Smartsheet
SmartsheetExternal reviews
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A Game-Changer in My Career
What do you like best about the product?
Smartsheet has been one of the most transformative tools in my professional journey. As someone who juggles multiple projects and deadlines, I needed a platform that could do more than just store data—it had to help me stay organized, track productivity, and manage time effectively. Smartsheet delivered on all fronts.
What do you dislike about the product?
While it looks like a spreadsheet, Smartsheet has many advanced features that can be overwhelming at first. If you're used to Excel or simpler tools, it might take time to get comfortable with formulas, automation, and views.
What problems is the product solving and how is that benefiting you?
-Smartsheet provides real-time dashboards, Gantt charts, and status reports that give you and your team a clear view of where things stand—reducing the need for constant check-ins or status meetings.
-With automated reminders, task assignments, and deadline tracking, Smartsheet helps you stay on top of your schedule and ensures nothing falls through the cracks.
-With automated reminders, task assignments, and deadline tracking, Smartsheet helps you stay on top of your schedule and ensures nothing falls through the cracks.
Infinitely useful, easy to use, massive range of support / training - indispensable!
What do you like best about the product?
Connectivity between different sheets makes Smartsheet an invaluable tool for governance of complex programmes.
What do you dislike about the product?
The features within dashboard creation are still very limited - I’d like to see more options for layout, widget types, etc.
What problems is the product solving and how is that benefiting you?
Enabling project managers to have their own project plan, with associated critical path, but automatically feeding key milestone dates into a higher level governance tracking sheet - this enables the project managers to focus on what is important to them whilst simultaneously supporting the programme manager is overall visibility of the full programme.
It is amazing
What do you like best about the product?
Workflow management especially with my team
What do you dislike about the product?
Direct access for technical support like other softwares
What problems is the product solving and how is that benefiting you?
Specially project milestone management
We are using smartsheet for project management since last 4-5 years and are very happy with it
What do you like best about the product?
forms, cards and dashboards are very nice features we are using regularly in our project, integration with SQL is also one of the best one, Supporting the customer using smartsheet forms is very useful.
What do you dislike about the product?
improvement in conditional format based on cell, copy formula from one cell to another is not easy
What problems is the product solving and how is that benefiting you?
In project management and collaboration
Smartsheet gets project teams on the same page fast
What do you like best about the product?
A few things we love about smartsheet at my company
1. easy learning curve from Excel but way more capability
2. the real-time collaboration is best-in-class for project management including the various ways of tracking who updated what when
3. The workflow automation is relatively easy and has been helpful for some of our core processes, including some subject to audit and SOX
1. easy learning curve from Excel but way more capability
2. the real-time collaboration is best-in-class for project management including the various ways of tracking who updated what when
3. The workflow automation is relatively easy and has been helpful for some of our core processes, including some subject to audit and SOX
What do you dislike about the product?
Our main complaint is that we don't like the new license pricing model which took away free internal collaborators without giving a very significant discount to the already relatively high license costs. It would be much more optimal obviously to have way more free collaborators to capture the value of the tool, but we can't justify buying a license for more than a fraction of our population that would like to use it a little bit.
What problems is the product solving and how is that benefiting you?
Primarily it's filling the need of having a cloud-based collaboration tool for major cross-functional program management.
Simple Yet Powerful - Good Value for the Functionality Provided
What do you like best about the product?
The best things I like about Smartsheet are -
I can be quickly productive and easily implement a new project, even with some advanced functionality, due to its intuitive nature.
Also, we are not power users of Smartsheet, but it's inexpensive enough that I don't feel we have to use every bit of functionality to get value from it.
It is also powerful enough that I'm not worried about running out of functionality when I need more from it.
I can be quickly productive and easily implement a new project, even with some advanced functionality, due to its intuitive nature.
Also, we are not power users of Smartsheet, but it's inexpensive enough that I don't feel we have to use every bit of functionality to get value from it.
It is also powerful enough that I'm not worried about running out of functionality when I need more from it.
What do you dislike about the product?
I don't really have any particular things I dislike about Smartsheet at this time.
What problems is the product solving and how is that benefiting you?
It allows us to easily set up custom workflow projects for tracking and collaborate between staff. We use it at times as a simple custom CRM and all the way through tracking complex software implementations including IF/THEN flows.
Features are lacking or unintuitive
What do you like best about the product?
Collaboration features are great and easy to implement. I like that it notifies others when things have been updated or when that person is referenced. I also like the ability to connect different cells via formulas.
What do you dislike about the product?
I wish there was a better way to organize by project name besides what is essentially a large excel style list. I would like to have each project as it's own stand alone page which is a part a big list of project and when i click on that "project page" it would have all relevant information for that project in it such as: documents, comments, tasks, contact info, etc. The other thing what I refer to as "friction", in other words is it easy for me to jump in and add things or is it tedious and from my experience it tends to be more tedious. One small example would be when i want to insert a new row there is a keyboard shortcut for inserting one above but i often need one below and there isn't one for that.
What problems is the product solving and how is that benefiting you?
It is essentially functioning as my teams collaborative checklist for all our projects and tasks.
lots of options, lots to learn but is pretty user friendly
What do you like best about the product?
Hyper links are great. I love the ways you can sort the sheet for the specific info needed
What do you dislike about the product?
I have never really found a way to lock the sheet. I have been able to make reports but someone always sorts the main sheet.
What problems is the product solving and how is that benefiting you?
I really do like the ability to share info across the company and with other companies that I do projects for
Customizable to build your own workflows and solutions
What do you like best about the product?
The ease of using automation to build your own workflows and processes. You can customize Smartsheet to do the specific tasks needed, and even customize the email notifications that are sent. You can use Forms to collect data, and the user does not even need to be a registered Smartsheet user.
What do you dislike about the product?
The automation window opens on top of the Smartsheet you're using, which makes it difficult to refer back to the sheet. It would be a huge improvement if the Automation could open in a different window of the web browser so I could look at the both the Automation setup and the Smartsheet at the same time (using two monitors).
What problems is the product solving and how is that benefiting you?
It allows for team collaboration in a single, common file (Smartsheet). We use it to collect a large amount of internal data from SMEs and then have internal signoff/approval on that data.
Good Overall
What do you like best about the product?
The best thing about Smartsheet is the API that is has to merge data into spreadsheets that I receive from customers. Also the commenting on each rows is very helpful for communication with my team. It is also easy to use for every day tickets and tracking.
What do you dislike about the product?
The least helpful thing about Smartsheet is the Find tool. It doesn't have a number for how many times a thing you're searching for appears in the sheet. It can get confusing when you search through them but you don't know how many times you've looked at the same thing or how many things with the same name are in the sheet. It can also get confusing when scrolling left to right.
What problems is the product solving and how is that benefiting you?
It is helping me solve workplace collaborations and management of tasks that need to be done and are completed by other team members.
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