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Very useful, versatile tool giving great DEX insight
What do you like best about the product?
Provides extremely useful insights into both user sentiment and device data, allows proactive remediation and can perform actions based on user input and has great customer support.
What do you dislike about the product?
Learning the query language (NQL) can be quite difficult, however there is a visual editor to assist with this.
What problems is the product solving and how is that benefiting you?
Identifying unhappy customers, out-of-date software patches, incorrect security/antivirus configuration, use of obsolete software (IE11), performing remote actions to resolve issues with apps, repairing SCCM issues.
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NexThink & Unified Communications
What do you like best about the product?
Nexthink is a leading Digital Experience Management platform that allows me to gain better insights into the user experience of Unified Communications. One of the things that I like best about Nexthink is its ability to provide real-time analytics and metrics on the performance of all digital assets across an organization's infrastructure. With Nexthink, I can easily monitor user engagement, system performance, and application health, which allows me to optimize my organization's digital environment to meet the needs of our employees.
In particular, I appreciate the detailed insights that Nexthink provides into Unified Communications. With the ability to track and analyze user experience across different UC platforms, Nexthink helps me identify and resolve issues quickly, ensuring a seamless user experience for all of our employees. Overall, I believe that Nexthink is an essential tool for any organization looking to improve the digital experience for its employees and maintain a competitive edge in the ever-evolving digital landscape.
In particular, I appreciate the detailed insights that Nexthink provides into Unified Communications. With the ability to track and analyze user experience across different UC platforms, Nexthink helps me identify and resolve issues quickly, ensuring a seamless user experience for all of our employees. Overall, I believe that Nexthink is an essential tool for any organization looking to improve the digital experience for its employees and maintain a competitive edge in the ever-evolving digital landscape.
What do you dislike about the product?
While Nexthink is a powerful tool for Digital Experience Management, there are a few potential downsides to consider.
Firstly, implementing Nexthink across an entire organization's infrastructure can be a complex and time-consuming process. It may require significant resources and expertise to configure the platform correctly and extract valuable insights.
Secondly, Nexthink relies on agents that need to be installed on end-user devices to collect data, which may raise concerns about privacy and data security. Organizations will need to ensure that they have the appropriate policies and procedures in place to protect user data and comply with relevant regulations.
Finally, the cost of implementing Nexthink may be a concern for some organizations, particularly smaller ones with limited budgets. While the platform offers significant value in terms of insights and analytics, the cost of implementation and ongoing maintenance may be a barrier for some organizations.
Firstly, implementing Nexthink across an entire organization's infrastructure can be a complex and time-consuming process. It may require significant resources and expertise to configure the platform correctly and extract valuable insights.
Secondly, Nexthink relies on agents that need to be installed on end-user devices to collect data, which may raise concerns about privacy and data security. Organizations will need to ensure that they have the appropriate policies and procedures in place to protect user data and comply with relevant regulations.
Finally, the cost of implementing Nexthink may be a concern for some organizations, particularly smaller ones with limited budgets. While the platform offers significant value in terms of insights and analytics, the cost of implementation and ongoing maintenance may be a barrier for some organizations.
What problems is the product solving and how is that benefiting you?
Nexthink helps to optimize Unified Communications environments by identifying areas for improvement. By monitoring user behavior and interactions with different UC platforms, Nexthink can help to identify opportunities to streamline workflows, reduce complexity, and improve user adoption. This can lead to more efficient and effective communication and collaboration within your organization.
Overall, Nexthink's solutions in the Unified Communications space can benefit you by improving the user experience, increasing productivity, reducing downtime, and ensuring compliance with security and regulatory requirements. By providing valuable insights and analytics, Nexthink enables you to optimize your digital environment to meet the needs of your employees and maintain a competitive edge in the digital landscape.
Overall, Nexthink's solutions in the Unified Communications space can benefit you by improving the user experience, increasing productivity, reducing downtime, and ensuring compliance with security and regulatory requirements. By providing valuable insights and analytics, Nexthink enables you to optimize your digital environment to meet the needs of your employees and maintain a competitive edge in the digital landscape.
Nexthink - Enabling Visibility into the Digital Employee Experience
What do you like best about the product?
