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3CX Phone System V18

3CX | 3CX Phone System 18.0.9.31

Linux/Unix, Debian 10 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

457 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Jerko C.

My four years with 3CX

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
Ease of use for both the users and administrators. Compatibility. No plugins required.
What do you dislike about the product?
It's hard to find a dislike. There is none.
What problems is the product solving and how is that benefiting you?
I have installed 3CX to 100+ customers ranging from very simple phone-only installs to huge call center installs with a thousand users. The system is very scalable and it's easy to only work with 3CX while not having a need for an alternative.
Recommendations to others considering the product:
If you're looking for a solution that's within the 3CX functionality I firmly believe that you will not be disappointed. Give it a shot, there is a generous free version and a free trial version and don't hesitate to contact 3CX resellers to give you a hand.

    Education Management

BK 3cx

  • November 24, 2020
  • Review provided by G2

What do you like best about the product?
Ease of interface and easy management.

Advantages of the licensing model for large institutions
What do you dislike about the product?
Using too many server resources, the need for services to be restarted after a certain period of time
What problems is the product solving and how is that benefiting you?
In our old structure, there were separate power plants in each of our locations. After we switched to voip structure with 3cx, we installed spare circuits next to our existing circuits and established a safe and healthy structure with a different VRF.

* Quick setup in a network connected to VRF.

* Meeting our reporting needs

* Person-based search authorizations

* No need for old rj11 cabling in our campus infrastructures.

* Easy guidance during off-hours

* Communication without disconnection thanks to IOS + Android + Windows applications
Recommendations to others considering the product:
I definitely recommend it because of its easy-to-manage and licensing model.

Licensing model: It is determined by the number of channels, not the number of DIDs.

    Logistics and Supply Chain

Best phone server I've ever used.. and easy to setup

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
Its very easy to setup and use. Will recommend. Also like that it has a video conference built in. Now we don't have to pay for zoom or webex anymore
What do you dislike about the product?
The lack of delayed ring to my mobile device
What problems is the product solving and how is that benefiting you?
Lack of phone implementation
Recommendations to others considering the product:
Very simple to setup

    Consumer Electronics

It revolutionized our PBX

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
the multiple solutions for routing calls
What do you dislike about the product?
nothing, it really has everything a company needs
What problems is the product solving and how is that benefiting you?
The speed of setting up a VOIP phone
The speed and simplicity in configuring trunks.
Compatibility with many brands of voip teleophone
Recommendations to others considering the product:
If you need to switch to a new pbx, and switch from old generation phones to voip phones, this is the best solution for completeness of features, ease of use and reliability and robustness of the platform.

    Building Materials

Alpac Experience with 3CX

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
Reliability, Management, Setup.
Everything is intuitive and efficient. Perfect for Smart Working
What do you dislike about the product?
with mobile phone, when you're on call with 3CX, the other calls to your mobile number don't be blocked. This is confusing.
What problems is the product solving and how is that benefiting you?
communications between office employee and sales agents. The Agents can call directly inside the Company withou passing by the Post Operator.

    Olumide W.

Excellent Product

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
The ease of using 3cx is fantastic compare to other pbx i've used in the past. The ease of deploying 3cx , especially when you have to create a new account is quite easy and you wont be dependent on a 3rd party
What do you dislike about the product?
Perhaps the lack of an accompanying handset is a letdown, but then again it can also be seen as an advantage. 3cx however gives an option of using other telephone boxes. We use Polycom and in recent times we have used Yealink and we haven't had any issue with either.
What problems is the product solving and how is that benefiting you?
The ease of deploying a telephone system to multiple sites is quite easy and cost-effective. Our users easily setup a meeting and conference call with 3cx .
3cx comes bundles with full audio and video conference facilities.
Recommendations to others considering the product:
The cost of 3cx is quite attractive. You are getting much more than what you paid for. With 3cx you have a variety of telephone handset you can use. Also, the mobile app stole the show for us. Our users can carry their telephone extension with them. This was quite useful during the covid 19 lockdowns.

    Luca F.

3cx is best ip-pbx in the world

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
The versatility of 3cx, cloud, client app 3cx for cti and phone and also use extension via google chrome. All is secured!! We can install it for 1 year in version pro and very many simultanes calls and it's increbile!! And there is no limit, we can answer from button incorporate in Jabra Pro like 930 model and not all softphone do it. We can have an address book for all and add/modify/delete contact from smartphone.
Also backup / recover configuration we can pass from local to cloud and from windows version to linux version.
We can install it everyware. We can configure it to use from external example extension for smartworking or while someone is in car
3cx isn't newer, has very experience years
We can "spyng" calls of collegue with 3cx functionality is increbile
Voice mail in attachment is very beautyfol
Than FQDN is FREE also SMTP Server
What do you dislike about the product?
Really, nothing I dislike.
I remember some version ago there was a big problem with FQDN, we needed to create 2 FQDN, internal and external and I remember this was panic for configuration, but then in new version FQDN is FREE, incredible
Unfortunally QRCODE to configure an extension doesn't work alway in Android
What problems is the product solving and how is that benefiting you?
I solved problems with software for pc, click to call and etc..
Recommendations to others considering the product:
You need to install it, there is no reason to don't do that!

    Yiannis K.

3CX Review

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
The User Interface is very user-friendly and easy to use, The option of Probability (Mobile App) is very handy specially now during lockdown allowing the employees to work from home and stay connected, The System Stability is incredible; we never had a line drop or communication errors during calls.
What do you dislike about the product?
Hard to tell. So far so good. We never had any issues with 3CX
What problems is the product solving and how is that benefiting you?
We are able to communicate with colleagues, customers and suppliers remotely while working from home. We save money from renting VoIP services from local providers. It allows us to have more control over the telephony system, extensions and restrictions.
Recommendations to others considering the product:
It is hard to imagine now how we were able to do business without 3CX.
We solve all of our issues we had with previews providers and unlocked new features we couldn't imagine exists.

    Information Technology and Services

Simply and Good PBX

  • November 24, 2020
  • Review provided by G2

What do you like best about the product?
Simplicity and easy use, fast implementation
What do you dislike about the product?
which is not multi tenant.And that does not make its characteristics flexible to the needs of the clintes.The support is not very good, they do not recognize the faults, they indicate them as characteristics,
What problems is the product solving and how is that benefiting you?
ease of implementation and ip communication

    Michael M.

We use 3CX for our customer service center

  • November 24, 2020
  • Review provided by G2

What do you like best about the product?
It is a intuitive system that have all the platform support we need, mobile app works perfect on IOS and Android, and our staff working on dekstops use the App and manage call queues from it.
What do you dislike about the product?
It is not so easy to contact them, you must specifcy lot's of fields in a support form and I would rather have got in contact faster over phone and talked with a technical person that can help hands on - or by a simple email.
What problems is the product solving and how is that benefiting you?
We use 3CX to provide a contact center for sales, billing and support. We are also a partner that resell the system to other clients who are very happy, and we are happy that the system works fine for our clients.
Recommendations to others considering the product:
I would consider it without doubt as a PBX-system for any company.

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