Smartsheet
SmartsheetExternal reviews
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Smartsheet: Powerful Features with ease of use
What do you like best about the product?
The best thing about Smartsheet is that it feels a lot like Excel, which me and my team are already very familiar with. That makes it really easy for me to explain to new users in my team how to use it. Another feature we love is the ability to work on it simultaneously without disturbing each other’s work. I also don’t have to constantly follow up with my team since I can set auto-reminders for when a task is due. It was very smooth implementing Smartsheet for a new client too, they found it easy to pick up. The integration with Excel is especially useful for us and saves a lot of time. Honestly, there’s not a single day we don’t end up using Smartsheet. And even if we do face a problem, my tech team resolves it quickly without any delay.
What do you dislike about the product?
Smartsheet does come with a high price tag, which makes it expensive for us. Learning automation in Smartsheet has also been a tough task for my team. Another limitation is that I can’t work on it without an internet connection, which can be inconvenient at times.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me keep all my tasks sorted, integrate smoothly with Excel, and send automatic reminders to my team so I don’t have to keep reminding them manually. Because of this, we’ve never missed a major deadline, and my clients have been really happy with that.
Efficient project tracking and collaboration tool for construction projects
What do you like best about the product?
Smartsheet has become an essential part of our daily workflow at Dale Construction. I appreciate how easy it is to set up and customize sheets to match the way we run subcontracting projects. The ability to track tasks, budgets, schedules, and change orders in real time keeps our field crews, office staff, and clients on the same page. Dashboards and automated alerts help us quickly identify delays or issues so we can act before they impact deadlines. The interface is familiar for anyone used to spreadsheets but adds powerful features like forms, file attachments, and integrations with Outlook and Microsoft Teams, which reduce manual updates and improve communication.
What do you dislike about the product?
While Smartsheet is powerful, it can feel heavy for smaller, quick-turn projects. Some advanced reporting features require a learning curve, and mobile performance can occasionally lag when working with very large sheets. Pricing can also add up when scaling to many users. These are relatively minor trade-offs compared to the productivity gains, but worth noting.
What problems is the product solving and how is that benefiting you?
Smartsheet gives our construction team one central place to manage every phase of a job—from bid tracking and subcontractor scheduling to daily progress reports and close-out documentation. Before Smartsheet we juggled spreadsheets, emails, and paper forms, which led to missed updates and duplicated work. Now we can automate approvals, capture site photos, and track budgets in real time. This has reduced project delays, improved communication with clients and vendors, and saved many hours of administrative effort each week.
Fantastic Software
What do you like best about the product?
Collaboration capabilities, Efficiency, Ease of use
What do you dislike about the product?
The inability to copy information from SmartSheets to other software programs
What problems is the product solving and how is that benefiting you?
SmartSheet effectively bridges a crucial gap, catering to diverse user needs with efficiency and versatility across various applications.
Dynamic But Cost Inefficient
What do you like best about the product?
I like the layout design. It's very accessible and easy to navigate. This especially becomes prudent when onboarding new team members, as the ease of implementation allows the onboarding process to move more efficiently. Our team uses it to build out schedules, forms, simple databases to track information on our students, and lists to track previous, current, and future class sessions.
What do you dislike about the product?
The biggest downside of the Smartsheet platform is the cost. While the multi-function integration is great, the price has risen to a point where our organization is getting priced out for business/enterprise use. We also don't have enough integration into Microsoft Outlook to effectively assign tasks to individuals that will then appear in their calendar and/or automate reminders.
What problems is the product solving and how is that benefiting you?
It helps solve content management and storage as we have an online platform that is accessible via different devices to collaborate and/or reference commonly shared information
Excellent Organizer
What do you like best about the product?
I use Smartsheet daily for my job to log and keep information about hundreds of customers and orders they have placed. Smartsheet has provided a way for my team to integrate remote employees by being acting as a share point of information. I enjoy how easy and functional the worksheets are. Inputting information and attaching documents on Smartsheet has been the most efficient way I have ever tracked and logged information.
What do you dislike about the product?
There is nothing I dislike about Smartsheet, it helps me stay productive and organized.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving the problem of having scattered information amongst a team of employees. It has benefited me by providing access to new information or updates on clients and orders. It has been extremely beneficial to have a share point for my team to ensure everyone is fully up to date. to an order my colleagues to have access to any new information that has come in on a client's order. It creates a collaborative way to share important information.
