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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sudhanshu P.

Easy to analyze system

  • July 06, 2024
  • Review verified by G2

What do you like best about the product?
IBM instana is very helpful for server monitoring and geting the insights of the server and application. We can identify the problem in the very short time. And the system is easy to use. It is easy to implement.Customer support is quiet better than other company. we use it in the frequently. It is ease of integration.
What do you dislike about the product?
I don't think there is any drawbacks are there.
What problems is the product solving and how is that benefiting you?
It is solving the lot of problems i.e getting the insights of the server, graph of the alerts.


    Yash J.

Great Product

  • July 05, 2024
  • Review verified by G2

What do you like best about the product?
Instana is very good ,gives analysis about different services different calls in services, error related logs and many more.
What do you dislike about the product?
The ui is little bit complex to navigate.
What problems is the product solving and how is that benefiting you?
It is solving the problem of monitoring our services so that we can make our services efficient.


    Health, Wellness and Fitness

Developer perspective

  • June 27, 2024
  • Review verified by G2

What do you like best about the product?
Simple to use dashboards
Tracing of calls is very much better than other similar tools
Seamless integration for backend systems through agent
What do you dislike about the product?
Need to have flexibility for users in building custom metrics
Grouping of error messages using pattern matching has to be better
Alerting based on custom metrics and multiple conditions at a time should be present
What problems is the product solving and how is that benefiting you?
For general monitoring of backend systems majorly. And to get prompt alerts when system is underperforming


    Pujitha C.

Instana is a great tool

  • May 29, 2024
  • Review verified by G2

What do you like best about the product?
The easeness of using it. Specially the Infrastrcuture part which shows a nice UI of how things are organized.
What do you dislike about the product?
The builtin alert do not have feature to customize them. I need to create a new custom alert instead.
What problems is the product solving and how is that benefiting you?
It is a great tool for application troubleshooting and monitoring.


    Computer Software

Good Observability tool in market

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
It gives good reporting metrics in the chart based formats which helps you to drill down into any KPI to find more details.
You could also look at the aggregate data.
What do you dislike about the product?
It would be better if they have given us some user customization to change the view as per user preference and the choice of chart library.
What problems is the product solving and how is that benefiting you?
It helps our team for the proactive monitoring our applications. We can get a detailed view of all the db performance and container monitoring in a concise view.


    Government Administration

Insightfull view of a app performance

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
- a lot of dashboard and new data
- adding an agent is easy
What do you dislike about the product?
- hard to install
- little bit hard to navigate in the UI
What problems is the product solving and how is that benefiting you?
Performance monitoring


    Uederclay V.

Instana is the best APM for my Applications

  • May 07, 2024
  • Review verified by G2

What do you like best about the product?
- Fast install and configuration
- Efficient discovery by agents
- Easy of Use
What do you dislike about the product?
- Instana does not ingest and analyze logs
What problems is the product solving and how is that benefiting you?
- Various applications to get observability
- Simplicity on setup


    Ivanildo d.

Impressive and game changer!

  • May 07, 2024
  • Review verified by G2

What do you like best about the product?
Instana is really straight-forward regarding configuration: you just need to install the agent in a node level and it is done. The main point that made Instana our choice is that it was the only solution that fit to our product scale, considering that its price is based on how many nodes do you have in your cluster, and not in how many pods do you have. I am really satisfied with all the features it have delivered us and also with the improvement it has brought to our troubleshooting.
What do you dislike about the product?
The only thing is that you need to think in a annual scaling when considering to use Instana. The pricing is calculated in a annual basis, so you need to consider your cost forecast and architecture sizing in order to invest properly.
What problems is the product solving and how is that benefiting you?
CPU and Memory overflow and application calls tracing. By using it, we were able to make a better root cause analysis in some performance problems we had.


    Francesco S.

Excellent Application Performance Monitor tool easy to configure and use

  • February 28, 2024
  • Review verified by G2

What do you like best about the product?
Easy configuration, strong with cloud native applications, full stack visibility, excellent for Root Cause Analysis
What do you dislike about the product?
For the time beeing nothing there is no feature I dislike
What problems is the product solving and how is that benefiting you?
MOnitoring of SAP application and SAP HANA DB monitoring


    Erkan D.

Instana Experience

  • February 28, 2024
  • Review verified by G2

What do you like best about the product?
Enables proactive monitoring and rapid response to issues. Reduces downtime.
What do you dislike about the product?
It is not user-friendly. It takes time to fully learn the product's capabilities.
What problems is the product solving and how is that benefiting you?
Monitor services and detect and track interactions in applications using microservice architecture.