Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Helps me run projects efficiently and with all the data needed
What do you like best about the product?
I love the template that I can search for and start using for my purpose, the "dependencies" functionality that helps me build and visualize gantt charts easily with no automation needed from my end.
What do you dislike about the product?
The learning Curve is a little steep and making dashboard is tough for me.
What problems is the product solving and how is that benefiting you?
Smartsheet has a lot of in-built functions and columns that are pre-populated with calculations that benefit me a lot.
The powehouse of project management
What do you like best about the product?
The ability to link sheets through cross sheet reference, robust automation and workflow, scalability for enterprises
What do you dislike about the product?
Its a build it yourself model unlike other software that provides guidance, Per user licensing .
What problems is the product solving and how is that benefiting you?
Familiarity and Ease of Adoption (The Spreadsheet Interface), Powerful Automation to Save Time and Reduce Errors
From Chaos to Clarity: How Smartsheet Streamlined Our Workflows
What do you like best about the product?
I’ve been using Smartsheet for over a year now as part of our project and business process management strategy, and I can confidently say that it has changed the way my team collaborates, manages timelines, and tracks deliverables. Before Smartsheet, we relied heavily on spreadsheets, emails, and disconnected tools. As our projects grew more complex, this approach became unsustainable - deadlines were missed, updates got lost in endless email threads, and accountability was unclear.
Smartsheet solved a large part of that problem by giving us a centralized, dynamic workspace where everyone stays on the same page - literally. The ability to manage multiple projects in one place, create dependencies, set up automated reminders, and visualize progress using dashboards has been a game-changer.
What I Like Most:
Flexible & Familiar Interface: Smartsheet feels like a spreadsheet but offers much more intelligence and automation than Excel or Google Sheets. The learning curve is gentle for new users.
Automation That Saves Time: Setting up automated workflows for approvals, notifications, and reminders has reduced manual follow-ups significantly.
Collaboration Made Easy: Our cross-functional teams can comment directly on tasks, attach files, and track discussions in real time. This has drastically improved transparency and accountability.
Reporting & Dashboards: The real-time dashboards are incredibly useful for leadership reporting and making data-driven decisions quickly.
Smartsheet solved a large part of that problem by giving us a centralized, dynamic workspace where everyone stays on the same page - literally. The ability to manage multiple projects in one place, create dependencies, set up automated reminders, and visualize progress using dashboards has been a game-changer.
What I Like Most:
Flexible & Familiar Interface: Smartsheet feels like a spreadsheet but offers much more intelligence and automation than Excel or Google Sheets. The learning curve is gentle for new users.
Automation That Saves Time: Setting up automated workflows for approvals, notifications, and reminders has reduced manual follow-ups significantly.
Collaboration Made Easy: Our cross-functional teams can comment directly on tasks, attach files, and track discussions in real time. This has drastically improved transparency and accountability.
Reporting & Dashboards: The real-time dashboards are incredibly useful for leadership reporting and making data-driven decisions quickly.
What do you dislike about the product?
Areas for Improvement:
Performance with Large Data Sets: When working on heavily loaded sheets with thousands of rows, performance slows down a bit, especially when using formulas and multiple cross-sheet references.
Pricing for Small Teams: While the value is undeniable, smaller teams or startups might find the pricing a little steep compared to simpler alternatives.
Mobile Experience: The mobile app is good but still lacks some of the advanced customization available on the web platform.
Performance with Large Data Sets: When working on heavily loaded sheets with thousands of rows, performance slows down a bit, especially when using formulas and multiple cross-sheet references.
Pricing for Small Teams: While the value is undeniable, smaller teams or startups might find the pricing a little steep compared to simpler alternatives.
Mobile Experience: The mobile app is good but still lacks some of the advanced customization available on the web platform.
What problems is the product solving and how is that benefiting you?
Before we adopted Smartsheet, our team was struggling with scattered communication, manual tracking, and constant follow-ups. We managed projects using a mix of Excel sheets, emails, and chat threads - which meant information was siloed, deadlines were missed, and there was no single source of truth.
Smartsheet has completely changed that. It centralized our workflows, allowing us to manage projects, resources, budgets, and timelines all in one place. Now, instead of spending hours chasing updates, we rely on real-time dashboards, automated reminders, and collaborative sheets that keep everyone aligned.
For example, during a company-wide resource allocation project, we had to track hundreds of team members, dependencies, and budget constraints. Using Smartsheet, we built a live, interactive project tracker that provided instant visibility for leadership and saved us dozens of hours every week.
Key Benefits We’ve Experienced:
Better Collaboration: All discussions, files, and task updates happen in one place, reducing endless email threads.
Time Savings: Automated workflows, alerts, and approvals have eliminated a lot of manual follow-ups.
Data Transparency: Leadership can access real-time dashboards to make informed decisions quickly.
Scalability: Whether we’re managing one project or multiple enterprise-level initiatives, Smartsheet scales effortlessly.
In short, Smartsheet has helped us move from reactive problem-solving to proactive project management. Our productivity has increased, cross-team alignment has improved, and decision-making has become faster and more data-driven.
Smartsheet has completely changed that. It centralized our workflows, allowing us to manage projects, resources, budgets, and timelines all in one place. Now, instead of spending hours chasing updates, we rely on real-time dashboards, automated reminders, and collaborative sheets that keep everyone aligned.