Quality Tickets
What do you like best about the product?
What I like most about Smartsheet is its flexibility. It combines the structure of spreadsheets with powerful project management features, so I can customize workflows exactly the way I need them. The collaboration tools are excellent — team members can update tasks in real time, attach documents, and leave comments directly in the sheet, which reduces the need for endless email chains. I also appreciate the automation features, like reminders and approval workflows, which save time and ensure nothing slips through the cracks. The dashboards and reporting give me clear visibility into project progress, making it easy to track performance and share updates with stakeholders.
What do you dislike about the product?
While Smartsheet is very powerful, it can feel overwhelming at first because of the wide range of features and settings. The learning curve is steeper compared to simpler project management tools, especially for new users who are not used to working with formulas or spreadsheet-style layouts. Some advanced features, like premium add-ons (e.g., resource management or advanced reporting), come at an additional cost, which can be limiting for smaller teams. Also, when sheets get very large, performance can slow down a bit.
What problems is the product solving and how is that benefiting you?
We received several Quality tickets, and Smartsheet provided a very efficient way to manage them. It allowed us to track progress, assign and involve the relevant departments, add comments for clarity, and ensure proper follow-up. The platform also made it easy to share updates with the team, keeping everyone aligned and informed.
Very Helpful
What do you like best about the product?
The ability to adapt to just about any facet of our business.
What do you dislike about the product?
I would love to have the tab feature that Excel has to be able to have multiple tabs on one sheet.
What problems is the product solving and how is that benefiting you?
Smartsheet eliminated the need to have a separate software for out purchase request and purchase tracking. It allows us to easily make information usable by being able to share it to multiple employees.
Smartsheet is invaluable for consolidating large amounts of data
What do you like best about the product?
Smartsheet is powerful and it help to remove the manual actions inherent in using tools like standalone excel files. It consolidates large amounts of data and enables multiple people to work simultaneously on multiple sheets at the same time
What do you dislike about the product?
Some of the interactive actions that need to be done on a sheet are not very user-friendly or obvious
What problems is the product solving and how is that benefiting you?
removing the need to maintain multiple excel files on personal machines
Effective and intuitive Demand and Project management Tool
What do you like best about the product?
SmartSheet stands out as a powerful yet intuitive platform that transforms how teams manage IT demand and projects. Its ease of use is one of its most compelling features—users can quickly create dynamic sheets, dashboards, and workflows without needing advanced technical skills. The interface is clean and familiar, making onboarding smooth for both technical and non-technical users.
In terms of efficiency, SmartSheet significantly boosts productivity by centralizing project tracking, resource allocation, and demand intake. IT teams can easily prioritize requests, monitor progress, and align deliverables with business goals, reducing manual follow-ups and ensure that nothing falls through the cracks.
SmartSheet also excels in team collaboration. With shared sheets, comments and assigned tasks, cross-functional teams stay aligned and informed. Everyone—from business stakeholders to developers—can contribute and stay updated in one unified workspace.
Whether you're managing a complex IT portfolio or coordinating across departments, SmartSheet provides the flexibility and control needed to deliver results faster and smarter.
In terms of efficiency, SmartSheet significantly boosts productivity by centralizing project tracking, resource allocation, and demand intake. IT teams can easily prioritize requests, monitor progress, and align deliverables with business goals, reducing manual follow-ups and ensure that nothing falls through the cracks.
SmartSheet also excels in team collaboration. With shared sheets, comments and assigned tasks, cross-functional teams stay aligned and informed. Everyone—from business stakeholders to developers—can contribute and stay updated in one unified workspace.
Whether you're managing a complex IT portfolio or coordinating across departments, SmartSheet provides the flexibility and control needed to deliver results faster and smarter.
What do you dislike about the product?
Some integrations with other systems like ticket management systems require ad-hoc development efforts. Lacks of resource management tools.
What problems is the product solving and how is that benefiting you?
Demand and Project management tracking and reporting, multi-teams collaboration
Great tool for Project management, but company sometimes too complicated
What do you like best about the product?
very flexible. User can adjust according to their needs
What do you dislike about the product?
Company not flexible,
Development too much focused on AI
Development too much focused on AI
What problems is the product solving and how is that benefiting you?
support of more complex projects
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