Egnyte
EgnyteReviews from AWS customer
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Egnyte Holding Customer Data Hostage for $1,285—A Cautionary Tale for MSPs
What do you like best about the product?
Egnyte’s support staff have consistently been professional, knowledgeable, and easy to communicate with. I appreciated being able to speak with someone fluent in English who understood technical issues without requiring multiple handoffs. That part was a plus.
Ease of use was decent, but not anything special. I can get the same with Google Drive, OneDrive or Dropbox.
Ease of use was decent, but not anything special. I can get the same with Google Drive, OneDrive or Dropbox.
What do you dislike about the product?
Where do I begin? The biggest issue came when I needed short-term access to a single account for one of my customers. Egnyte refused, unless we paid for an entire year of service—$1,285.92—just to get two hours of access. That’s not flexibility, that’s extortion. We offered to pay a reasonable fee for limited access, but Egnyte wouldn’t budge.
Another major frustration: there is no free or included admin account. You must burn a paid license for even the most basic administrative access. As an MSP managing accounts for clients, this is a serious limitation.
Ease of Implementation and Inegration: Not terrific. I had to touch each user's computer to get the Egnyte client installed. Also, the client is unstable, but to be fair, the OneDrive client isn't very stable either.
Recommendations to others considering Egnyte:
If you're a managed service provider or you value fair business practices, think carefully. There are other platforms out there with more flexible policies and pricing that don't hold your data hostage. Dropbox is excellent and you can get a BAA. Same goes for OneDrive.
Another major frustration: there is no free or included admin account. You must burn a paid license for even the most basic administrative access. As an MSP managing accounts for clients, this is a serious limitation.
Ease of Implementation and Inegration: Not terrific. I had to touch each user's computer to get the Egnyte client installed. Also, the client is unstable, but to be fair, the OneDrive client isn't very stable either.
Recommendations to others considering Egnyte:
If you're a managed service provider or you value fair business practices, think carefully. There are other platforms out there with more flexible policies and pricing that don't hold your data hostage. Dropbox is excellent and you can get a BAA. Same goes for OneDrive.
What problems is the product solving and how is that benefiting you?
Egnyte solves the problem of centralized, secure file storage and access control, especially for businesses that need to meet strict compliance requirements (HIPAA, FINRA, etc.). It provides a hybrid option that works well for companies transitioning away from on-prem file servers but still needing local sync and offline access. There was a time, just a few years ago this was something special. Not so today, there are plenty of other choices out there that can meet and exceed your compliance requirements.
For my clients, especially in healthcare and construction, Egnyte helps by:
Enabling remote work without sacrificing security
Giving fine-grained access control to folders and files
Offering audit trails and DLP tools to meet compliance needs
Integrating with tools like Microsoft 365 while offering more control than OneDrive or Google Drive, but just barely.
That said, the benefits are undercut by rigid pricing and licensing models. The lack of a true admin license and the refusal to offer limited access options significantly reduce its value—especially for MSPs managing accounts across multiple clients.
For my clients, especially in healthcare and construction, Egnyte helps by:
Enabling remote work without sacrificing security
Giving fine-grained access control to folders and files
Offering audit trails and DLP tools to meet compliance needs
Integrating with tools like Microsoft 365 while offering more control than OneDrive or Google Drive, but just barely.
That said, the benefits are undercut by rigid pricing and licensing models. The lack of a true admin license and the refusal to offer limited access options significantly reduce its value—especially for MSPs managing accounts across multiple clients.
Excellent Tool for Cloud Sharing and Storing
What do you like best about the product?
I like that it integrates seamlessly with file explorer, and that it's easy to share files or folders and customize who has access to them. I do use it everyday as all of my work files are stored in Egnyte.
What do you dislike about the product?
The only item I would like is to be able to customize sharing options directly from file explorer instead of having to go to the webb app.
What problems is the product solving and how is that benefiting you?
Cloud storage and sharing of project files.
Hybrid cloud capabilities
What do you like best about the product?
Egnyte excels at helping companies manage, protect, and secure their data, offering features like sensitive data discovery, ransomware detection, extensive audit trails, and compliance workflows for various industry standards (HIPAA, CMMC 2.0, etc.). It provides granular user permissions and reporting on data sharing.
What do you dislike about the product?
While the platform offers many settings, some advanced features like creating custom expressions for "Secure and Govern" tools are limited, requiring reliance on pre-defined options.
What problems is the product solving and how is that benefiting you?
Egnyte offers a good number of integrations with popular business applications like Microsoft Office, Google Workspace, Teams, and Slack, enhancing its utility as a central content hub.
Quick access to files, mobile friendly app
What do you like best about the product?
It is easy to access and download files.
What do you dislike about the product?
I think its hard to customize and it does not integrate with other softwares I've heard.
What problems is the product solving and how is that benefiting you?
Nothing at the moment
Very informative
What do you like best about the product?
It is user-friendly. I enjoy the software.
What do you dislike about the product?
Nothing. I like everything about the software.
What problems is the product solving and how is that benefiting you?
Making entering invoices very simple.
fast and efficient
What do you like best about the product?
love to be able to check file history to see who accessed files and when! Very easy to use.
What do you dislike about the product?
no dislikes at this point and I use this app everyday
What problems is the product solving and how is that benefiting you?
working remotely with large files
The easiest yet safest system
What do you like best about the product?
I love the ease of use and the powerful search engine.
What do you dislike about the product?
I have not had a negative experience with the platform.
What problems is the product solving and how is that benefiting you?
Data Storage Safety
Sending heavy files with a high security level
What do you like best about the product?
Data security and confidentiality is very important for us and for our clients. Egnyte is a safe and easy way to send confidential files to exterior contacts or colleagues. As a marketing agency we also have very heavy files with high definition pictures that can't be sent my email and it take ages to upload them in Teams or Sharepoint. Egnyte is quite fast and does the job
What do you dislike about the product?
Not fully integrated with other apps. I wish I could just do a right click on the file or the folder I want to send, click on "add it to Engyte" or "send to Egnyte", get a link, copy paste it in my email and send it, that easy, without having to connect to Egnyte and upload the file on the platform
What problems is the product solving and how is that benefiting you?
We can't send heavy files by emails or Teams and using Wetransfer is forbidden by our company for security reasons. Some employees use it but we are not supposed to. As a data analyst, I'm also handling data files containing personal data and it's sensitive information that must be protected and encrypted when shared with other parties.
Egnyte is great for our company
What do you like best about the product?
I like that there is a desktop app and web version. The app is more user friendly but the web version searches for items much more quickly.
What do you dislike about the product?
There haven't been any. But cost is always a concern.
What problems is the product solving and how is that benefiting you?
Egnyte has been a great storage solution for my company.
Easy to use, easy to find files, always accessible
What do you like best about the product?
I can always find my files. Even if they have been stored for 6 or 7 years they are there.
What do you dislike about the product?
Can't say anything negative about using Egnyte.
What problems is the product solving and how is that benefiting you?
No problems so far.
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