Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Data is the new gold and Nexthink provides plenty
What do you like best about the product?
Infinity does a great job of providing the data to you in terms of where to begin improving your digital experience. The data can be sliced however you see fit, allowing hyper customization of metrics. Accelerate and Customer Success teams are dedicated professionals who want you to get the most out of Nexthink. There is also a drive to have you join their community and ambassador programs where you can connect with other Nexthink customers.
What do you dislike about the product?
The documentation is lacking in certain areas and may not match up with what you are seeing in your environment. NQL has a steep learning curve for those without any other query language experience. Pricy add-ons for features that should be included with the suite.
What problems is the product solving and how is that benefiting you?
Provides a lens into how our baseline applications are performing.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
- Leave a Comment |
- Mark review as helpful
Powerful yet complicated product.
What do you like best about the product?
How granular the platform can be and how you are able to dive deep into issues that the platform is tracking.
What do you dislike about the product?
Unless you have advanced knowledge of NQL and or a heavy engineering background you will only utilize 10-20% of what the platform is capable of.
What problems is the product solving and how is that benefiting you?
NexThink helps us see issues that we are having at a very high level then dive down into what specific systems are our worst offenders.
Nexthink is a game changer
What do you like best about the product?
I really like the ability to integrate with Amplify as well as using campaigns. We've been able to remove applications, notify users that they need to reboot, their wi-fi strength is weak and various other things. We've been able to save a lot of time doing manual work.
What do you dislike about the product?
They are constantly improving which is a great thing. However, it sometimes is difficult to keep up with all the changes and updates.
What problems is the product solving and how is that benefiting you?
Communicating with campaigns has been beneficial. Often times we don't get the message across within emails and we are able to target specific users that need to get a particular message rather than emailing a large group. This allows us to target who we want and remove the noise from others.
Nexthink Infinity
What do you like best about the product?
Tons of data from the user/workstation perspective that you can leverage to make your environment run smoother.
What do you dislike about the product?
Sometimes the amount of data can be overwhelming if you don't know where to go with it. Training is a must to help you navigate.
What problems is the product solving and how is that benefiting you?
Monitoring and proactively remediating issues with our end user computing environment. It is also very usefult to leverage during M&A activities to get an idea of the state of the computing environment in the acquired company.
Easy to use platform with near real time, actionable data insights
What do you like best about the product?
Great connectivty to business tools and platforms like Teams, Azure and Service Now.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
What do you dislike about the product?
Specific query language only to this product vs using standard query language like SQL, makes progress slower in realsing value for advanced queries.
What problems is the product solving and how is that benefiting you?
Understanding the user pain points when using business tools regrdless of whether or not a ticket has been logged for an issue. This in turns allows us to more proactive for issues in our environment by eleminating the issue for everyone, not just those logging tickets.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Nexthink, a great tool for analytics and UX management
What do you like best about the product?
Nexthink is a great product for user experience management and analytics. The product support is awesome and it's very easy to use.
What do you dislike about the product?
Monthly relaeases could have been better with fruitful patches.
What problems is the product solving and how is that benefiting you?
Nexthink is trying every way in betterment of user experience monitoring and harnessing the power of Nexthink, administrators' capabilities are increasing solving critical problems related to the monitoring.
Continuous employee experience measurement with Nexthink
What do you like best about the product?
To drive continuous improvements, we need continuous measurement. With data captured every day, at the right time from the right people. Nexthink allows us to automate and send sentiment campaigns to colleagues based on real-time computing context, when people have their experiences. That's great!
What do you dislike about the product?
Nothing, really. It's really important to enable and encourage colleagues to engage, adopt and use Nexthink, to get true value out of it.
What problems is the product solving and how is that benefiting you?
We aim to provide colleagues with the best digital workplace experience. Therefore, we need to gather continous feedback. Nexthink helps us to capture experience data every day, at the right time – when people are having their experience and in context such that it relates to what a colleague uses.
Nexthink helps us identify and address inefficiencies in our endpoints.
What do you like best about the product?
We love the visibility Nexthink provides into our endpoints, applications, and user experience. This allows us to quickly identify and resolve issues. Real-time analytics, proactive monitoring, and alerting helps us take preemptive action to prevent disruptions. Actionable insights provide excellent starting points for reducing inefficiencies in the environment. The integration capability with ITSM solutions helps us bring Nexthink data and remediation actions right to our front-line support in ServiceNow.
