Smartsheet
SmartsheetExternal reviews
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Functional and robust
What do you like best about the product?
I appreciate that it offers multiple features to improve the organizational process.
What do you dislike about the product?
It is not as user-friendly as I would like, and using all of its features can require more extensive training.
What problems is the product solving and how is that benefiting you?
I can easily receive submissions from clients and efficiently organize information from multiple clients.
Smartsheet is a great versatile product that can be utilized across many departments.
What do you like best about the product?
I appreciate how customizable it is. The AI chart creation feature is something I really enjoy, as it allows us to easily add visualizations to our dashboard. This makes updating stakeholders much simpler. In our organization, we use it every day for more than just project management; we rely on it for creating forms, tracking transportation schedules, and managing approvals for purchases and inventory. Although the initial implementation and integration were slow, once each department learned about everything Smartsheet can do, it quickly became our preferred tool for fast and straightforward solutions—tasks that previously would have required help from our IT department or other software.
What do you dislike about the product?
I do not like the new payment model that has recently been established. What once did not require a paid license now does; however, the per-license cost has also decreased.
What problems is the product solving and how is that benefiting you?
Managing multiple projects at one time and keeping everyone informed of the status of projects, along with the ability to provide quick updates to the larger team.
Organized listing of tasks
What do you like best about the product?
its well laid out. easy to use. reminds me of excel which is a good transition.
What do you dislike about the product?
it doesnt have inherent color schematics that are easy to use.
What problems is the product solving and how is that benefiting you?
it provides ease of sharing timeline and tasks amongst fellow coworkers.
cloud-based platform that helps manage projects, track progress, collaborate with teams real time.
What do you like best about the product?
Easy to use with a familiar spreadsheet-style interface
Enables real-time collaboration and task tracking and easily implemented
Offers automation for reminders, approvals, and workflows
Integrates with Microsoft 365, Google Workspace
Can be used in real time and everyday
Provides clear project visibility through dashboards and reports
Enables real-time collaboration and task tracking and easily implemented
Offers automation for reminders, approvals, and workflows
Integrates with Microsoft 365, Google Workspace
Can be used in real time and everyday
Provides clear project visibility through dashboards and reports
What do you dislike about the product?
Can be expensive for small teams or individual users
Requires some learning time for advanced features,
Limited offline functionality
Complex projects may become difficult to manage in large sheets
Reporting features can be less flexible compared to specialized BI tools
Customer support is difficult to use as not in real time
Requires some learning time for advanced features,
Limited offline functionality
Complex projects may become difficult to manage in large sheets
Reporting features can be less flexible compared to specialized BI tools
Customer support is difficult to use as not in real time
What problems is the product solving and how is that benefiting you?
Smartsheet helps in project organization, communication, and workflow tracking.
It helps teams:
Stay aligned by keeping all tasks, files, and updates in one place
Eliminate confusion caused by scattered emails or spreadsheets
Automate routine tasks like approvals and reminders
Monitor deadlines and progress through visual dashboards
These benefits make work more efficient, reduce delays, and give one a clear view of what’s happening in every project—helping one make faster, smarter decisions.
It helps teams:
Stay aligned by keeping all tasks, files, and updates in one place
Eliminate confusion caused by scattered emails or spreadsheets
Automate routine tasks like approvals and reminders
Monitor deadlines and progress through visual dashboards
These benefits make work more efficient, reduce delays, and give one a clear view of what’s happening in every project—helping one make faster, smarter decisions.
It makes your work easier
What do you like best about the product?
This is a powerful tool for organizations seeking a collaborative, flexible, and scalable platform for managing work. While it may lack some of the advanced scheduling tools of specialized PM software like Microsoft Project, its ease of use, integration capabilities, and automation features make it a compelling solution for a wide range of use cases—from small teams to enterprise-scale operations.
Ideal for: Teams looking for a bridge between traditional spreadsheets and fully-featured project management systems, especially where collaboration and real-time updates are critical.
Ideal for: Teams looking for a bridge between traditional spreadsheets and fully-featured project management systems, especially where collaboration and real-time updates are critical.
What do you dislike about the product?
* Some standard usability features (e.g. multi‑select rows or cells, adjusting row height, copying column metadata uniformly) are missing or limited.