For example, during a company-wide resource allocation project, we had to track hundreds of team members, dependencies, and budget constraints. Using Smartsheet, we built a live, interactive project tracker that provided instant visibility for leadership and saved us dozens of hours every week.
Key Benefits We’ve Experienced:
Better Collaboration: All discussions, files, and task updates happen in one place, reducing endless email threads.
Time Savings: Automated workflows, alerts, and approvals have eliminated a lot of manual follow-ups.
Data Transparency: Leadership can access real-time dashboards to make informed decisions quickly.
Scalability: Whether we’re managing one project or multiple enterprise-level initiatives, Smartsheet scales effortlessly.
In short, Smartsheet has helped us move from reactive problem-solving to proactive project management. Our productivity has increased, cross-team alignment has improved, and decision-making has become faster and more data-driven.
Visibility and User friendliness of Smartsheet
What do you like best about the product?
Smartsheet is a great visibility tool that has helped me track multiple items from my program. Each time I felt that I am unable to perform a function such as linking etc I was able to seek immediate assistance from their customer support. It has been a great experience for me until now.
What do you dislike about the product?
The inability to restore row items once deleted. You need to constantly keep saving the file.
What problems is the product solving and how is that benefiting you?
The ability to link tasks and assign tasks has been of huge help. The auto message which are sent once a code is reached, is one of the most helpful features! I do not have to follow up until and unless the person to whom the task is assigned has not responded, this reduces a large amount of workload.
Smartsheet transformed our tracking and executive reporting.
What do you like best about the product?
I use Smartsheet every day—it’s become an essential part of my workflow. One of the biggest wins was migrating our trackers from Excel into Smartsheet, which dramatically improved visibility and organization. The executive team appreciated the cleaner presentation and real-time updates. I can now track cases quickly and access related documents with ease.
The AI-powered customer support is excellent—fast, intuitive, and helpful when troubleshooting or learning new features. Implementation had a bit of a learning curve, but once I got through it, the platform proved to be incredibly flexible and powerful.
The AI-powered customer support is excellent—fast, intuitive, and helpful when troubleshooting or learning new features. Implementation had a bit of a learning curve, but once I got through it, the platform proved to be incredibly flexible and powerful.
What do you dislike about the product?
While Smartsheet is powerful, some advanced features require a learning curve, especially when integrating with external systems or automating workflows. A few UI elements could be more intuitive for new users.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping streamline project tracking and cross-functional collaboration. It’s solving the problem of fragmented communication by centralizing updates, documents, and timelines in one place. For me, it’s especially useful in managing legislative monitoring and internal coordination—keeping everything organized and visible without relying on endless email threads or scattered spreadsheets. It’s also made it easier to share progress with stakeholders and ensure alignment across teams.
Excel Amplified!
What do you like best about the product?
I love the functionality of Smartsheet. It takes the best parts of excel and improves it. The automations and features are easy to use once you get the hang of it.
What do you dislike about the product?
It is a expensive to use for an entire company.
What problems is the product solving and how is that benefiting you?
Smartsheet makes it easy incorporate automations/alerts through different departments in a company. Also, the customizable reporting is excellent!
SmartSheet Review
What do you like best about the product?
The ability to track projects with multiple contributors and link cells to other projects. Dependencies can be helpful, especially on larger projects.
What do you dislike about the product?
Formulas feel very limited, sometimes unfamiliar compared to Excel or Google Sheets. Start/end date is clunky, especially when trying to edit task dates.
There are better tools for everyday Marketing users who want to easily track copy or graphics edits instead of row comments or attaching files.
There are better tools for everyday Marketing users who want to easily track copy or graphics edits instead of row comments or attaching files.
What problems is the product solving and how is that benefiting you?
Smartsheet is a helpful collaboration tool and keeps our team on the same page on projects with multiple contributors. It helps track delivery dates, launch dates, and KPIs for our marketing assets.
Smartsheet for architects
What do you like best about the product?
Very simple and efficient to use as a drawing register and issue sheet. Smartsheet provides the tools to keep track of drawings issued and distributed, updated and revised. It allows the entire professional team to gain access to the information and up to date information at their finger tips. More over, it also provides a historic record of what was issued and when. The app can be used by onyone at anytime.
What do you dislike about the product?
Sometime the manual input required for each item is tedious, but we understand the necessity.
What problems is the product solving and how is that benefiting you?
Access to information for the entire professional team
Very good for collaboration
What do you like best about the product?
Smartsheet is really good for collaboration, to share easly, automate and have stunning colored sheets.
What do you dislike about the product?
Depends our uses cases to use Smartsheet
What problems is the product solving and how is that benefiting you?
visibility, collaboration, automation, share work
Smartsheet is good in a lot of ways but excel is simpler for some features.
What do you like best about the product?
I like the fact you can have automated elements easier than excel and that you can have lots of documents in one place.
What do you dislike about the product?
Adding filters, excel is more user friendly for this and is simpler.
What problems is the product solving and how is that benefiting you?
We can track progress, automate reports and work on many documents in the same space instead of having multiple spreadsheets saved in various folders on sharepoint.
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