The User Interface is fantastic; non-technical users can engage with the product meaningfully without feeling gate-kept by IT jargon. Likewise, the self-paced learning provided by Nexthink is excellent, it makes it easy to upskill in the product and learn about DEX industry trends. The people behind the product are equally outstanding, easy to work with, flexible, and genuinely want to help your organization develop its DEX strategy and reach related goals.
What do you dislike about the product?
The tool/product has numerous possible use cases. This means you are often the first to be attempting a specific approach. It can be daunting, and if your organization is risk-averse, it would be beneficial to leverage a solid set of use cases/success stories.
What problems is the product solving and how is that benefiting you?
Monitoring Digital Employee Experience, Optimizing IT Support Services, Automating Fixes to End User's Devices, Communication with End-Users,
Nexthink is best platform for Data collection
What do you like best about the product?
Nexthink is used for rich data collection for events like high resource consumption, application crashes, network responses. Its best thing is its incorporated with PowerShell. PowerShell script can be run manually or automated to store data in database. Nexthink has cool dashboard with soft and hard metrics. It also provides very smooth experience.
What do you dislike about the product?
Remote action code constraints can be challenge when heavy scripting required. Also customizations with pop up can be limited. On prem finder is somewhat slow which actually got resolved in new version. Some useful feature inly available to cloud customers.
What problems is the product solving and how is that benefiting you?
We use Nexthink to increase digital experience. Nexthink uses Nexthink collector agent to help collect data, platform helps us with storage and it also uses data to resolve issues at scale. We use it as end user monitoring software. There intelligent auto heal on sessions is awesome feature to use. We track common problems and resolve it. We also use DDEx dashboard and engage in campaig in campaigns.
Finest Digital Employee Experience
What do you like best about the product?
The user experience and support were great
What do you dislike about the product?
Need more documentation and ease the onboarding process
What problems is the product solving and how is that benefiting you?
It greatly helped during the WFH cases, where Digital Employee Experience was crucial and also helped in Employee Experience Management
Game-changer DEX User Experience platform- a complete disrupter!
What do you like best about the product?
The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users.
What do you dislike about the product?
Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands
What problems is the product solving and how is that benefiting you?
Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood.
powerful yet overwhelming
What do you like best about the product?
The low footprint of the Nexthink agent. It does not take up a lot of resources on the computers. Reporting is also excellent for troubleshooting.
What do you dislike about the product?
The fact that you need a dedicated team to manage the systems and a lot of remote actions need some modifications before running them.
What problems is the product solving and how is that benefiting you?
Issues with windows Onedrive, systems with disk space issues and connection issues with applications.
An useful Tool with promising features but need deep knowledge to use it
What do you like best about the product?
Lots of dashboards can be created to get insights into what is going on in the environment
What do you dislike about the product?
Some of the Remote Actions do not work as it is expected. We have to engage support most of the time
What problems is the product solving and how is that benefiting you?
1. Many of the Remote Actions do not work
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
Nexthink is helping in proactively monitoring the device and application performance issues.
What do you like best about the product?
Nexthink gives data in a fraction of seconds. Easy to configure the dashboards compared to other monitoring tools.
Nexthink remote actions help in resolving the issues efficiently.
Nexthink remote actions help in resolving the issues efficiently.
What do you dislike about the product?
Alerts and Manually configured Categories need to enable in each engine. There is a possibility to forget to allow the alerts if there are many engines in the environment.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
What problems is the product solving and how is that benefiting you?
User login issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
Recommendations to others considering the product:
Nexthink is a proactive monitoring tool. It enables the Service Desk and other technical teams to improve the end-user experience.
The best Automation tool for this generation
What do you like best about the product?
Automation and Campigns are the best part in nexthink which is easy to use and understand. We have ServiceNow integrated with nexthink. I have not used other tools but this one does the job.
What do you dislike about the product?
Limitations in Nexthink such as Services and Metrics and Dashboard customization. Make it more innovative and removing limitation is required for making it better.
What problems is the product solving and how is that benefiting you?
Disk space issues, restart issues, slowness of computers. yes as this saves lot of productive hours of customers. yes we are more productive. yes the dex score seems to have increased.
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