Smartsheet
SmartsheetExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A good tool to start with
What do you like best about the product?
Project management template is ready to use. Smartsheet is easy to implement for our local production heads. Community is very active and helpful. I like the way Smartsheet people provide support and improvement for user request.
What do you dislike about the product?
Sometime it takes longer time for refresh and preview esp. resource view or workload tracking.
What problems is the product solving and how is that benefiting you?
Activity planning, project management planning, Cloud database for employee information
Easy to use and learn
What do you like best about the product?
Smartsheet is designed similar to Excel spreadsheet. I work with Excel daily. Therefore, I feel comfortable to understand the logics/functions used in Smartsheet and cell–row interactions largely mirror Excel’s. Again, it's so similar to Excel that I learn how to use it quickly.
Also, Smartsheet adds some helpful features: conditional formatting to color-code or highlight cells and rows when criteria are met, built-in dropdowns for controlled selections, and cross-sheet cell linking so I can pull everything I need into one place for review and action.
Also, Smartsheet adds some helpful features: conditional formatting to color-code or highlight cells and rows when criteria are met, built-in dropdowns for controlled selections, and cross-sheet cell linking so I can pull everything I need into one place for review and action.
What do you dislike about the product?
I once had to build a survey in Smartsheet. It was great for capturing responses and tabulating them, no problem there. But the form builder felt pretty limited. Simple forms are easy, but when I tried to create something more complex—like letting respondents enter multiple products and prices in a little table with some conditional logic—I hit a wall. There wasn’t a native way to do multi-row inputs or more advanced branching, so I had to simplify the form.
What problems is the product solving and how is that benefiting you?
I oversee data team's work across multiple projects, and each one has its own Smartsheet that the PM updates. I can't go through every Smartsheet to pick up information related to data side. It will take a lot of time. So, I built a roll-up Smartsheet that links key cells from all of them. Now when a PM updates something, it pops up in one place and I can spot requests or urgent data tasks immediately. It’s saved me a ton of clicks and cut down on misses.
Practical, Flexible, and Mostly Seamless
What do you like best about the product?
I use Smartsheet daily to track tasks, plan events, and send out surveys. One of its biggest strengths is its ease of use - the spreadsheet-style interface feels familiar, yet it’s packed with powerful features that go far beyond Excel. I appreciate how versatile it is: whether I’m coordinating logistics, managing timelines, or collecting feedback through forms.
The automation tools are a huge time-saver. I’ve set up alerts, reminders, and conditional workflows that reduce manual follow-up and keep projects moving. The survey functionality is solid - forms are easy to build and customize, and responses feed directly into sheets for quick analysis. I’ve used this for event RSVPs, internal feedback, and even scoring project proposals.
Collaboration is another plus. Real-time updates and comments make it easy to work with colleagues across locations, and the ability to share sheets with different permission levels helps maintain control. The dashboards and reporting features are visually appealing and useful for summarizing progress at a glance.
The automation tools are a huge time-saver. I’ve set up alerts, reminders, and conditional workflows that reduce manual follow-up and keep projects moving. The survey functionality is solid - forms are easy to build and customize, and responses feed directly into sheets for quick analysis. I’ve used this for event RSVPs, internal feedback, and even scoring project proposals.
Collaboration is another plus. Real-time updates and comments make it easy to work with colleagues across locations, and the ability to share sheets with different permission levels helps maintain control. The dashboards and reporting features are visually appealing and useful for summarizing progress at a glance.
What do you dislike about the product?
The learning curve for advanced features like cross-sheet formulas or resource management can be steep, and some integrations (especially with external survey tools or calendars) require extra setup. While mobile access is available, the experience isn’t quite as smooth as desktop.
What problems is the product solving and how is that benefiting you?
Smartsheet forms feed directly into sheets, making data collection and analysis seamless.
Smartsheet has streamlined our projects and increased visibility across all projects at a glance
What do you like best about the product?
Smartsheet has helped to simplify how we manage and track multiple project data sets which is our main focus in what we do on a daily basis. It has allowed us to consolidate multiple excel files and projects into one centralised platform, making it easier to access and visualise information across multiple project files at the same time. The use of Dashboards has been especially helpful for providing real-time insights and improving data visibility. Additionally, the built-in forms have reduced our reliance on external tools like Snapforms, saving time and reducing manual data entry.
What do you dislike about the product?
One area that has been challenging is the row summary reporting. While summaries are useful and we need them a lot, the need to collapse sub-rows to view the amin summaries and the inability to print just the main row summaries without all the underlying data has been a point of frustration. This limitation makes it harder to share concise reports especially when working with large datasets. It's a small issue in the broader context, but one that has a huge impact on the data our team collects.
What problems is the product solving and how is that benefiting you?
