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Easy to use service and a great partnership!
What do you like best about the product?
Nexthink took us from a traditional IT point of view to a more dynamic and functional point of view. From SLAs to XLAs, from cookie-cutter IT decisions to decisions that focus on up-leveling user experience, with the help of Nexthink, we make valuable data-driven decisions faster.
We love that we can see what's going on with devices through hard and soft data points!
We love that we can see what's going on with devices through hard and soft data points!
What do you dislike about the product?
The downside of using Nexthink is that it provides so many new areas to focus on within IT. The visibility alone is enough to make your head spin. So unless you point yourself in a direction, you could be overwhelmed with how much information you have.
What problems is the product solving and how is that benefiting you?
Nexthink is helping us solve visibility into the experience of applications, collaboration tools, and device performance. They also allow us to engage with employees without interrupting their workflow through low-key notifications and surveys. They are also helping us automate complex service desk workflows.
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Excellent monitoring tool
What do you like best about the product?
AI modules and self healing.
Campaigns and awareness.
Campaigns and awareness.
What do you dislike about the product?
agent while it should be agentless.
the concepts of engines.
the concepts of engines.
What problems is the product solving and how is that benefiting you?
device monitoring
user productivity
hardware refresh visibility
inventory
tracking
user productivity
hardware refresh visibility
inventory
tracking
Nexthink Review as an amazing product
What do you like best about the product?
Live Monitoring of IT Devices
Create Investigations, run reports, send alerts, do remote actions
Help in finding the device details
Create Investigations, run reports, send alerts, do remote actions
Help in finding the device details
What do you dislike about the product?
I ddint find anything negative.
Nexthink is helping us in every way
Nexthink is helping us in every way
What problems is the product solving and how is that benefiting you?
Nexthink is helping us to proactively look out for issues and helping to resolve them before affecting user.
Proactive Managment and Analyzing
What do you like best about the product?
Proactive Analysing and the ability to fix issues before it happens. as well as remote actions that can be used to not disturb the end user. also the campaigns where you can get the feedback of end users about anything. the implementation is easy. Support is always there. and the latest features of integrating with other services is much easier now.
What do you dislike about the product?
Only if there was a way to find all the devices without the agent installed in them. Also we cannot retrieve data from two different tables in NQL.
What problems is the product solving and how is that benefiting you?
- Keeping the employees' productivity as high as possible by eliminating device issues.
- Tracking the licenses in the organization to reduce the costs and monitor the usage of these licenses.
- Checking the devices' compliance and ensuring the machines are complied with.
- Tracking the licenses in the organization to reduce the costs and monitor the usage of these licenses.
- Checking the devices' compliance and ensuring the machines are complied with.
Nexthink - A world of actionable intel at your fingertips
What do you like best about the product?
Data, data and more data. All of it valuable in the correct context. Remote actions, remediations and targeted messaging, employee sentiment module.
What do you dislike about the product?
It's easy to open the system with a task or outcome in mind and get distracted by the wealth of data you discover en route. Not a fault as such. Stay focused!
What problems is the product solving and how is that benefiting you?
With the right investations nexthink is showing us issues we didn't know we had and giving us the ability to resolve problems before they're reported.
Systems Management 2.0
What do you like best about the product?
Campaign system and automatic remediation are very good
What do you dislike about the product?
Sometimes, some features don't work. The support team isn't always helpful
What problems is the product solving and how is that benefiting you?
The system allows us to identify problems on the machines
Greate IT management tool
What do you like best about the product?
The following are the likes:
- Nice and easy way to track everything from the IT perspective.
- Great tool for IT to manage the machines remotely.
_ amazingly helpful to the employees to get support from the IT team.
- Nice and easy way to track everything from the IT perspective.
- Great tool for IT to manage the machines remotely.
_ amazingly helpful to the employees to get support from the IT team.
What do you dislike about the product?
There's nothing such as dislike but a little suggestion to improve remote connectivity.
What problems is the product solving and how is that benefiting you?
Nice and easy way to track everything from the IT perspective. Great tool for IT to manage the machines remotely.amazingly helpful to the employees to get support from the IT team.
One of the best UX tool
What do you like best about the product?
stay ahead of problems, mass deployment fixes, empower end-users
What do you dislike about the product?
speed transitioning from one platform to another, bit firms absolutely need more time to get stuff trained.
What problems is the product solving and how is that benefiting you?
Major problems that impact UX, such MSFT O365 packet routing to decommissioned-servers
Incredible DEX Tool for Proactively Monitoring
What do you like best about the product?
The data that Nexthink gathers from devices/applications is tremendously helpful for L 0/1/2/3 teams. The application data is paramount to other tools that pull cloud data. The Nexthink support & customer success teams are all superb, friendly, & very professional when working with clients.
And last but not least, the Nexthink client is practically invisible on workstations. Resource usage is minimal & deployment is completely silent
And last but not least, the Nexthink client is practically invisible on workstations. Resource usage is minimal & deployment is completely silent
What do you dislike about the product?
The migration from the legacy version of Nexthink to cloud was a little rough, but they do have resources to help with this. Another is auditing tools for backend changes made.
Otherwise everything is great!
Otherwise everything is great!
What problems is the product solving and how is that benefiting you?
From end user workstation performance issues, to Microsoft Teams call quality issues, to SaaS cloud app performance issues & licensing monitoring. Nexthink is helping us tremendously. We user Nexthink for all of our Operations troubleshooting!
Amazing IT analytics platform
What do you like best about the product?
Nexthink offered us a great amount of IT analytics capabilities which helped our organization to enhance the end-user experiences and to learn about the most common problems user face and how to resolve them timely.
What do you dislike about the product?
I would say they lack some features in the customization, Nexthink may need to offer customization features to tailor the product to meet specific customer needs.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
What problems is the product solving and how is that benefiting you?
With the help of nexthink we manage infrastructure more effectively by providing real-time visibility into end-user experience across different devices and platforms.
It helps to promptly identify and resolve issues before they become problems.
It helps to promptly identify and resolve issues before they become problems.
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