded .
What problems is the product solving and how is that benefiting you?
Its making it easier for me to have all my people contacts in hand instead of one huge excel powerpoint or really long microsoft document . It helps me keep it filtered by name , Organization and email and phone numbers even the position of the person in that company
Steep Learning Curve, But Helpful for Project Management
What do you like best about the product?
I find Smartsheet helpful for managing long-term projects and staying on top of tasks, ensuring I adhere to timelines. I love its feature of building a project template and creating new projects from it, which streamlines workflow and enhances collaboration with others on project management.
What do you dislike about the product?
I find Smartsheet to have a steep learning curve, which made it challenging for me to start using it effectively. It took me a long time to figure out how to use it properly, requiring me to watch YouTube tutorials and consult colleagues. Even now, I feel I am not getting the most effective use out of it because it is complicated to use. I would like Smartsheet to be more user-friendly from the beginning to make it easier for new users to adapt.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to manage long-term projects, staying on top of tasks and timelines. It allows for template creation and team collaboration, making project management easier despite an initial complex learning curve.
Smartsheet Review
What do you like best about the product?
1. Able to customize the cells and create automations.
2. SCHEDULES!!! love being able to track things easy
3. Build live dashboards and reports that pull from multiple sheets—great for high-level visibility and exec updates.
4. easy to integrate as part of projects
2. SCHEDULES!!! love being able to track things easy
3. Build live dashboards and reports that pull from multiple sheets—great for high-level visibility and exec updates.
4. easy to integrate as part of projects
What do you dislike about the product?
Control & permissions - every time a dashboard is created, sharing the sheet is a drag to add individually as email versus having to be able to include them from outlook.
What problems is the product solving and how is that benefiting you?
1. Before Smartsheet, it was tough to get a clear, real-time picture of where projects stood. Now, we can easily track progress, identify roadblocks, and share updates with stakeholders through dashboards and reports—all in one place. It’s saved us from endless status meetings and email threads.
2. Our teams were using a mix of spreadsheets, emails, and siloed systems. Smartsheet brings everyone onto the same platform, so communication and task updates are centralized. It’s made cross-functional collaboration much smoother.
2. Our teams were using a mix of spreadsheets, emails, and siloed systems. Smartsheet brings everyone onto the same platform, so communication and task updates are centralized. It’s made cross-functional collaboration much smoother.
Difficult to use, not user-friendly, and inaccurate metrics
What do you like best about the product?
I like that the Smartsheets convert the questions into appropriate tabs to collect the information needed to fill our Smartsheet.
What do you dislike about the product?
I don't like the new payment style that extremely limits the number of users we can have under a given program. Our team is large. I think there should be an option where non-members can respond and add to the sheets' specific rows of information without making them provisional users and charging our company for the use. Also, when we tried to get additional training scheduled from your organization for our staff to better understand how to use Smartsheet, it was not free or included in the program. Customer Support is lacking. Also, Smartsheet does not talk to our other programs, so it makes it difficult to transfer any data from Smartsheet to our other EHRs.
What problems is the product solving and how is that benefiting you?
It provides a location for all our new patient intakes and allows us to assign them to specific users.
A platform for collaborative and adaptable project management
What do you like best about the product?
Project management and cross-departmental team collaboration are made simple with Smartsheet. I particularly value the spreadsheet-style interface, which is familiar but offers more automation, task tracking, and reporting capabilities than Excel.
What do you dislike about the product?
Despite its strength, there is a slight learning curve for new users of Smartsheet. Certain sophisticated features, such as dashboard setup or automation rules, are not very user-friendly. Additionally, it lags a little when dealing with complicated formulas and very large sheets.
What problems is the product solving and how is that benefiting you?
Our task assignments and project tracking across several teams are made easier with Smartsheet. We had trouble with inconsistent updates and disjointed communication prior to using it. We can now keep an eye on ownership, progress, and deadlines in real time—all in one location. Because it enables centralized documentation and the automation of repetitive tasks, it is particularly beneficial for remote teams.
Smart Sheet - Efficient and organized
What do you like best about the product?
I mostly use Smart Sheet in my organization to collect and organize data for projects and upcoming seasonal operational changes. I find that Smart Sheet has a lot to offer and I'm sure I'm only tipping the iceberg on the functionality of the program, but I appreciate the level of which the platform allows for collaboration with colleagues and ways to check behind the edits on a sheet.
What do you dislike about the product?
I would appreciate if Smart Sheet had more functionality like an Excel doc to calculate data. I'd more than likely replace most of my excel docs with Smart Sheet if it offered this functionality. Again it would make collaboration more accessible and transparent for myself and colleagues that I collaborate on projects of this nature with.
What problems is the product solving and how is that benefiting you?
Ease of sharing content, collaboration, and organization of data.
Does what it's supposed to do but can be imporved.
What do you like best about the product?
You can make as many tabs and sheets as you want. Links to other sheets and documents can be out in the smartsheets.
What do you dislike about the product?
Every time I click on a new smartsheet it opens a new tab and this makes me have a ton of tabs open. The sheets are limited I wish it was more like excel.
What problems is the product solving and how is that benefiting you?
Keeps a checklist of items that the whole team can see. Manager can keep track of the projects everyone is working on.
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