Before using Smartsheet, we were managing project data across multiple Excel files, which made it difficult to maintain consistency and track progress in a centralised location without doubling up on work input. Smartsheet has allowed us to centralise this information and improving visibility across multiple projects.
The use of forms has streamlined how we gather information, eliminating the need for separate tools like Snapforms and reducing manual data entry. This has saved time and improved data accuracy.
Overall, Smartsheet has supported better project oversight, simplified reporting, and enabled us to make more informed decisions by having real-time access to key data-all in one place.
The use of forms has streamlined how we gather information, eliminating the need for separate tools like Snapforms and reducing manual data entry. This has saved time and improved data accuracy.
Overall, Smartsheet has supported better project oversight, simplified reporting, and enabled us to make more informed decisions by having real-time access to key data-all in one place.
Great PM tool
What do you like best about the product?
I like the automation part the most, set up reminder, including msg and document all in one please.
What do you dislike about the product?
Formulas. It works very differently than excel which make it harder to pick up. So a lot of time I would still chose excel that's I am more familiar with .
I don't like that you can't apply filter in "report". it would be very handy function
I don't like that you can't apply filter in "report". it would be very handy function
What problems is the product solving and how is that benefiting you?
the automation and reminder feature is the best. Remove a lot of things that take up my mental spaces
Positive Experience so far...
What do you like best about the product?
Its easier to work with and i love the fact that my staff are finding it useful. It helps bridge commication in a way that has not been done before
What do you dislike about the product?
Training on some of the advance features seem ambiguous. The training that ive seen only focus on the fundemental and not based on how we are using the platform
What problems is the product solving and how is that benefiting you?
Communication and transparency of user activity is the number one thing we have noticed
Project tracker
What do you like best about the product?
It’s very user-friendly and easy to adapt, even for people who don’t have a technical background.
I like how flexible it is—we can manage projects, track progress, and collaborate all in one place.
The ability to customize sheets, dashboards, and reports to fit different workflows is really helpful.
The most helpful about Smartsheet is integration with tools like Microsoft Teams, Slack, and Google Workspace makes it seamless to use across different platforms.
The upsides of using Smartsheet is, it improves transparency by giving everyone access to the same information in real time and It’s scalable— we can use it for small projects or complex, enterprise-level operations.
I like how flexible it is—we can manage projects, track progress, and collaborate all in one place.
The ability to customize sheets, dashboards, and reports to fit different workflows is really helpful.
The most helpful about Smartsheet is integration with tools like Microsoft Teams, Slack, and Google Workspace makes it seamless to use across different platforms.
The upsides of using Smartsheet is, it improves transparency by giving everyone access to the same information in real time and It’s scalable— we can use it for small projects or complex, enterprise-level operations.
What do you dislike about the product?
The mobile app has fewer capabilities compared to the desktop version, which limits flexibility on the go.
The least helpful about Smartsheet is Large or complex sheets may run slower, especially with heavy attachments or formulas.
The downsides of using Smartsheet is Pricing can be on the higher side for small teams or individuals.
The least helpful about Smartsheet is Large or complex sheets may run slower, especially with heavy attachments or formulas.
The downsides of using Smartsheet is Pricing can be on the higher side for small teams or individuals.
What problems is the product solving and how is that benefiting you?
Smartsheet helps solve the challenge of scattered communication by bringing project updates, files, and discussions into one centralized platform. This reduces confusion and keeps everyone aligned and It helps with accountability by assigning clear owners and deadlines to tasks, reducing missed deadlines and overlaps.
Benefits:
Faster decision-making thanks to real-time insights.
Better team collaboration, especially for cross-functional or remote teams.
More consistency in workflows
Benefits:
Faster decision-making thanks to real-time insights.
Better team collaboration, especially for cross-functional or remote teams.
More consistency in workflows
very great experience, but subscription is expensive
What do you like best about the product?
the collaboration and notification. I liked the ticketing system
What do you dislike about the product?
not searchable through out the whole sheet or folder
What problems is the product solving and how is that benefiting you?
it helps us to collaborate with other teams
Great Software for Automated data and forms
What do you like best about the product?
It's a fantastic platform to build forms to collect data from people, and allows the right level of customization and restriction to get a good sample
What do you dislike about the product?
It does take a bit of time to learn how to get everything set up properly
What problems is the product solving and how is that benefiting you?
Solving operator data collection and sorting for separate manufacturing processes
My Smartsheet review
What do you like best about the product?
I enjoy using Smartsheet for the ease of navigation and ability to access multiple sections of my company's resources on one website. Smartsheet allows me to navigate between areas as well as communicate with other colleagues easily.
What do you dislike about the product?
At this time I do not have any complaints about Smartsheet.
What problems is the product solving and how is that benefiting you?
Smartsheet allows me to easily communicate within my company and access several different forms and resources that are vital to my daily duties.
showing 791 - 800