3CX Phone System V18
3CX | 3CX Phone System 18.0.9.31Linux/Unix, Debian 10 - 64-bit Amazon Machine Image (AMI)
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Great phone provider
What do you like best about the product?
3CX is a great voice over IP phone system that delivers Crisp calls through multiple platforms allowing users the ability to never miss a call
What do you dislike about the product?
The mobile app could be better to allow all calls to be forwarded while you're in between sites and the web portal to go for a GUi update
What problems is the product solving and how is that benefiting you?
The ability to answer customers phone calls in regards to our business from the office the web at home and out anywhere we can now work with customers
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3CX Phone
What do you like best about the product?
Convenience. I like that there is a phone ap that you can utilize on your cell when you are away from the office.
What do you dislike about the product?
If internet connectivity is slow at all, voice quality suffers significantly - it can sound like you are in a tunnel.
What problems is the product solving and how is that benefiting you?
Working from home, having a VOIP is necessary.
Efficient Phone System
What do you like best about the product?
We went from having ten branches with traditional phone service and monthly bills in the five to ten thousand range depending on usage, multiple different on-site phone systems, and this was all consolidated into one system, one much lower bill. It comes with an easy-to-manage user interface that even a novice can learn to operate.
What do you dislike about the product?
The only issue I have so far is no built-in digital fax option, which is a manageable hinderance. Most of my gripes are with the service providers, the hardware, or the unreasonable requirements of the users. The other issue is that setting this up so that it functions correctly does have a learning curve, I opted to have it set up by a professional and it was costly. Someone more familiar with systems like this may have no issues getting this setup in-house. There are various instructions and how-to videos that helped tremendously when I first started using this system.
What problems is the product solving and how is that benefiting you?
Dealing with ten different phone companies, manual or provider forwarding when disaster strikes, having ten separate bills, and having upkeep on hardware spread across the United States become rather frustrating. Any time a branch would love power, the manual phone forwarding would not work, I would then have to call the provider and sit on hold, and once they finally took my call the process could take anywhere from ten minutes to an hour depending on the carrier. This was all solved by changing to the 3CX system, every problem I listed can be dealt with in under a minute using the user interface. Calls can be transfered between branches with a few clicks of the mouse and as fast and as often as I like.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
We went from a phone bill of about five to ten thousand each month down to fifteen hundred to twenty five hundred a month depending on usage, and I plan to change carriers to a flat service fee in the near future which should lower that cost further.
This system also gives us the option to have an auto attendant, which has been a big improvement to call routing.
Another nice feature that you don't have with a hardware system is the realtime call tracking and reports, being a digital system keeping tabs on calls and seeing the usage reports can be very helpful for a medium to large business.
Recommendations to others considering the product:
Make sure this is the proper fit for you. Setting this up in-house can be done cheaply if you are willing to learn and do the work. If you are with a larger company, the setup can be a bit more cumbersome, and you might want to have a professional set it up as we did.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
Also, choose your hardware wisely. We purchased the base model Fanvil X4, and I have gotten a lot of complaints from the users. I would recommend doing your research and buying a phone with more amenities. If there is any way for you to try the phones out ahead of time, it could save you a lot of headaches later.
Calculate your return on investment. For us, the service fees alone covered the price of the system within a year, and this may not be the case for every company.
3cx review
What do you like best about the product?
It's an easy mode of communication and I can download the app on my phone for when I'm away and also use on desktop
What do you dislike about the product?
There are some permissions you cannot use that are really important unless you are the queue manager
What problems is the product solving and how is that benefiting you?
We're not solving problems per SE however it's a great tool for communication and we also get to listen to recorded calls and improve call quality
Ultimate international calling app with no bug
What do you like best about the product?
You can view your entire contact list in one go.
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
You can change Or keep your pic
You can use the dialer to make normal or routine calls too
What do you dislike about the product?
There is nothing to dislike
But sometimes the voice comes out very low ..
But sometimes the voice comes out very low ..
What problems is the product solving and how is that benefiting you?
With the app, your business can generate good amount of leads if it needs to tap international market
Good VOIP system
What do you like best about the product?
It's much more portable and user-friendly than our previous phone system.
What do you dislike about the product?
The setup was a little complicated, primarily because of our previous phone provider.
What problems is the product solving and how is that benefiting you?
We're currently using it as our inter-office phone system. A big perk has been having the 3cx program available on computers and mobile phones via the app.
3cx Review
What do you like best about the product?
3cx Just Works. Easy to load, easy to config, easy to backup, easy to restore. It just works.
What do you dislike about the product?
Lack of SMS support
Failover configuration is clumsy and doesn't always work.
Some physical phones are hard to provision.
Failover configuration is clumsy and doesn't always work.
Some physical phones are hard to provision.
What problems is the product solving and how is that benefiting you?
In a call center, I replaced 150 physical phones with the softphone / headsets. SOO easy to configure, works all the time and very easy to support. Saved cost of phones, replaceing back phones and improved productivity.
Honestly, pretty terrible system.
What do you like best about the product?
Their Click-To-Call system picks up almost any type of number (doesn't have to be a correct phone number) from anywhere on your screen and allows you to call it, saving you time.
What do you dislike about the product?
1) Terrible call quality. The amount of times the call has dropped or the other party can't hear me is waaaay too high for this to be considered a reliable calling system.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong.
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.
Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams.
2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong.
3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes.
4) No ability to select from a drop-down menu the outcome of a call.
5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips.
Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams.
What problems is the product solving and how is that benefiting you?
None. 3CX creates more problems and takes up our time with manual data entry, dropped calls requiring extra phone calls etc. It's not a coincidence that every company I've worked for that had 3CX either replaced it or is in the process of replacing it.
Great switchboard
What do you like best about the product?
It's a very good switchboard, we've replaced our traditional system with 3CX switchboard. The advantages compared to the traditional setup are of course app for mobile phone and software application for the desktop. We can make and take calls basically from anywhere we want, it's enough to have internet connection, which was a great advantage during covid lockdown periods.
What do you dislike about the product?
The software does exactly what you'd expect from it, there is nothing I dislike
What problems is the product solving and how is that benefiting you?
We had to start working from home during lockdowns caused by covid virus, thanks to 3cx we did not have any problems with our switchboard and we did not lose any single call.
Easy to use, all in one communication platform
What do you like best about the product?
Everything is self-contained within one package. Effortlessly working between desktop and mobile is so easy, so no longer tied to my desk! Integration with Office 365, so when I'm in meetings, my status is automatically changed to 'do not disturb'.
What do you dislike about the product?
Support for a wider range of browsers, such as Firefox would be useful. Also, the audio quality can vary somewhat, and can struggle using the desktop client.
What problems is the product solving and how is that benefiting you?
It's provided a cost-effective way to manage our business continuity and given us the ability to provide hybrid working to our staff while improving the customer expereince.
Recommendations to others considering the product:
A good set of basic features and provides pretty much every tool you need to enable seamless communication across a broad team.
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