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Best digital experience management tool
What do you like best about the product?
The team provides exceptional service and support. They are always available and respond quickly to our queries. They connect on regular basis to discuss the pain points and help our team in tackling them.
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
What do you dislike about the product?
There is no such downside, to better understand and analyze the data one has to learn NQL quering which is a custom query language used in Nexthink.
What problems is the product solving and how is that benefiting you?
I worked on Application Experience Module and below are the problems it helped us with:
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
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Nexthink - A complete solution to track your applications performance
What do you like best about the product?
Ease of use of Nexthink and detailed knowledge provided to make sure the implementation is smooth. It's easy to integrate and customer support is also helpful in customizing solutions as per your needs.
What do you dislike about the product?
The UI/UX can be further improved to provide more seamless experience and more visulization features can be added
What problems is the product solving and how is that benefiting you?
Nexthink is helping in capturing and analyzing employee experience for multiple applications.
Brilliant, conscientious and very supportive experience
What do you like best about the product?
The people... they understand immediately our challenges!
What do you dislike about the product?
I don't think there's anything I dislike!
What problems is the product solving and how is that benefiting you?
Demand reduction in the immeidate term.
Experience feedback!
Experience feedback!
Review as customer
What do you like best about the product?
Nexthink is powerfull and flexible which helps in certain uscases
What do you dislike about the product?
I havent experianced anything yet due to good experiance
What problems is the product solving and how is that benefiting you?
Metering, certain investigations which solves major problem I cant share in detail.
Potential of savings.
Potential of savings.
NexThink - An Innovative Monitoring tool rising to shape many future
What do you like best about the product?
The best things about NexThink tool are the user friendly interface, adaptivity to the latest technologies and features, realtime support from the product and cloud team, ease of deployment, configuration and usage, integration with different tools, etc.
What do you dislike about the product?
One backwardness of NexThink i could say is the errors seen in the web portal sometimes like " error loading data, contact your admnistrator" even though there is plenty of strong data connection.
What problems is the product solving and how is that benefiting you?
NexThink proactively helps to identify many issue related to hardware, softwares, applications, network, and many other issues and enhancements in the environment. As depicted by the name itself " Digital Experience Monitoring" tool, NexThink really helps to resolve the issues and improves user experience and productivity even before the end user is aware of. NexThink also helps to reduce the efforts of differents teams/towers by automating many tasks.
Nexthink Review
What do you like best about the product?
Ease of deployment
Intuitive investigations
Better decision making
Frequent iterative development
Intuitive investigations
Better decision making
Frequent iterative development
What do you dislike about the product?
Some integration issues with moveworks
Some basic features require additional licenses/cost
Some basic features require additional licenses/cost
What problems is the product solving and how is that benefiting you?
Allows us to view our employee DEX score at a glance
The future is here with Nexthink
What do you like best about the product?
Nexthink is a versatile tool making the everyday of a service desk agent easier. By helping the agents we are also saving a lot of time for the users, customers, to avoid asking questions we can check in the tool. Amplify is a fantastic addition to the company toolset. Knowing so much without asking anything is remarkable.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
What do you dislike about the product?
I cannot say anything that I dislike regarding Nexthink. There is however a huge need to monitor mobile devices as well. It would be great to have Nexthink installed on iPhones, iPads to monitor the "health" of these devices.
What problems is the product solving and how is that benefiting you?
Nexthink is currently working as:
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
Simple informative information
What do you like best about the product?
Simple to use interface
Good information on individual users \ devices
Good clear information on what is going on across the estate
Simple to use automation on clients - user initiated and automatic
Good information on individual users \ devices
Good clear information on what is going on across the estate
Simple to use automation on clients - user initiated and automatic
What do you dislike about the product?
Finder was quite resource intensive and could be slow to use - the move to the web interface has been good and improved this
What problems is the product solving and how is that benefiting you?
Managing client devices in a hybrid working model - lots more moving parts. Nexthink has helped by collating the information the support teams need to proactively \ reactively manage the estate
Nexthink infinity automation
What do you like best about the product?
Nexthink is a orchestration tool , which will very usefull for larger infrastructure, very good analytics, very good automation inbuilt scripts.
we can monitor the endpoints very well and acurate. very good Ui of tool.
very good documention for tool .
we can monitor the endpoints very well and acurate. very good Ui of tool.
very good documention for tool .
What do you dislike about the product?
nothing much, need more improvent on Api's. present Api's also good
What problems is the product solving and how is that benefiting you?
it is very usefull for complinece, to increse security in our infrastcture. very good recoumendations for improvement of our endpoints. very good in built solutions.
Best Digital Experience Solution in Industry
What do you like best about the product?
Very helpful software in driving daily operations and running invenstgations when required. Easy of use for begnineers also.
What do you dislike about the product?
Failure in large size software deployments especially in low bandwidth environment.
What problems is the product solving and how is that benefiting you?
Whenever new issues arises in environment we can easily investigate, identify and start working on resolving the issue. Along with daily operations and alerts.
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