3CX Phone System V18
3CX | 3CX Phone System 18.0.9.31Linux/Unix, Debian 10 - 64-bit Amazon Machine Image (AMI)
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Works very well
What do you like best about the product?
very easy to use, works on browser windows or android app
What do you dislike about the product?
there is nothing to dislike about 3CX, it works very well
What problems is the product solving and how is that benefiting you?
we use it for a call assistant and voicemail, we also use text messaging and chat
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3CX is best solution for medium clients for calling
What do you like best about the product?
3CX PBX is easy to deploy and manage.it also has good features required for customers
What do you dislike about the product?
We need to put more effort to add Cisco phones to 3CX PBX.
What problems is the product solving and how is that benefiting you?
It is a good solution for the client to support phone system with ease and less cost.
Recommendations to others considering the product:
It is a best product for small and medium customer to use for VoIP.
Great Business Phone System
What do you like best about the product?
3CX is an affordable solution that allows our team to utilize the phone system whether they are working in the office or remotely. The system is easy to use and has a variety of functionality that meets our communications needs.
What do you dislike about the product?
The text message portion of 3CX has been a challenge to hook up to our current system.
What problems is the product solving and how is that benefiting you?
3CX enabled us to set up a phone system for our office with extensions, a chat system, a directory for customers and colleagues, and an app for when employees are working remotely.
Best Communication Platform ever
What do you like best about the product?
User-friendly and very professional to use
What do you dislike about the product?
The license is a bit expensive, but after having a look at the features, you would forget about what you paid
What problems is the product solving and how is that benefiting you?
3CX helps me connect with any other office in my company in seconds
Recommendations to others considering the product:
If you are still looking around and trying to compare software, go for 3CX, it is the best
Good PBX
What do you like best about the product?
Works good and saved us lots of money and is easy to use
What do you dislike about the product?
More responsive support would be nice to have.
What problems is the product solving and how is that benefiting you?
We have better phone system and can control it easier now
Enhances the working from home experience
What do you like best about the product?
When Covid began, our office had to close its doors for a while. The fact that 3CX can transfer our office phones to our cell phones was critical to our success in a remote environment. Moreover, we still have the capability to remove the direct transfer outside of work hours. That way, employees are able to communicate on company phones when needed, but turn it off at the end of the day when it isn't. It has revolutionized working from home, and I highly recommend it to anyone struggling to overcome the difficulties of virtual working.
What do you dislike about the product?
The major setback to 3CX is that all calls to the designated number appear with the same Caller ID. Without logging into the online portal, there is no way to see the caller's contact information. It feels very old-fashioned to tell clients that we don't have caller-ID, which may reflect poorly on a professional level.
I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own.
I also believe that there is room for improvement in the customer support aspect of 3CX. The online login is generally straightforward, but there are no channels for customer support, tech support, or general questions. When my company helped me set up my 3CX channel, I had some technical issues that prevented me from utilizing all of the services for 3CX. I had to figure out how to resolve those issues on my own.
What problems is the product solving and how is that benefiting you?
The greatest obstacle that 3CX has helped our team conquer was client communication while working remotely. It's not practical to assign everyone in the office a company phone while away, but it is problematic to provide your clients with your personal cell phone number. With 3CX, we can still have safe client communication without giving everyone with a company device.
With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible.
With the threats of Covid 19 and uncertain working conditions in the future, it is essential to have a program such as 3CX to make remote communication on company phones feasible.
Recommendations to others considering the product:
If you are looking for a simple solution to client communication while working remotely, I would recommend 3CX. While it may not be as technologically intuitive as some of its competitors, it is an effective solution to many of the modern day problems that come with working remotely.
Best phone system I have used.
What do you like best about the product?
My favorite part is we have the ability to take calls on the go seamlessly. The quality of the calls do not change either when using our 3CX apps. Our clients wouldn't know if we are at our desk or on the move.
What do you dislike about the product?
I wish we could search on the web 3CX by phone number. There might be a way that I am unaware of, but when we search the number and hit enter, it dials the number.
What problems is the product solving and how is that benefiting you?
We are able to communicate with colleagues, clients and carriers remotely while working from home or on the go. It also allows us to have more control over the phone system, extensions, switchboard, voicemails etc.
3CX for flexibility, easy install, easy management and cost savings!
What do you like best about the product?
3CX is a mature product with many advances over the years, making it easy to install across many different platforms, both physical and virtual, and operating systems, including Windows, Linux, and ALL cloud platforms.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
Once installed, it is easy to set up with recommended SIP trunk providers worldwide, adding users, extensions, queues IVR, etc.
The feature set is extensive, meaning it will likely hit all the requirements from most businesses, and they are constantly adding new features meaning what it was when we initially purchased is not what it is now with many extra features added.
What do you dislike about the product?
Not much to dislike, as it does what it says it will do on the box. The pricing is transparent, as are all the details about its functions.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
About the only bad thing is they DON'T DO a typical sales pitch with smoke and mirrors and big promises that are broken once it is installed, but that's ok, I don't miss those.
What problems is the product solving and how is that benefiting you?
For our company we solved several BIG problems by switching to 3CX inplace of a traditional hardware PBX system.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
1. Allowing easy work from home phone service for all of our staff. Especially since Covid started, 3CX was a breaze to get WFH office phones working, we're using the supplied 3CX softphones, but some users have it going to their 3CX mobile app. We could also do hardware phones but no one wants extra IT equipment at home.
2. Easy DR. They do have high-availability options too. But I found just doing a few practice runs of getting the backup and restoring to a 2nd machine was quick enough.
3. Cost reduction. To achieve our high-availability with a traditional PBX cost a lot of money, both in hardware and also in services, AND it didn't work when we needed to anyway.Plus traditional PBX's have all the hardware, a piece each for each function, plus hardware handsets, and complicated network setup. Big savings. Even if we used an external 3CX partner it would be big savings as it just works so well they don't need to do much.
Ease with 3CX
What do you like best about the product?
I can listen to call recordings accurately and with ease
What do you dislike about the product?
Sometimes numbers take a bit of time to show on the desktop extension if I have used the app to make a call.
What problems is the product solving and how is that benefiting you?
I am using 3CX to improve the quality of calls made by my colleagues and me. I have realized that 3CX helps us listen to our calls and use those records to improve the service offered to our customers.
Recommendations to others considering the product:
It would be nice if the calls done via the app would reflect on the web extension a bit faster than usual and vice versa
3CX Review
What do you like best about the product?
I like that is easy to use. The Ux & UI is minimalist, functional & effective. It is easy to navigate, and I find the application to be very responsive.
What do you dislike about the product?
I can not find a downside. It does what it is supposed to do.
What problems is the product solving and how is that benefiting you?
We eliminate land lines and expensive cell phone calls with this VoIP solution.
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