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Very powerful but effective only if your organization is aligned
What do you like best about the product?
Powerful tool that provides a wealth of information on assets and user experience. Suggests areas for improvement to enhance the employee experience. Solution that helps us analyze the Cybersecurity compliance of theassets.
What do you dislike about the product?
Reports are complex to implement, requiring substantial investment time to exploit their potential
What problems is the product solving and how is that benefiting you?
Software metering
Individualized asset analysis,
Asset fleet management
Cybersecurity compliance check
Assistance for office support teams
User experience scoring
Individualized asset analysis,
Asset fleet management
Cybersecurity compliance check
Assistance for office support teams
User experience scoring
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Amazing tool for first class user experience
What do you like best about the product?
Nexthink provides great tools to enhance digital user experience. With it's dashboards, you can have a quick and clear view of main issues affecting experience and you can easily to a deep dive to troubleshoot further. With the right configuration, you can proactively avoid incidents and enhance the relationship users have with their IT department via campaigns and remote actions that they can either apply themselves or that can be part of an automized process.
The tool integrates seamlessly with most ITSM and ESM solutions and especially well with ServiceNow which allows us to quickly use it's data when handling incoming incidents. This ensures that it is regularly used and not just another tool in the toolbox.
Overall Nexthink is a key tool for us to deliver a user experience that even most large companies are unable to deliver.
The tool integrates seamlessly with most ITSM and ESM solutions and especially well with ServiceNow which allows us to quickly use it's data when handling incoming incidents. This ensures that it is regularly used and not just another tool in the toolbox.
Overall Nexthink is a key tool for us to deliver a user experience that even most large companies are unable to deliver.
What do you dislike about the product?
With the main product shifting from an on-prem solution to a hybrid solution while finally arriving to a full cloud solution, this has a small impact on the usability during the migration phase. For new customers going straight to cloud there shouldn't be an issue, but for existing customers there is some getting used to and slight feature changes.
What problems is the product solving and how is that benefiting you?
Nexthink allows us to quickly identify upcoming issues and effectively communicate with users via integrated campaigns. We've been able to revolutionize the employee onboarding cycle with the campaigns and remote actions.
Software and Compliance Management
What do you like best about the product?
Being able to create Scores according to rules and also performing actions from the Finder is really useful
What do you dislike about the product?
Limited number of entries and management of the categories.
What problems is the product solving and how is that benefiting you?
Compliance of Softwares (Software mandatory in the computers and also software not allowed)
nexthink good product but need to be more easy
What do you like best about the product?
data and remote actions and alerts and dex
What do you dislike about the product?
complexity need to more easy to use more user friendly
What problems is the product solving and how is that benefiting you?
nexthink give users feedback and alerts
Great Experience
What do you like best about the product?
This is powerful, a lot of helpful informations to improve IT experience of Users. Customer service is great
What do you dislike about the product?
Some elements from On-Prem version is not fully implemented yet. Entities segregation of for instance
What problems is the product solving and how is that benefiting you?
For now, Nexthink infinity is implementing for now and we gather informations only for the moment
Nexthink is very good tool that supervise in real time all the devices connected
What do you like best about the product?
the Act Module: remediation script
Alerts
Alerts
What do you dislike about the product?
removing devices in real time from the Finder.
What problems is the product solving and how is that benefiting you?
reducing the number of incidents by using the remote action in real time
Nexthink as a day to day tool
What do you like best about the product?
easy to adopt
adapted for multiple roles needs
relationship with the Nexthink team
tool is evolving every day
adapted for multiple roles needs
relationship with the Nexthink team
tool is evolving every day
What do you dislike about the product?
Nexthink is splitted over 2 different tool (the Finder and the Nexthink Experience)
What problems is the product solving and how is that benefiting you?
identifying users concerns and identify issues that are never raised to the Service Desk
Nexthink
What do you like best about the product?
Remote action, Flexibility to bring needed data, Monitoring workstations
What do you dislike about the product?
Nothink, all looks good for me and which all best for nexthink product
What problems is the product solving and how is that benefiting you?
Self haling and remote action and reportig
Great Overview of the digital employee experience and good insights on device performance
What do you like best about the product?
Remote actions, live dashboards ( still exploring), DEX
What do you dislike about the product?
Limitations ( # of alerts, RAs, ..etc) unable to modify the DEX values
What problems is the product solving and how is that benefiting you?
Self healing, taking immediate remote actions for time consuming steps, overview of device health and provide good insights on the network and sites
Nexthink Evaluation
What do you like best about the product?
I'm working as Problem Manager and what helps me the most is that I can find Problem causes in this tool
What do you dislike about the product?
The complexity sometimes. As my maintask is Problem Manager, I don't always have the time to dive into this application to check all the possibilities. Sometimes it's not easy to retreive the required info
What problems is the product solving and how is that benefiting you?
Exemples are:
- Detecting causes of Problems
- Follow up migrations from Crowdstrike to Defender by exemple
- Detecting causes of Problems
- Follow up migrations from Crowdstrike to Defender by exemple
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