* Smartsheet’s formula capabilities are less rich than Excel in some respects, especially with complex formulas, multi‑sheet relational operations, advanced conditional formatting etc.
* Smartsheet’s formula capabilities are less rich than Excel in some respects, especially with complex formulas, multi‑sheet relational operations, advanced conditional formatting etc.
What problems is the product solving and how is that benefiting you?
One of Smartsheet's standout features is its intuitive, spreadsheet-style layout. For teams already accustomed to using Excel or Google Sheets, the learning curve is minimal. This familiarity helps new users get up to speed quickly without the need for extensive training.
Smartsheet’s automation capabilities allow users to create workflows for approvals, alerts, reminders, and updates without writing a single line of code. These automations reduce manual follow-ups and keep projects moving forward.
Smartsheet’s automation capabilities allow users to create workflows for approvals, alerts, reminders, and updates without writing a single line of code. These automations reduce manual follow-ups and keep projects moving forward.
Smartsheet is brilliant
What do you like best about the product?
Smartsheet helps multiple people from different teams work on the same spreadsheet seamlessly. The live updates allow changes to be made in real time which improves speed in which tasks can be completed, and we never have issues when two people work on the sheet at the same time. The fact you can copy and paste information easily from excel into Smartsheet is great. It is also easy to implement and create a sheet.
What do you dislike about the product?
The only issue I can think of is that it is sometimes difficult to C+P data from one wroksheet into another. It does not paste easily.
What problems is the product solving and how is that benefiting you?
We use Smartsheet for workflows for our warehouse team for picking and packing outbound orders and notifications on inbound orders. We also Smartsheet for inventory management.
Smartsheet allows for clearer visibility on workflows e.g. which order is next to be picked. It also solves problems that we have with antiquated ERP systems.
Smartsheet allows for clearer visibility on workflows e.g. which order is next to be picked. It also solves problems that we have with antiquated ERP systems.
Smartsheet User Satisfaction Review
What do you like best about the product?
Smartsheet offers dashboards & reporting features that let project managers and stakeholders see project progress, resource utilization, budget status etc., often in near-real-time. This supports better oversight and early detection of issues.
What do you dislike about the product?
At times when my internet connection is unstable, certain features fail to function as they should.
What problems is the product solving and how is that benefiting you?
Smartsheet offers a variety of pre-built templates and blueprint sets, which help speed up the process of launching typical projects or workflows.
Great for Beginners, But Setup Needs Work
What do you like best about the product?
I appreciate Smartsheet's ability to seamlessly integrate portfolio, program, and project management into a single, easy-to-use platform. Its collaborative features simplify work management across functional teams, making it accessible for users to build, understand, and adopt solutions quickly. The platform's real-time collaboration and diverse workflow capabilities, including various views like Kanban and timeline, significantly enhance usability and adaptability for different working styles.
What do you dislike about the product?
I found the initial setup of Smartsheet to be confusing, which led to a mismatched implementation that wasn’t aligned with our needs. Despite having implementation support, we had to reengineer and redesign everything after three months due to a lack of understanding of the platform's capabilities and limitations. Moreover, I would like to see the introduction of a data model for portfolio, program, and project management that automatically links sheets with primary and foreign keys for seamless automation and reporting.
What problems is the product solving and how is that benefiting you?
Smartsheet provides a foundational platform for program portfolio management and fosters easy-to-adopt work management across teams, enhancing capability from zero to one or two, and supporting collaboration and solution building.
Smartsheet keeps me and my team on track with one tool.
What do you like best about the product?
My favorite thing is the "Set a Reminder" tool on our summary sheets so that I get automatic emails when I set them.
What do you dislike about the product?
Not being able to search the comments in the conversations box.
What problems is the product solving and how is that benefiting you?
Tracking where I am at in a project as well as keeping other project managers on tasks and being able to set reminders for ourselves.
Smartsheet Review: A Powerful Tool for Project Management & Collaboration
What do you like best about the product?
Its automation features and collaborative tools have significantly reduced our manual processes, and the ability to customize dashboards for different stakeholders makes communication much more efficient
What do you dislike about the product?
collaborating with external users can be tricky unless they have paid accounts, which limits flexibility in some projects.
What problems is the product solving and how is that benefiting you?
Helps keep items on track and organized as well as let the other company that I am working with know where I am at.
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