Smartsheet
SmartsheetExternal reviews
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Portfolio Visibility with a "One Team" Feel Thanks to Standardization and Collaboration
What do you like best about the product?
The ability to collaborate and standardize are the two most critical features that make Smartsheet the tool of choice.
What do you dislike about the product?
There are some features and functionalities that I would have expected to translate (especially some basic ones that are found in MS Project or even Excel) like in cell rich text formatting, exporting pdf with the today's date line, and a few others.
What problems is the product solving and how is that benefiting you?
Standardizing project plans across 30+ sites and thousands of users was non-existent prior to Smartsheet. Every client interaction felt like working with a completely different customer even within the same site and team. Implementing Smartsheet made it easier to be more consistent and reduce timeline delays. It also helped with Risk identification and management - providing more visibility into any critical path delays.
Smartsheet is great for creating project schedules and expense tracking.
What do you like best about the product?
Being able to add an attachment to an individual row is what sets Smartsheet apart from other spreadsheet platforms. I like the Gant layout and the ease of being able to create a project schedule that I then export and upload onto Procore. The formatting and data all stay the same when I export and upload. I use it weekly to create and update our project schedules.
What do you dislike about the product?
It’s frustrating not being able to easily modify multiple rows at the same time.
What problems is the product solving and how is that benefiting you?
It helps us organize and track our business financials, especially for project expense tracking, because we can attach documents and files to specific rows. That added context makes it easier to stay on top of expenses and sets us up for success when creating expense projections.
Great Template Variety, But Finding the Right One Takes Time
What do you like best about the product?
Still new to Smartsheet. The templates seem to be very useful and have a vast variety of templates.
What do you dislike about the product?
Not so easy to find exactly the template you need
What problems is the product solving and how is that benefiting you?
It is taking the time out of building sheets I need.
Easy to Use and User Friendly Product
What do you like best about the product?
They are easy to use and offer a familiar look and feel.
What do you dislike about the product?
When we rearrange the rows, the formulas get corrupted. When we rearrange the cells, the linked formulas should not be corrupted.
What problems is the product solving and how is that benefiting you?
I used it to design the steps in project management. Since each project is managed differently, I designed specific pages for each project. It's an easy and useful application.
Consistently Streamlines Team Collaboration
What do you like best about the product?
I like how easy Smartsheet is to use. I also appreciate that it updates on a daily basis, making it really convenient for our work.
What do you dislike about the product?
Sometimes there's an error, and I'll have to refresh the page. Otherwise, I can't copy. The error says not allowed when I'm trying to copy and paste information, and it does this probably at least once a day or maybe once every other day. Which is not that inconvenient, but it does provide a little bit of inconvenience when I'm doing things quickly.
What problems is the product solving and how is that benefiting you?
Smartsheet provides consistency for all employees in my department, allowing everyone to share data and deliver accurate results for our clients.
Makes a Positive Impact
What do you like best about the product?
It’s flexible enough to build trackers, schedules, and dashboards, but structured enough to manage tasks, dependencies, and ownership clearly. Automation, alerts, and real-time visibility make it easy to track progress and hold people accountable without chasing updates. It’s especially effective for coordinating cross-functional work and keeping everything in one place.
What do you dislike about the product?
It can feel overwhelming at first. Advanced features like formulas, automation, and dashboards aren’t immediately intuitive, so new users often need training before they can use them confidently. It can also become complex to manage as sheets scale, especially when permissions and automations stack up.
What problems is the product solving and how is that benefiting you?
Smartsheet addresses the challenge of tracking and managing compliance tasks across various inspections and maintenance activities. Without this tool, inspection schedules, supporting evidence, and follow-up actions would be scattered across emails and spreadsheets, increasing the risk of missing important deadlines.
For me, Smartsheet provides clear visibility into upcoming inspections, assigns responsibility, and shows the current status of each task. Its automated reminders and status tracking features minimise the need for manual follow-ups, enhance accountability, and help ensure that compliance activities—such as emergency lighting checks, legionella monitoring, and FCU maintenance—are completed on schedule and properly documented.
For me, Smartsheet provides clear visibility into upcoming inspections, assigns responsibility, and shows the current status of each task. Its automated reminders and status tracking features minimise the need for manual follow-ups, enhance accountability, and help ensure that compliance activities—such as emergency lighting checks, legionella monitoring, and FCU maintenance—are completed on schedule and properly documented.
Familiar Spreadsheet Feel with Powerful Automation
What do you like best about the product?
I like how it takes the familiar feel of a spreadsheet and turns it into a powerhouse for project tracking. The automated workflows are amazing because they handle the follow-ups so I don't have to.
What do you dislike about the product?
It can feel a bit clunky if you are used to the smooth, modern interface of tools like Monday.com or Notion. The learning curve is also surprisingly steep, I'm still learning after months.
What problems is the product solving and how is that benefiting you?
It's making process management more scalable.We are able to manage multiple projects with the same level of oversight that usually requires managing only five.
Perfect for Team Collaboration with Room for Improvement
What do you like best about the product?
I used Smartsheet as a tracking sheet for freelance work. I appreciate that it keeps everything well laid out, and I can switch between sheets easily and link to others. The shared accessibility was particularly useful when working with others, as it meant that any changes could be shared and saved instantly, allowing communication and the ability to split workloads. Importing data was easy, although I didn't do this part myself.
What do you dislike about the product?
Changing the sizes of columns in Smartsheet was more difficult than in Excel.
What problems is the product solving and how is that benefiting you?
Smartsheet keeps everything well laid out, allows easy switching between sheets, and lets me link to others, enhancing workflow.
Solid tool for repetitive business tasks
What do you like best about the product?
SmartSheet offers a straightforward approach to automating repetitive business tasks. Even someone new to the platform can create an effective tool within minutes.
What do you dislike about the product?
SmartSheet at times is a bit slow in updating. Would be nice to drag and drop files to multiple lines at once
What problems is the product solving and how is that benefiting you?
Smartsheet plays an essential role in how I manage documents and organize my tasks. It has become a crucial tool for handling my daily responsibilities.
Familiar Interface and Streamlined Project Tracking
What do you like best about the product?
Smartsheet has a familiar interface for those who have used Excel or Google Sheets, which greatly reduces the learning curve. This familiarity makes it much simpler to standardize project tracking and manage operational workflows across teams, all without the need for extensive change management.
What do you dislike about the product?
Smartsheet’s pricing tends to be reasonable when used on a small scale. However, as soon as you require additional licensed users, access to advanced features like Control Center, Dynamic View, or premium apps, or need to move up to higher governance and security tiers, the costs can rise quickly. This escalation can sometimes exceed what teams anticipate paying for a tool that is essentially spreadsheet-based.
What problems is the product solving and how is that benefiting you?
Smartsheet solves it:
A shared source of truth (sheet) with owners, dates, and status fields
Automated reminders and update requests
Dashboards and reports that roll up progress
Benefit to you:
Fewer status meetings
More predictable delivery and fewer missed deadlines
A shared source of truth (sheet) with owners, dates, and status fields
Automated reminders and update requests
Dashboards and reports that roll up progress
Benefit to you:
Fewer status meetings
More predictable delivery and fewer missed deadlines
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