Braze, Inc.
BrazeReviews from AWS customer
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Super Software
What do you like best about the product?
It's an easy to navigate software once you get the hang of things.
What do you dislike about the product?
It takes a few steps to log into account and it just shows the email subjects and not the full message.
What problems is the product solving and how is that benefiting you?
Provides coupon codes for customer accounts, shares when customers are receiving emails, etc.
Pretty solid platform but docs could use more clarity
What do you like best about the product?
I like how easy it is to plug it into our stack and send messages—even when you’re brand new to it, the UI’s simple enough to pick up quickly.
What do you dislike about the product?
Sometimes the docs don’t have enough examples, so I get stuck figuring out edge-cases. And tickets to support can take a while before you hear back.
What problems is the product solving and how is that benefiting you?
Braze helps us automate notifications to drivers about promos, important updates and policy changes. Saves us loads of time so we don’t have to do everything manually, and we’ve had fewer missed messages and better engagement overall.
Incredible Customer Engagement Platform
What do you like best about the product?
Braze makes it easy to crate multi-channel campaigns and journeys targeting users along their entire lifecycle journey.
What do you dislike about the product?
Braze (for good reason) requires multiple resources as far as team members and budget to be utilized properly and impactful.
What problems is the product solving and how is that benefiting you?
Being able to message the right user at the right time with the right content.
Braze Review June
What do you like best about the product?
I love the easy functions! Super smooth to navigate and find the information needed.
What do you dislike about the product?
I dislike the colors (not a fan of purple!)
What problems is the product solving and how is that benefiting you?
Benefiting to see what email and text marketing customer are getting. Easy to reference back to promo codes and dates.
The most helpful application!
What do you like best about the product?
I love how clean the interface for Braze is. It is to the point and I can easily find what i'm looking for!
What do you dislike about the product?
I sometimes wish it would load a bit faster but other than that I have no issues!
What problems is the product solving and how is that benefiting you?
I love how Braze helps me locate all e-mails that have been sent out to all users.
Information I need for my role is easy to spot!
What do you like best about the product?
I find it very user friendly! I need to be quick when I check into details of an email so I love being able to pull it up and find just what I need.
What do you dislike about the product?
While I have learned how to use the platform, there is a lot going on that I don't utilize for my role that is a bit confusing
What problems is the product solving and how is that benefiting you?
I use braze to help customers locate important info to give them the best user experience and confirm they are receiving all messages from us!
Easy to navigate for the most part and locate information you are needing from a customers account
What do you like best about the product?
Information is easily accessible once on a customers account.
What do you dislike about the product?
Wish you could click into messages that have been sent to customer. Would help better confirm if emails were or weren't received.
What problems is the product solving and how is that benefiting you?
Braze has all the information regarding a customers account such as discount codes they have been sent or if their app is up to date.
Plug and Play Omni-channel platform for Marketers
What do you like best about the product?
Braze just gets it. It’s super easy to use and implement, brings all your channels together, and lets you build smart, personalised campaigns without the tech headache. Perfect for busy teams who want to move fast and make real connections. There are tons of resources and also love the community feature.
What do you dislike about the product?
There’s definitely a learning curve with Braze, and you’ll need to go through a ton of resources and documentation but honestly, that feels like part of the deal. The good news is, there’s plenty of suppot to guide you, and once you get the hang of it, it’s totally worth it!
What problems is the product solving and how is that benefiting you?
Braze takes the stress out of juggling different tools by letting us manage all our customer messaging in one place. It helps us send the right message at the right time, without having to do everything manually. It’s made our campaigns feel more personal and a lot easier to run.
love using braze
What do you like best about the product?
i like how easy it is to search for customer information for my job
What do you dislike about the product?
it's hard to see what messages have been sent out to customers if you are needing to search for a specific one
What problems is the product solving and how is that benefiting you?
we use braze to send out notifications to our subscribers
Braze is all the Craze
What do you like best about the product?
Braze is a very user friendly Customer Engagement Platform!
What do you dislike about the product?
Sometimes the engagement customers receive is a little much, however, Braze makes it easy to limit this.
What problems is the product solving and how is that benefiting you?
Helps me receive all the useful information I need.
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