Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
A new experience with NexThink
What do you like best about the product?
The capability of NexThink to collect information from endpoints and displaying the same which anybody can understand, especially on the DEX Score and the pointers behind it. Also the reporting feature and campaigns are very useful to the technical as well as the management team.
What do you dislike about the product?
One point I have a concern is the requirement for downloading NexThink Finder and getting it installed. This will become a struggle, especially when working on Virtual Desktops.
What problems is the product solving and how is that benefiting you?
We have almost 20 points noted from the baselining and DEX score, with Slow boot time being the top on the list and usage of various IM (Teams and Skype ) . Actions are taken to resolve all the 20, along with customer approval and support.
- Leave a Comment |
- Mark review as helpful
Great in elevating End User Analytics , Automation and Experience !!
What do you like best about the product?
1. Provides true visibility into the end user experience
2. Enhancing enduser experience through Health card and automations
3. Intuitive, easy to use, great user interface and abundance of integration possibilities (with Bots, ITSM and Configuration manager consoles).
4. Availability of cloud variant.
2. Enhancing enduser experience through Health card and automations
3. Intuitive, easy to use, great user interface and abundance of integration possibilities (with Bots, ITSM and Configuration manager consoles).
4. Availability of cloud variant.
What do you dislike about the product?
Nothing as such.. the feature requests from customers are timely analysed and actioned in order to ensure any additional requirements are implemented soon.
What problems is the product solving and how is that benefiting you?
1. Enhanced End-User Experience
2. Improved Automation on End-user Environment
2. Improved Automation on End-user Environment
Recommendations to others considering the product:
Extremely great tool to enhance workplace experience and ease of use for analytics and automation.
Great Tech but long way to go!
What do you like best about the product?
The user friendly approach to visualize data is the part.
What do you dislike about the product?
Nothing to dislike about Nexthink but more enhancements are required in automation front i.e. ACT & Engage.
What problems is the product solving and how is that benefiting you?
We were able to detect/solve multiple issues for our customers
1) For one of the customer even after split tunelling for office application connection still went through oraganizations Proxy servers which lead to failing of connections. This was identified by nexthink.
2) Resolved 20% of SCCM issues with ACT for one of the customer
3) Created a script to force connect users to VPN to get the latest updates
and many more
1) For one of the customer even after split tunelling for office application connection still went through oraganizations Proxy servers which lead to failing of connections. This was identified by nexthink.
2) Resolved 20% of SCCM issues with ACT for one of the customer
3) Created a script to force connect users to VPN to get the latest updates
and many more
Recommendations to others considering the product:
Go for it explore the possibilities.
A matured tool that is a must for any organisation - have been using it for over 3 years now.
What do you like best about the product?
Its graphical representation of the data in the form of custom or generic dashboards giving a comprehensive insight - to drive any incident or problem to closure with all the required logs.
Proactively monitoring the device health and then with our appropriate analysis (including the real time check via Finder) definitely improves the user experience and also enhance the overall service that are being provided to the customer.
Moreover, the support teams from Nexthink have always been available & assisted if we face any technical issues etc. as & when required.
Proactively monitoring the device health and then with our appropriate analysis (including the real time check via Finder) definitely improves the user experience and also enhance the overall service that are being provided to the customer.
Moreover, the support teams from Nexthink have always been available & assisted if we face any technical issues etc. as & when required.
What do you dislike about the product?
I do not see any reasons to mark them down on any parameter as they are an intense competition when it comes striving with the similar tools available in the market.
What problems is the product solving and how is that benefiting you?
As I have already mentioned some key benefits above - I would here talk about few issues or areas that it has helped us with:
1. Device Refresh
2. Collaboration application (TEAMS, Outlook etc.)
3. Device Performance
4. DEX
5. Support for other LOB's
1. Device Refresh
2. Collaboration application (TEAMS, Outlook etc.)
3. Device Performance
4. DEX
5. Support for other LOB's
Excellent tool for Monitoring
What do you like best about the product?
Sense and Engage module capability truley helps in proactive incident management and measuring digital experience
What do you dislike about the product?
Very few remote actions are actually helping, a lot can be improved on network,SCCM and software installation.
What problems is the product solving and how is that benefiting you?
Helps in identifying issues which most of the users are affected, Hardware,Netowrk performance
True Live Experience Review as Service Provider
What do you like best about the product?
Being able to manage and resolve complicated issues in simple way. Easy to understand Root causes and easy to devlop and deploy solutions.
What do you dislike about the product?
Sometimes there is mismatch in data from other tools.
What problems is the product solving and how is that benefiting you?
Mainly what kind of tickets we facing from users and Memory/CPU usage, Performance issues being the common issue to resolve.
Nexthink Support is really great. If required all the internal teams get engaged to fix the issue.
What do you like best about the product?
Nexthink ACT is the best part where remote actions can be configured making life easier & increasing productivity
What do you dislike about the product?
For any specific feature update, an Idea needs to be raised & if more number of votes are there then only its taken into consideration.
What problems is the product solving and how is that benefiting you?
I am from implementation team
Great proactive tool which helps in enhancing performance
What do you like best about the product?
Nexthink takes IT support to the next level by providing proactive and also in-depth information of End-user machine performance, which provided valuable information to the support team.
What do you dislike about the product?
Portal login issues and slowness of the portal which creating dashboards.
What problems is the product solving and how is that benefiting you?
Proactive monitoring of business applications and system performance helps in enhancing business productivity.
Nexthink - Does the thinking
What do you like best about the product?
If you are after Proactive Incident management , great enterprise wide operational insights and finetuning the Roadmap for your end user devices, look no further. A Great tool and customer focus friendly people to support you along the journey.
What do you dislike about the product?
Nexthink ofer Auto heal best on your define condition and schedule, would have been awesome if it could selfheal as and when the issue happens.
The dashboard should be realtime instead of previous day.
The dashboard should be realtime instead of previous day.
What problems is the product solving and how is that benefiting you?
Our focus has been in proactive incident management and finding out underlying end user device related issues, so far this tool has given us plenty of insights, avoided incidents with autoheal nad expedited our patching and software deployment compliance rate.
Delivery Manager, managing and delivering Work place services to large customers
What do you like best about the product?
Proactive assistance in identifying issues and automated resolution.
What do you dislike about the product?
Dashboards to be improved with more customizable options
What problems is the product solving and how is that benefiting you?
Enhance End user experience by reducing device related issues
showing 171 - 180