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Feature-rich EUEM suite with possibilities & challenges
What do you like best about the product?
Powerful technical solutions for insights & remediation combined with user focussed communication abilities. Very responsive to feedback and customer input.
What do you dislike about the product?
Integration with other data/insights & end-point software vendors is difficult. Maturity of the platform (security features still underdeveloped). Fuzzy communication about product roadmap.
What problems is the product solving and how is that benefiting you?
Troubleshooting, performance monitoring, faster problem remediation, proactive problem prevention, change support, user feedback collection, major incident communication.
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All your EUC information in one place
What do you like best about the product?
Clear information on what is going on across the environment
Remote Actions
Very good engagement/support from the Vendor
Easy collector deployment/updates
Remote Actions
Very good engagement/support from the Vendor
Easy collector deployment/updates
What do you dislike about the product?
Session timeouts need more granularity
Lots to learn to make the software useful ( although good onboarding process from Nexthink)
Lots to learn to make the software useful ( although good onboarding process from Nexthink)
What problems is the product solving and how is that benefiting you?
We are pushing towards proactive monitoring, solving the issues before the end user is aware. This reduces the overall number of tickets.
DEX score means we can present easily understood numbers to management, showing trends and ssetting targets.
Lots of functions which we will be exploring over the coming months.
DEX score means we can present easily understood numbers to management, showing trends and ssetting targets.
Lots of functions which we will be exploring over the coming months.
Digital Experience: combining hard data with user sentiment
What do you like best about the product?
Nexthink is our main tooling when it comes to measure the Digital Experience of our colleagues. What stands out most is that Nexthink combines hard data about endpoint together with user sentiment. It helps us understand what is important for our user and how they experience the products that we provide.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
What do you dislike about the product?
You need quite some knowledge to really get the most out of all the data that Nexthink can provide you.
What problems is the product solving and how is that benefiting you?
The journey from reactive to proactive.
Easy to use DEX at a competitive price
What do you like best about the product?
Nexthink enabled us to significantly improve the services we provide to our clients, which resulted in increased productivity as well as overall client happiness with our services.
What do you dislike about the product?
Some on-prem features, such as Network View, are not yet available in the cloud platform.
What problems is the product solving and how is that benefiting you?
Increasing the quality of our services by being able to proactively support our clients and improve user satisfation and productivity.
Nexthink is a fantastic product
What do you like best about the product?
Nexthink provides us critical detailed data about our endpoints.
What do you dislike about the product?
NQL could be a little easier to use. It is used to create custom investigations
What problems is the product solving and how is that benefiting you?
We needed Nexthink to provide valuable data about end users machines once they were sent home during the pandemic. Nexthink allows us to see things like blue screens, crashes, ISP performance, wireless signal strength, among several other things like CPU usage, and disk queue length. Having a SaaS platform means we get features added almost every month.
Betting on Automation
What do you like best about the product?
Visibility of devices
Remote actions
Automating Retome actions
Remote actions
Automating Retome actions
What do you dislike about the product?
Unable to use inifinity on Win7
Cost of server licence
Cost of server licence
What problems is the product solving and how is that benefiting you?
Nexthink gives a view of our estate. We have used Nexthink to deploy apps to our estate and bypass SCCM.
Give the employees a voice!
What do you like best about the product?
Nexthink gives the employees a direct feedback loop to IT to help focus on improvements that matter
What do you dislike about the product?
In a hybrid environment (Infinity/V6) it can cause some complications
What problems is the product solving and how is that benefiting you?
Employees have never had a voice in the past and a direct view into how IT can help make improvements that matter. This is where it shines
Driving Truly Intentional End-user Experience
What do you like best about the product?
Nexthink allow support and operations teams to peer deep into the end-user estate like never before and see what is truly going on at the keyboard. This allow for making data driven support and operational decisions in moments and compresses the time it would normally take to get from incident to resolution. Very easy to deploy and implement, great customer service and support and integration to other enterprise platforms has pretty simple, we have hundreds of people using it daily!
What do you dislike about the product?
Not really a downside, but, unlocking "expert level" insights requires a person to learn the Nexthink NQL model and language. The platform is still incrediably useful if you don't learn it, I can attest to that personally. This will become much less of a neccessity in 2024 as the product moves to add new capabilities to the platform that make it easier for normal humans at all levels of the orgnaization to gather insights from the tool.
What problems is the product solving and how is that benefiting you?
Nexthink is helping to fill a critical gap for our compnay and our ability to drive highly intentional Technology Experinces through extremely deep and rich performance telemtry and insights that we have never had before. Almost like giving L1, L2 and Even L3 support technicians and engineers super powers!
Employee Experience insight
What do you like best about the product?
Detailed insight into EUC estate, great dashboards and training materials, easy to integrate with servicenow
What do you dislike about the product?
Nothing identiied as yet, the product has great potential in our estate
What problems is the product solving and how is that benefiting you?
It will allow us to auto-remediate and bring in proactive problem management
good product with good customer focus
What do you like best about the product?
With a very good and clear user interface, the product closes the blind spot in terms of the digital experience of the end user and the performance of the hardware and software in the company.
What do you dislike about the product?
If you could take that as a negative point... I would like to see the product developed even faster, although things are already making very good progress and this is being communicated very transparently (roadmap).
What problems is the product solving and how is that benefiting you?
Nexthink offers great insight into support and increases the time it takes to resolve problems. Furthermore, it enables us to offer a proactive IT service and thus significantly optimize the systems and constantly increase end-user satisfaction.
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