Smartsheet
SmartsheetExternal reviews
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Spreadsheet Familiarity with Collaborative Power
What do you like best about the product?
I really like the spreadsheet style of work management in Smartsheet. It looks familiar to a spreadsheet, but each row can represent a particular task, project activity, or a process step. You can really add more columns to it for status, owner, deadlines, priority, etcetera, as per our requirement. With just a single click of a button, we can add, change, and edit everything, and it changes for everyone. It helps to collaborate better across different teams and departments.
What do you dislike about the product?
I think it's a really good tool overall, but sometimes Smartsheet does lag a bit and does not update in real time, which could be tricky for other team members working across different geographies or different markets.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to plan projects and timelines, assign tasks, track progress, automate workflows, and collaborate across various departments.
Makes Scheduling Experiments and Requesting Samples Effortless
What do you like best about the product?
This tool helps me to schedule experiments, experiment tasks, and request samples from another team.
What do you dislike about the product?
I don't have any complaints about this tool,
What problems is the product solving and how is that benefiting you?
I can use it to book my experiment and samples
Be smart by using Smartsheet
What do you like best about the product?
WorkApps.
Creating Dashboards with different graphical representation.
Filter.
Different format of viewing like Grid, Calendar etc.
Creating Dashboards with different graphical representation.
Filter.
Different format of viewing like Grid, Calendar etc.
What do you dislike about the product?
1) 2 persons can write at the same time without getting intimation. We should get real time update
2) Some features which were available with free plan before December 2025 are no longer available. It would be good to have those features again
2) Some features which were available with free plan before December 2025 are no longer available. It would be good to have those features again
What problems is the product solving and how is that benefiting you?
1) Smartsheet helps in preparing interesting presentation with charts and dashboards
Smartsheet Makes Project Communication and Task Tracking Effortless
What do you like best about the product?
Easy to communicate with fellow on projects and keeping track of tasks to ensure they're completed in timely fashion.
What do you dislike about the product?
I have not had any issues so far with using Smartsheet.
What problems is the product solving and how is that benefiting you?
Working together with fellow employees with completing tasks in a timely fashion and tracking progress.
Smartsheet’s Simple Spreadsheet Interface Keeps Projects Organized and Teams Aligned
What do you like best about the product?
What I like most about Smartsheet is its simple spreadsheet style interface which make it easy to organized tasks, track project progress and collaborate with team members. It helps keep everything in one place and improve overall workflow
What do you dislike about the product?
Sometimes the interface can feel a bit complex for new users and some advanced features take time to learn
What problems is the product solving and how is that benefiting you?
Smartsheet helps organized tasks, track project progress and improve team collaboration in one place
Worst Support Experience in my 16 years of IT Support.
What do you like best about the product?
There weren't *any* redeeming qualities in the software.
What do you dislike about the product?
Well - they forced MFA on all accounts (while trying to add the ability to register MFA [noble]). Then, struggled for weeks to undo the mess. All the while, my users were unable to use the platform (many weeks). When I asked for a refund - flat denial.
What problems is the product solving and how is that benefiting you?
None
Easy Data Sharing and Flexible Document Editing
What do you like best about the product?
I like that I can access all the company data and share it with my coworkers without any issues. I also appreciate that the docs can be edited at any time, so it’s easy to make updates whenever needed.
What do you dislike about the product?
It doesn’t have many features for creating docs and sheets, and it seems to stay with the same options all the time.
What problems is the product solving and how is that benefiting you?
I like that we can access our compliance data and other business information while keeping private data protected and access secure.
Streamlined Task Management with Smartsheet's Automation
What do you like best about the product?
I use Smartsheet for managing tasks and workflows, and it keeps all of our team on track and accountable. I really like its forms and automation features, such as design request forms, photo request forms, and Canva forms. These forms automatically populate into a sheet that everyone has access to, so everyone can see the information and progress of the task. I also found the initial setup to be simple.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Smartsheet to keep our team on track and accountable, manage tasks, and automate workflows. The forms and automation are great, as they let everyone access and track the progress of the tasks easily in a shared sheet.
Smartsheet no longer a reliable platform
What do you like best about the product?
I created some advanced applications in Smartsheet a couple of years ago. It has great functionality (plus some glaring weaknesses) but at least it had good support back then.
What do you dislike about the product?
Having recently resubscribed I am unable to access my old sheets and reports etc and Support simply ignores my many requests for assistance. Plus, they recently changed the billing method so that every user pays which makes it very expensive. Plus, they require a minimum of 3 seats on the Business plan which means that I would have to pay $1000 per year when I am the only developer.
In short, do not buy Smartsheet. It's now an unreliable platform and too expensive.
In short, do not buy Smartsheet. It's now an unreliable platform and too expensive.
What problems is the product solving and how is that benefiting you?
Risk management, document management, continual improvement, wellbeing surveys, audit register
Flexible, Robust Reporting That Streamlines Complex Workflows
What do you like best about the product?
Flexibility, robust reporting/dashboards, and ability to streamline complex workflows across teams without needing IT assistance.
What do you dislike about the product?
Steep learning curve for advanced features, high licensing costs, and limited, non-dynamic dashboard customization.
What problems is the product solving and how is that benefiting you?
Eliminates reliance on multiple, disconnected spreadsheets and emails by creating a single "source of truth" for project data.
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