Braze, Inc.
BrazeReviews from AWS customer
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A good tool to follow-up the growth of your company
What do you like best about the product?
The canvas allows a huge freedome, especially the new canvas flow. (More clear and simple to use) The plateform has many liquid and personnalization possibilites.
What do you dislike about the product?
I think that is paintful to have only the user search one by one and not to be able to have an overview of the users.
Some technicals intergation are complicated for our data team. We have a complex business model (not selling product but services) and somethimes Braze is not fitting with our needs.
Some technicals intergation are complicated for our data team. We have a complex business model (not selling product but services) and somethimes Braze is not fitting with our needs.
What problems is the product solving and how is that benefiting you?
We have a huge data base with different users profile (we are a marketplace platform : customers & tradespeople) so Braze allows to send emails to those targets with a better strategy.
Braze is my go-to solution
What do you like best about the product?
Great community. Incredible support. Constantly adding functionality. Allows me to use one tool instead of stacking a ton of separate ones.
What do you dislike about the product?
There's a learning curve, but that just goes with any powerful tool.
What problems is the product solving and how is that benefiting you?
Helps us message (and personalize messaging) to members through email, SMS, push, & in app messages.
I've used Braze in two different positions and believe it's a great CRM tool!
What do you like best about the product?
I like the multichannel messaging and reporting capabilities. Everything from drag and drop templates and IAM messaging is also very useful!
What do you dislike about the product?
No zooming in on the canvases, sadly. I also want better reports!
What problems is the product solving and how is that benefiting you?
Any messaging to segments is better than other CRM tools i've used like Emarsys and Mailchimp
Braze is great
What do you like best about the product?
Extremely powerful CRM tool with multi channel support
What do you dislike about the product?
Can be hard to learn to use, steep learning curve.
What problems is the product solving and how is that benefiting you?
Omni channel customer engagement.
User friendly, easy to use
What do you like best about the product?
Live previews of campaigns as you build them
What do you dislike about the product?
The new Canva Digest page UX could be improved - easier to find your campaigns, removing the Status: Active default
What problems is the product solving and how is that benefiting you?
Uplift - easy to implement solutions and train new people on it
Fantastic ESP - close to perfect, from the features to the customer service
What do you like best about the product?
The customer support is fantastic – really responsive and knowledgeable team. The features are great and the UI is intuitive.
What do you dislike about the product?
Link tracking on every single link by default would be handy.
What problems is the product solving and how is that benefiting you?
Braze helps us send personalised emails at scale – meaning we can effectively communicate with our user base.
Great Marketing Automation Platform
What do you like best about the product?
Ability to execute omni-channel campaigns at the click of a button
What do you dislike about the product?
Troubleshooting and debugging dynamic content gets very complicated
What problems is the product solving and how is that benefiting you?
Reduces the cost of our CRM program and increases ROI
Extremely helpful and easy to navigate
What do you like best about the product?
I like the intelligent timing aspect of Braze. That's very helpful and important to ensure we reach all of our customers at the best time for them.
What do you dislike about the product?
Having to update the segments each month manually.
What problems is the product solving and how is that benefiting you?
It not only sends out our emails but also collects important information for us. It also lets us know how effective we are and what we can improve.
Braze is excellent!
What do you like best about the product?
The dashboard feature and the customer service!
What do you dislike about the product?
none! my experience with Braze has been great so far!
What problems is the product solving and how is that benefiting you?
Braze helps with revolutionize the CRM tool to be much more advanced!
Powerful and easy to use
What do you like best about the product?
Braze makes creating emails/app push notifications and sending them out easy and straigtforward. You can design your email using drag and drop without much background knowledge of html coding.
What do you dislike about the product?
Sometimes there's a delay in the image-uploading process when creating an email. You also need to hit "insert" after uploading the image, which I forgot a couple of times as I assumed uploading means replacing/adding.
What problems is the product solving and how is that benefiting you?
Braze helps me create emails and push notifications with ease. The UI is simple and user-friendly; you immediately see what you put in. It saves me time learning HTML coding and I don't need to worry about messing up with the codes.
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