What do you dislike about the product?
Learning NQL was a bit of a challenge, but now that I have good working knowledge of it, I understand its power in quickly accessing massive amounts of data.
What problems is the product solving and how is that benefiting you?
Nexthink is really helping us identify inefficiencies in our endpoint software offering. Management and Security tools do not always get along, and a lot of the conflicts are not visible to the naked eye. With Nexthink, we are able to quickly identify conflicts and address them. Nexthink is enabling us to build the most efficient computing experience out of the box we can offer as an Enterprise.
Nexthink delivers a paradigm shift to IT Service Delivery to a proactive environment
What do you like best about the product?
The move to the Infnity platform takes Nexthink from being a product that delivers multiple proactive functions for supporting end user computing environments to a system that puts resolutions at the finger tip of Service Desk technicians. If you use a virtual assistant or other chat bot you can put that same power at the finger tip of the end user. Add on workflow in Nexthink and you can now proactively identify situations using investigations, communicate out to end users before they report or identify an issue, give the end user choices on how to resolve the issue by selecting a remote action to run or having the system run a remote action and then notifying the end user it is done. Last Nexthink will even create a ticket in your ITSM system for tracking purposes.
You do not need to have any coding experience all though knowing a bit of Power Shell scripting doesn't hurt. It is very easy to maintain and to build upon what you have done previously. Inaddition to all the features I mentioned above there is so much more including application experieince, software metering, and much more.
We have been a client for over 4 years and their support and partnership to make our deployment a success is as good or better than any other product I have ever used. They truly act upon the idea that our success is their success.
We ue Nexthink everyday throughout IT for trpubleshoot, problem resolution, reporting. CMDB updates, Sw upgrades, License management, Surveys, and so much more.
You do not need to have any coding experience all though knowing a bit of Power Shell scripting doesn't hurt. It is very easy to maintain and to build upon what you have done previously. Inaddition to all the features I mentioned above there is so much more including application experieince, software metering, and much more.
We have been a client for over 4 years and their support and partnership to make our deployment a success is as good or better than any other product I have ever used. They truly act upon the idea that our success is their success.
We ue Nexthink everyday throughout IT for trpubleshoot, problem resolution, reporting. CMDB updates, Sw upgrades, License management, Surveys, and so much more.
What do you dislike about the product?
It is hard for me to identify anything I dislike about Nexthink. The advances they have made with the new Infinity cloud based platform have resolved all of my concerns.
What problems is the product solving and how is that benefiting you?
It is improving the service our front line technians are able to deliver
It is improving the accuracy of our IT Asset Management. This is critical for collecting machines back and making sure people get new computers when needed most.
Speeds up the rollout of required software updates. Engage function let's us easily get the users attention without sending another missed email and easily delivers reports on the stragglers who put off updates
Identifies system issues and enables the roll out of solutions to all systems with the same configuration in a matter of minutes
Proactive identification and automation decrease the number of tickets that need to be handled by a human
Software metering identifies users who have but are not using applications. This enables the easy removal of software with a quick communication out to the user that the license has been removed and can even offer a way for the person to get the app re-installed if it is still needed.
There is so much more but these are some of the key ways Nexthink is benefitting our technology environment.
It is improving the accuracy of our IT Asset Management. This is critical for collecting machines back and making sure people get new computers when needed most.
Speeds up the rollout of required software updates. Engage function let's us easily get the users attention without sending another missed email and easily delivers reports on the stragglers who put off updates
Identifies system issues and enables the roll out of solutions to all systems with the same configuration in a matter of minutes
Proactive identification and automation decrease the number of tickets that need to be handled by a human
Software metering identifies users who have but are not using applications. This enables the easy removal of software with a quick communication out to the user that the license has been removed and can even offer a way for the person to get the app re-installed if it is still needed.
There is so much more but these are some of the key ways Nexthink is benefitting our technology environment.
Feature-rich EUEM suite with possibilities & challenges
What do you like best about the product?
Powerful technical solutions for insights & remediation combined with user focussed communication abilities. Very responsive to feedback and customer input.
What do you dislike about the product?
Integration with other data/insights & end-point software vendors is difficult. Maturity of the platform (security features still underdeveloped). Fuzzy communication about product roadmap.
What problems is the product solving and how is that benefiting you?
Troubleshooting, performance monitoring, faster problem remediation, proactive problem prevention, change support, user feedback collection, major incident communication.
showing 1 - 10