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OpenTok Does a LOT for You!
What do you like best about the product?
What I like best about the OpenTok platform is all of the features that are taken care of for you. Sure it doesn't take too much to write your own code to do basic video call support over WebRTC, but in order to do it well and robustly is a different story! OpenTok takes care of making sure the video call works on multiple devices and multiple browsers. And OpenTok takes care of making sure it continues to work on new releases of browses and mobile operating systems. That alone is a major headache that only companies with a lot of developers would be able to manage if they wrote their own WebRTC video call program. And the other major feature of OpenTok that is great and makes it so you don't have to figure it out yourself is the video recording. OpenTok allows you to record the video calls that are made. And if you wanted to do that in your own 'from scratch' WebRTC video call program, then that would take significant effort and a lot more servers dedicated to recording those video calls.
What do you dislike about the product?
One of the things I dislike about OpenTok is that the Node.js SDK doesn't use promises and instead still uses callbacks in its methods. That is a slight inconvenience for sure. It also seems like the Node.js SDK doesn't have methods for all of the OpenTok's web API. So sometimes you might find you have to write a function to call the OpenTok Web API because there isn't a method in the Node.js SDK.
Oh the other thing I don't like is that you can't pause a recording. So you can start and stop a recording which will create a video file and then you can start and stop the recording later but that would then create a second video file. It would be nice if there was a feature to pause the recording so that it can be resumed later and in the end would only produce one video file.
Oh the other thing I don't like is that you can't pause a recording. So you can start and stop a recording which will create a video file and then you can start and stop the recording later but that would then create a second video file. It would be nice if there was a feature to pause the recording so that it can be resumed later and in the end would only produce one video file.
What problems is the product solving and how is that benefiting you?
With OpenTok we are able to use video calls to connect people together. And we are able to do it without having to worry about differences that can be introduced by different browsers or devices because OpenTok abstracts those worries away. We also have the need to record the video calls that occur sometimes and so OpenTok solves that problem for us.
Overall Good, but buggy.
What do you like best about the product?
I do like the ability to bridge the conference line and VOIP communication. The video quality even set to a lower level is also good for the needs of most users.
What do you dislike about the product?
The conference bridge that once worked so well has been buggy for months with no acknowledgement by the TokBox team. It would also be nice to be able to export graphs/charts in the inspector tool so i can provide that data to our client attempting to configure their network
What problems is the product solving and how is that benefiting you?
Our organization uses Nexemo/Tokbox to hold digital video/voice interviews. These interviews save organizations time and money and provide a great return.
Recommendations to others considering the product:
Please allow me to export data from the inspector tool. It would also be nice to have moderator features within the room as our team often moderates these meetings.
No 24/7 Support, bill for SMS that fail to send
What do you like best about the product?
Entire process was easy to setup, API is well-written. Documentation is well done, it was easy to implement their API into our existing software.
What do you dislike about the product?
No 24/7 support, if you submit a request on Friday, you MIGHT get a reply by Tuesday morning. Our account went 6 weeks thinking we were sending SMS, when we were just getting changed for nothing. Took weeks to get the issue resolved, ported out to fix the problem. When porting out, our request was denied as we did not supply a PIN. Had to contact support, wait days, just to get told there is no PIN. So we had to re-submit the request, with no pin, to get the number ported away. It took several days longer than it should have to get away.
What problems is the product solving and how is that benefiting you?
Direct customer contact and emergency information distribution. We were able to get information to our customers easily and quickly regarding events they were planning on attending. It was great to be able to change dates due to rain and update most of the people attending with just one SMS.
Recommendations to others considering the product:
Use a different service. Service is great, once it breaks though...it takes days to get a reply, weeks to fix a problem.
Easy to integrate
What do you like best about the product?
The verify api is really good as it takes the hassle out of managing an sms verification system. You only pay if a user successfully authenticates.
What do you dislike about the product?
I wish their JavaScript api had typescript definitions
What problems is the product solving and how is that benefiting you?
And sending and phone number authentication
NEXMO Review
What do you like best about the product?
We enjoy the APIs for sending SMS, tracking messages status and managing our numbers.
What do you dislike about the product?
Since we have to order in bulk and Nexmo needs to perform the order for us,I dislike that the numbers cannot be pre-configured with features such as callback type / number and webhook address.
Additionally Nexmo support is often slow to respond to issues and questions.
Additionally Nexmo support is often slow to respond to issues and questions.
What problems is the product solving and how is that benefiting you?
Enabled us to create an SMS channel that sends and tracks messages and responses.
Meets the requirements, could improve
What do you like best about the product?
As of today, it remains as one of the most competitive video platforms out there.
What do you dislike about the product?
More than often support has taken a lot of time to reply when outages have happened.
What problems is the product solving and how is that benefiting you?
It provides the tools that we need to deliver part of our service.
Recommendations to others considering the product:
Explore all the options the product has from the start. It can definitely help in the future when you have some things already done on the foundation.
Nexmo
What do you like best about the product?
Used for more than 3 years. The support service is great. For the inbound sms with a cost starting from last few months, it will be better if the notice can be made earlier, so such new changes and policies. Still waiting for a chance to try the WhatsApp API.
What do you dislike about the product?
It will be better if the dashboard can generate report in different formats with increasing the upper limit of the number of records.
What problems is the product solving and how is that benefiting you?
The service uptime is great.
Good experience with Nexmo
What do you like best about the product?
Flexibility of being able to access detailed information and all capabilities in a small set of APIs.
What do you dislike about the product?
Would like lower prices, would like more functionality about SMS receive details
What problems is the product solving and how is that benefiting you?
2FA, Transaction messaging, customer support
Great Product.
What do you like best about the product?
The video application is very user-friendly and easy to use.
What do you dislike about the product?
There is nothing that comes to mind at the moment.
What problems is the product solving and how is that benefiting you?
We needed video service for our application and Nexmo helped us solved all the issues that we needed in a video platform.
Great working with Nexmo
What do you like best about the product?
We use Nexmo APIs to send SMS globally and we like it.
What do you dislike about the product?
I don't have anything to mention here .
What problems is the product solving and how is that benefiting you?
We use Nexmo APIs to send account security info to users.
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