Braze, Inc.
BrazeReviews from AWS customer
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Love Everything About It
What do you like best about the product?
over the complimentary food. and the meeting
What do you dislike about the product?
actually,everything is almost perfect.no
What problems is the product solving and how is that benefiting you?
how me find the most perfect easy?
User-Friendly Platform with Promising AI That Needs More Trust
What do you like best about the product?
It’s very user-friendly for customers new to the platform
What do you dislike about the product?
The AI tools are great but it’s hard to ‘trust’ they are accurate.
What problems is the product solving and how is that benefiting you?
It helps drive new users to our platform, which in turn drives ad revenue to the business.
Love the Interface—Clean and Intuitive
What do you like best about the product?
Interface is easy to use and intuitive. Like BrazeAI Operator feature.
What do you dislike about the product?
Cannot select multiple nodes in a canvas.
What problems is the product solving and how is that benefiting you?
Creating personalised, tailored journeys.
Intuitive, Advanced, and Easy to Use—Great Features at the Forefront of AI
What do you like best about the product?
Intuitive and advanced.
Super easy to use.
Great Features and at the forefront of AI advancements
fast response when support required
Super easy to use.
Great Features and at the forefront of AI advancements
fast response when support required
What do you dislike about the product?
Liquid AI tool hasn't worked too well for us yet
Cannot copy messages between canvases and variants
Campaigns can be limited over canvases
Link alias
Cannot copy messages between canvases and variants
Campaigns can be limited over canvases
Link alias
What problems is the product solving and how is that benefiting you?
AI and improving efficiencies
Fast-Paced Innovation with AI in a User-Friendly Platform
What do you like best about the product?
fast paced with new features, especially AI, smart channel and timing mixes, very easy to use platform, user friendly
What do you dislike about the product?
hard to get to the bottom of tech issues without involvement from our tech teams (understandably not always avoidable but often stuck in feedback loops for tickets)
What problems is the product solving and how is that benefiting you?
personalisation at scale for a large number of customers, ease of use and duplication
Seamless Ticketing Integration with Powerful Real-Time Segmentation
What do you like best about the product?
Direct integration with our ticketing provider to help collate real time data. Detailed segmentation and canvas follows.
What do you dislike about the product?
I would like a calendar view of previous campaigns
What problems is the product solving and how is that benefiting you?
Direct data syncs to Meta/TikTok for ads
Automatic data uploads through ticket platform integration
Canvas flows to take our ticket holders on a journey since booking
Automatic data uploads through ticket platform integration
Canvas flows to take our ticket holders on a journey since booking
Intuitive Platform with Cutting-Edge Innovation and Constant New Features
What do you like best about the product?
The platform is very intuitive and there's always new features coming out. Braze are very ahead of the curve when it comes to innovation
What do you dislike about the product?
Because there's a lot of different features it can be quite overwhelming to know where to begin
What problems is the product solving and how is that benefiting you?
Braze enables us to send highly targeted communications, helping ensure we deliver the right message to the right customer at the right time.
Intuitive Platform with a Robust Roadmap and Regular Feature Rollouts
What do you like best about the product?
The platform is intuitive enough for new users to quickly understand and start using. Braze’s product roadmap feels robust, and new features are rolled out regularly.
What do you dislike about the product?
The amount of flexibility can end up adding unnecessary complexity. Also, because the tools are updated so frequently, it’s hard to keep up with the changes.
What problems is the product solving and how is that benefiting you?
There are conflicting priorities across regional marketing teams, with campaigns running at the same time for very different types of items.
User-Friendly for First-Time Users, with Helpful Customer Service
What do you like best about the product?
I like how user friendly it is. It is great for first time users and the customer service is always there to help.
What do you dislike about the product?
featuress within canvases and campaigns could be useful to have some hints
What problems is the product solving and how is that benefiting you?
Braze is solving the problem with relapsing customers. It’s amazing how we can find them, and re-enhance back
Easy Navigation Across Multiple CRM Products
What do you like best about the product?
Easy to navigate multiple CRM products in the site
What do you dislike about the product?
Hard for CRM professionals to manage APIs
What problems is the product solving and how is that benefiting you?
I don't currently use Braze but I have in the past, it's been great at helping us manage contact properties and events
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