Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Great Collaborative Features, Some Integration Glitches
What do you like best about the product?
I like Smartsheet for its ability to connect various projects together, which really helps with collaborative work. It also helps manage the timeline of projects effectively.
What do you dislike about the product?
There are many glitches with getting information from various sheets.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to manage the timeline of projects, and I like its ability to connect various projects for better collaborative work.
Real-Time Updates That Work Like a Charm
What do you like best about the product?
The ability to update shared information in real time
What do you dislike about the product?
I have no dislikes about smartsheet, working like a charm
What problems is the product solving and how is that benefiting you?
Smartsheet has help with communication across our entire company.
Limitless Sharing Across Departments
What do you like best about the product?
how it can be shared across all departments and is limitless
What do you dislike about the product?
when you create new sheets and pull a report. An then add sheets to the same folder you selected to create the reports it doesnt automatically update. its a terrible downfall
What problems is the product solving and how is that benefiting you?
our schedules within our pm team
Great Email Automation and Tracking, but More Smartsheet Automation Would Help
What do you like best about the product?
I’m able to automate email messages and, at the same time, track information about what’s missing for my company. My emails are automated based on the items I add to the list, which helps me stay organized and follow up more consistently.
What do you dislike about the product?
I wish there were more automation tools within Smartsheet. For example, it would be really helpful if I could schedule sends based on more than one piece of information, or connect my SQL queries to it so they could drive what the automation does.
What problems is the product solving and how is that benefiting you?
Automating emails is definitely the best part, since I don’t have to send them one by one.
Flexible Ticket Tracking with Room for Time Resolution Improvement
What do you like best about the product?
I like that Smartsheet is easy to customize, and the information it has is good. I also appreciate the templates it uses, as they make the customization and use of the system easy. We can change headers in the templates, add or remove columns if needed, or just choose not to show them to people. The template made things very much easier.
What do you dislike about the product?
Area of improvement for me is under, like, time resolution. If we could get more specific or more in detail as in instead of just putting a date, being able to put a time as well. That way, I can see when things come in instead of just the day, and then I can track better, more in-depth information as to, like, how long things really take.
What problems is the product solving and how is that benefiting you?
I use Smartsheet as an IT ticket tracking system to measure productivity and time to resolution. It helps us internally track tickets and assists with documentation.
Simple, Organized, and Easy to Use with Fast Integration
What do you like best about the product?
Simple, organized, and ease of use. Fast integration and implementation.
What do you dislike about the product?
Going beyond simple project management requires a lot of learning.
What problems is the product solving and how is that benefiting you?
Smartsheet is very cross-functional. We use it for implementing project management discipline for many repetitive tasks.
Easy Document Attachments That Keep Work Moving
What do you like best about the product?
The way in which you can attach documents
What do you dislike about the product?
The fact you can't hide columns above like on a spread sheet without deleting them.
What problems is the product solving and how is that benefiting you?
We use it for the crew on site to gather information so it is really useful as it changes online and the fact plans and attachments can be put on to it.
Streamlines Design Projects, Needs Notification Tweaks
What do you like best about the product?
I find Smartsheet effective for design projects, especially for keeping all the stakeholders up to date on project progress. The report generation feature is really handy during our design meetings, and I like how quick the modifications are notified when an update is made. Additionally, I appreciate that our IT team handled the setup without any issues.
What do you dislike about the product?
When working on several Smartsheets, the email notifications generated are usually a lot, and each change generates 2 emails. I think 1 email once a change is made is sufficient. And it needs stronger visualization features.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for design projects, and it ensures everyone is up to date on progress. The report generation helps in meetings. It allows collaboration, though email notifications can be excessive when working on several sheets.
Structured, Easy-to-Use “Smarter” Excel with Great Automation
What do you like best about the product?
Structured, easy to use, "smarter" Excel, automation tools.
What do you dislike about the product?
Technical limits of cells/rows; filtering options in Dashboards; Resource management is not include in main functionality and it is for very high price; due to missing better report tools still needs to use other SW; a lot of modules for extra price
What problems is the product solving and how is that benefiting you?
Structured manage and track activities with possible comments and automation setup of messages etc.
Very Informative Tool That Keeps You in the Loop
What do you like best about the product?
very informative lets you know whats happening
What do you dislike about the product?
can bit a bit laggy completing jobs and getting new ones to show
What problems is the product solving and how is that benefiting you?
allowing us to see jobs that need doing on a day to day basis
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