Smartsheet
SmartsheetExternal reviews
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Tough Setup, difficult to understand
What do you like best about the product?
I like the workflow and automation in Smartsheet.
What do you dislike about the product?
The implementation of Smartsheet was not easy to manage on our own, and the support was not appropriate. The initial setup was bad.
What problems is the product solving and how is that benefiting you?
Smartsheet helps with coordination and provides an overview of several tasks and projects.
Efficient Automation but Lacks Email Customization
What do you like best about the product?
I really like the automation process and the rules setting in Smartsheet, where things update when a certain action occurs. It removes the back and forth with emails and solves a lot of issues experienced in managing thousands of sections and trying to contact hundreds of individuals. It helps keep clean records. The initial setup was very easy.
What do you dislike about the product?
I use Smartsheet to send out emails. The level of customizing and adjusting the email message is very limited. In addition, I use a lot of filter, and then I export to an Excel sheet. But, when I export, it pulls all of the data, when I just want it to pull the filtered data.
What problems is the product solving and how is that benefiting you?
I use Smartsheet to maintain academic schedules, automate sending offers, monitor approvals, and track enrollment. It removes back-and-forth emails and manages contacts efficiently, solving issues in handling thousands of sections and records.
Helpful Exams Team That Keeps Us Organised and On Track
What do you like best about the product?
An exams team is so helpful. It keeps us organised and on track.
What do you dislike about the product?
Smartsheet can be slow at time. Sometimes unable to log in
What problems is the product solving and how is that benefiting you?
It solves when we have clashes with exams or if someone has double booked
Smartsheet Review
What do you like best about the product?
I like that it is well organized and easy to use
What do you dislike about the product?
Sometimes there is so much info that things get lost.
What problems is the product solving and how is that benefiting you?
It is solving the issue of task completion while working remotely from coworkers and clients.
Highly Configurable Solution for Project Management
What do you like best about the product?
I use Smartsheet for project management and it allows us to see all of our projects in a clear view and manage resources effectively. It's highly configurable for our business, which makes it perfect for our needs. The initial setup worked really well.
What do you dislike about the product?
Nothing to mention - anytime we have looked at alternatives, we find ourselves wanting to stick with Smartsheet.
What problems is the product solving and how is that benefiting you?
Smartsheet allows us to see all of our projects in a clear view and manage resources effectively.
Love Smarthsheet, but adding some creative design is needed
What do you like best about the product?
Using it as an online RSVP form and FEEDBACK form
What do you dislike about the product?
Not being able to add graphic, e.g. branded design banner for an RSVP or FEEDBACK form
What problems is the product solving and how is that benefiting you?
Still waiting for some feedback from Smarthsheet
Powerful, Customizable Sheets—But Slow Loading and Freezes Can Frustrate
What do you like best about the product?
This one sheet can pull data from multiple sheets to populate its cells. You can customize existing sheets, and you can also create your own unique ones. Once you have this data you can analyze your performance and plan your workflow accordingly. The "help" tab is very easy to follow.
What do you dislike about the product?
At times, the sheets are very slow to load, update, and save. In some cases, this has caused the system to freeze. When you need data during those moments, it can be really frustrating—especially if you have a customer waiting right next to you.
What problems is the product solving and how is that benefiting you?
It used to be time-consuming to find the right sheets we were looking for. Now we’ve created a front dashboard with shortcuts to most of the sheets we need every day, which makes it much easier to navigate.
Seamless Zendesk and Jira Integration
What do you like best about the product?
The integration within other platfform such aas zendesk and Jira
What do you dislike about the product?
The UI is simple. Not a bad thing, but it needs better aesthetics
What problems is the product solving and how is that benefiting you?
We use it as a list or database of assets, and we can integrate it into our ticketing system.
Significantly Boosted Efficiency with Centralized Store Communication
What do you like best about the product?
It has increased the efficiency of the business significantly allowing us to share information with our stores in one location as well as allowing stores to fill in forms to request actions from us at support office.
What do you dislike about the product?
Updates mess with it occasionally. Table view i cannot send a single update request. i need to go back to grid view, send update request and then go back to table view if a store has entered the wrong info.
What problems is the product solving and how is that benefiting you?
Dashboard creation to cover off multiple KPI's for stores including stock management, stocktakes, special orders and stock adjustments.
It reduces emails significantly, keeps all info in one place for anyone relevant to view and there is now a history to go back to.
It reduces emails significantly, keeps all info in one place for anyone relevant to view and there is now a history to go back to.
Effortless Project Management with Gantt Clarity
What do you like best about the product?
I like the simple Gantt chart format in Smartsheet, which helps me see the critical path and understand when specific tasks are scheduled. It's also easy to link sheets together, allowing me to put together an overview and identify when tasks are scheduled simultaneously, which helps manage high demand on teams. Setting up simple projects with a Work Breakdown Structure in Smartsheet has not been difficult either.
What do you dislike about the product?
Understanding the features of Smartsheet to make the most use out of it. I know there are many different tools within Smartsheet, but we tend to only use it for task breakdowns and Gantt charts.
What problems is the product solving and how is that benefiting you?
I use Smartsheet for managing project schedules and ensuring tasks are planned and communicated effectively. It solves the problem of scheduling high importance tasks and helps highlight resource constraints. The Gantt chart and sheet linking simplify viewing task schedules and identifying clashes.
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