Smartsheet
SmartsheetExternal reviews
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Smartsheet has been a transformative solution for our business.
What do you like best about the product?
Smartsheet has been a transformative solution for our business. It has brought structure, accountability, and efficiency to our operations. It's more than just a project management tool; it's a dynamic work execution platform that has become the central nervous system for our projects.
Would I recommend it? Absolutely. If your team is struggling with disjointed systems and a lack of visibility, Smartsheet is the solution. It scales beautifully from small teams to large enterprises and is worth every penny for the clarity and control it provides.
Would I recommend it? Absolutely. If your team is struggling with disjointed systems and a lack of visibility, Smartsheet is the solution. It scales beautifully from small teams to large enterprises and is worth every penny for the clarity and control it provides.
What do you dislike about the product?
While powerful, Smartsheet's cost adds up quickly, and its advanced features have a steep learning curve. The spreadsheet interface can feel rigid, and large sheets often suffer from noticeable performance lag, which frustrates users.
What problems is the product solving and how is that benefiting you?
Smartsheet replaces our chaotic spreadsheets and emails, creating a single source of truth that provides real-time visibility, automates workflows, and ensures projects finish on time, saving us significant time and reducing errors.
review for smartsheet
What do you like best about the product?
I like how easy it is to use, and Ive used smartsheet for a new job that I started, and so far, Ive gained lots of experience and advanced skills.
What do you dislike about the product?
Looking up old charts and trying to find new chart data ti implement within our tasks is the only issue I've had while using Smartsheet.
What problems is the product solving and how is that benefiting you?
Things that relate to data storage and documentation, I would say it benefits me that I can store and adjust to lots of company data.e
Smartsheet takes interactive spreadsheet sharing and communication to another level.
What do you like best about the product?
The ability to create reports and communication/reminder automations.
What do you dislike about the product?
Perhaps the complexity of creating/using formulas, but this could be my lack of understanding.
What problems is the product solving and how is that benefiting you?
Smartsheet's ability to send automated emails to our partners, including form requests to populate our sheets, has proven to be extremely time-saving and efficient. Additionally, we can schedule or trigger communications to partners depending on changes/additions to our sheets.
Tooling data and transaction collection
What do you like best about the product?
Forms can be designed with cascading menus allowing data validation for each entry.
What do you dislike about the product?
Changes are sometimes made without prior communication. For instance, forms used to reset back to the first line after submission. Now, the form resets, but stays scrolled to the last line above the submit button. This confuses people who are used to always seeing the first line.
What problems is the product solving and how is that benefiting you?
Data collection using easy to follow forms.
Smartsheet is a smart choice
What do you like best about the product?
Smartsheet offers a variety of useful features, but the one I appreciate most is the ability to filter a grid.
What do you dislike about the product?
Overall, I am satisfied with Smartsheet. However, if there is one area that could use improvement, it would be their customer service.
What problems is the product solving and how is that benefiting you?
Smartsheet addresses the ongoing challenge of collaboration and information sharing between departments.
Great for group work
What do you like best about the product?
Makes project management across multiple internal and external teams easy
What do you dislike about the product?
Can be a bit bulky at times as the tasks grow
What problems is the product solving and how is that benefiting you?
Enhancing processes and increasing efficiency
Beyond the Spreadsheet
What do you like best about the product?
What I like best about Smartsheet is its incredible combination of a familiar spreadsheet interface with powerful enterprise-grade features. Because it starts with a grid, user adoption was much faster on my team than with other traditional project management tools. The ability to switch between Grid, Gantt, and Card views instantly is crucial for managing diverse project types.
What do you dislike about the product?
The main area for improvement is definitely the learning curve for advanced features.
What problems is the product solving and how is that benefiting you?
Before we implemented Smartsheet, our project data was highly fragmented, living in a mix of Google Sheets, Excel files, and email chains. This led to frequent confusion about status and ownership.
Practical and easy management of processes in the workplace
What do you like best about the product?
A great software within the company that brings together common ideas and opinions in many areas of business processes. When work is for everyone, it makes sense when it is managed collaboratively by everyone in a shared space.
What do you dislike about the product?
Although the ‘primary column’ is useful, it can sometimes cause problems. I think it shouldn't be just ‘text’.
What problems is the product solving and how is that benefiting you?
We use SmartSheet to track project management and business processes in particular. We have also recently decided to structure and track work related to Quality Management System documentation, paperwork, and process management on SmartSheet.
This allows people to track the latest job management on a shared platform. Real-time feedback and actions can be taken.
This allows people to track the latest job management on a shared platform. Real-time feedback and actions can be taken.
Highly flexible task management tool
What do you like best about the product?
This is a highly flexible task management tool that can be adapted to a wide range of use cases. It is straightforward to implement, and the end user experience is positive, especially if you are already familiar with MS Excel, as it has a similar feel. I use this product daily for project management, and it provides me with valuable insights across my entire portfolio.
What do you dislike about the product?
Customer support can be quite inconsistent; sometimes, the responses are very generic and don't go beyond the obvious. Additionally, my account manager changes frequently, which makes it challenging to receive consistent advice. The add-on modules that provide extra functionality can be quite expensive, making them less cost-effective for smaller businesses or those with only a few users. I haven't made much use of the integrations, but I think it would be beneficial if these were further developed, especially in terms of visualisation, since the dashboards can appear rather outdated.
My main concern with Smartsheet is related to data integrity. Because it is a collaborative tool, if you want people to update sheets via forms or reports, you have to grant them access to the underlying sheet. This sheet often contains master data that you might not want everyone to see or edit. This aspect really needs more consideration, as addressing it could unlock many more use cases for the platform.
My main concern with Smartsheet is related to data integrity. Because it is a collaborative tool, if you want people to update sheets via forms or reports, you have to grant them access to the underlying sheet. This sheet often contains master data that you might not want everyone to see or edit. This aspect really needs more consideration, as addressing it could unlock many more use cases for the platform.
What problems is the product solving and how is that benefiting you?
Insights into Portfolios, project intake process and project management insights and task management.
Painful
What do you like best about the product?
I can't really say that I enjoy SS at all
What do you dislike about the product?
Pretty much the entire GUI and experience.
What problems is the product solving and how is that benefiting you?
It isn't benefiting me at all it's just a mandatory service that I dislike immensely.
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