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Driving Truly Intentional End-user Experience
What do you like best about the product?
Nexthink allow support and operations teams to peer deep into the end-user estate like never before and see what is truly going on at the keyboard. This allow for making data driven support and operational decisions in moments and compresses the time it would normally take to get from incident to resolution. Very easy to deploy and implement, great customer service and support and integration to other enterprise platforms has pretty simple, we have hundreds of people using it daily!
What do you dislike about the product?
Not really a downside, but, unlocking "expert level" insights requires a person to learn the Nexthink NQL model and language. The platform is still incrediably useful if you don't learn it, I can attest to that personally. This will become much less of a neccessity in 2024 as the product moves to add new capabilities to the platform that make it easier for normal humans at all levels of the orgnaization to gather insights from the tool.
What problems is the product solving and how is that benefiting you?
Nexthink is helping to fill a critical gap for our compnay and our ability to drive highly intentional Technology Experinces through extremely deep and rich performance telemtry and insights that we have never had before. Almost like giving L1, L2 and Even L3 support technicians and engineers super powers!
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Employee Experience insight
What do you like best about the product?
Detailed insight into EUC estate, great dashboards and training materials, easy to integrate with servicenow
What do you dislike about the product?
Nothing identiied as yet, the product has great potential in our estate
What problems is the product solving and how is that benefiting you?
It will allow us to auto-remediate and bring in proactive problem management
good product with good customer focus
What do you like best about the product?
With a very good and clear user interface, the product closes the blind spot in terms of the digital experience of the end user and the performance of the hardware and software in the company.
What do you dislike about the product?
If you could take that as a negative point... I would like to see the product developed even faster, although things are already making very good progress and this is being communicated very transparently (roadmap).
What problems is the product solving and how is that benefiting you?
Nexthink offers great insight into support and increases the time it takes to resolve problems. Furthermore, it enables us to offer a proactive IT service and thus significantly optimize the systems and constantly increase end-user satisfaction.
Great product for identifying issues you didn't realise you had!
What do you like best about the product?
The support that Nexthink provide, right from the start, at getting Nexthink up and running and getting the most out of the product, is very good.
What do you dislike about the product?
It can be a bit overwhelming at first to know where to start, due to how much data it collects and can analyse.
What problems is the product solving and how is that benefiting you?
We're quite new in out implementation of Nexthink, but it's already highlighting areas of improvment, that we've been able to correct with a tangible difference to users experience.
Driving forward proactive IT in a reactive industry
What do you like best about the product?
Nexthink has revolutionized the way IT initiatives are taken proactively. By leveraging hard metrics and user sentiment, we can now make informed decisions before they turn into reactive problems. The Nexthink team has been instrumental in supporting us on this journey, helping us to embed the tools into our environment and configure them to get the best value. Every day, we learn something new about our estate based on the plethora of metrics it's able to report back. The user interface is easy to navigate, and with Nexthink's learning platform, we can empower our support teams to perform root cause analysis on incidents at the click of a button. This has enabled us to drive higher user satisfaction and create a benchmark for our environment's Digital Employee Experience. We're thrilled to see the progress we make every day.
What do you dislike about the product?
I can honestly say there is nothing I dislike about Nexthink. If I had to dig deep it would be having to learn NQL query language to help set up some investigations but with the new AI coming to help search with natural language even that won't be an issue.
What problems is the product solving and how is that benefiting you?
We aim to establish a benchmark for the experience our users receive and proactively identify any issues before our users encounter them. This approach also helps us direct our IT initiatives in a proactive manner, as opposed to being reactive and solely driven by problem tickets.
Nexthink Success
What do you like best about the product?
Being able to see what is going on in our environment without relying on our end users has been a life saver.
What do you dislike about the product?
Not knowing it existed before we got it!
What problems is the product solving and how is that benefiting you?
Alowing us to get a clear picture of our end user experience and cut through all the reports from our vendors.
Nexthink and our journey
What do you like best about the product?
The ability to find issues and create automation and self help to address those issues. The campaign aspect also allows direct employee engagment.
What do you dislike about the product?
The time frame of the data sampling being 15 min, ideally a shorter time frame on that sampling would be better. Flexibliy with branding/layout of campaigns.
What problems is the product solving and how is that benefiting you?
Data insights to our enviornment. Reducing call volume via self help automations.
A Stellar Review of Comprehensive Support and Strategic Collaboration
What do you like best about the product?
Account team, ease of use, features, integration
What do you dislike about the product?
Live Dashboards formatting, nothing else
What problems is the product solving and how is that benefiting you?
Enhance incident management automation and improve Digital Employee Experience.
Nexthink enables a more holistic view of your digital environment
What do you like best about the product?
Nexthink grants a view of the environment that other tools simply cannot. It views the experience from the perspective of the endpoint, granting the administrator insights into what issues are affecting the user base in their daily work. It also allows for better communication and interaction with the user base, allowing the team to focus in on what is important to the users, not just what IT perceives as being important.
What do you dislike about the product?
It can be difficult to sift through the enormous amounts of data that it presents and identify what issues are the most relevant and important to focus on. Additionally, if the corporate IT culture is not one of cooperation, it can be hard to ellicit change within the organization.
What problems is the product solving and how is that benefiting you?
Nexthink has enabled us to get a view into issues that were occuring in our environment that we had no visibility on prior. Issues that weren't be reported to our service desk, but were having a real world perceivable impact on our users. Issues with drivers crashing, performance, stability, conflicts between tools, etc. It also is extremely powerful at employee engagement, enabling us to communicate with users in a fashion that is both timely and visible, and cannot be filtered out like email.
Nexthink Product Experience
What do you like best about the product?
The visibility and agility of the product is a complete game changer for monitoring, digital and user experience, and even incident and problem/sev work.
What do you dislike about the product?
The data retention and NQL queries should be more robust. Would like to be able to run RAs more or less frequently than current constraints based on use case.
What problems is the product solving and how is that benefiting you?
Many problems.
Self healing and automation for common issues that the user never even knows are occurring.
Self service opportunies for less common situations -- now working to embed into a chatbot and KB system.
Monitoring and visiblity for major and critical services and apps.
Remediation of issues both sev and minor; both app and system; both network and security.
If you can powershell it, NXT can do it.
Self healing and automation for common issues that the user never even knows are occurring.
Self service opportunies for less common situations -- now working to embed into a chatbot and KB system.
Monitoring and visiblity for major and critical services and apps.
Remediation of issues both sev and minor; both app and system; both network and security.
If you can powershell it, NXT can do it.
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