Jira Service Management
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Efficient tool for streamlining support and collaboration
What do you like best about the product?
What I like most about Jira Service Management is how easy it makes it for me to track and manage different tasks and requests in one place. I find the real‑time updates and clear dashboards really helpful, and I like that it integrates well with other tools I use. It helps keep everything organized and makes collaboration smoother.
What do you dislike about the product?
Sometimes it can feel a bit complex at first, especially with so many settings and options. It takes some time to get fully comfortable using all the features.
What problems is the product solving and how is that benefiting you?
It helps me keep track of different requests, issues, and tasks all in one place. It makes it easier to prioritize what’s most important, collaborate with team members, and follow the progress until everything is resolved. This saves me time, reduces confusion, and helps ensure nothing gets missed which really improves the overall workflow and team productivity.
My Experience with Jira Service Management
What do you like best about the product?
Hands down, one of the things I appreciate the most about Jira Service Management is how easy it is to use. Even for someone not terribly technosavvy, the layout is easy to use and feels intuitive. It was easy to set up, too. The implementation was effortless, which was a relief. I also appreciate the fact that it provides a reasonable blend of features without being too much. Integration with other tools that i use, for example: Confluence and Slack..enhances our workflow. On top of that Jira customer support has always been responsive and provided me with the help i needed. I now use it almost every day because it is dependable and makes the handling of requests and incidents much simpler.
What do you dislike about the product?
One issue I have with Jira Service Management is that which we may term as complicated, at least for the new users. We put in a lot of effort in setting up advanced workflows or automations. Also the interface although functional is at times a bit of a mess and could do with some work to improve navigation and the over all feel of the product.
What problems is the product solving and how is that benefiting you?
Jira Service Management enables us to manage IT support and service request management from a single platform to track, prioritize, and resolve issues. It is now easier to track how long it takes to respond to requests, order fulfillment, cross-team collaboration, and insight into ticket statuses. With automation, integration with Slack, Confluence, and other platforms, processes become easier and faster. This automation has improved productivity, reduced support team and end users’ wait times, and improved service experiences.
I like the overall experience
What do you like best about the product?
What I like best about Jira Service Management is how it bridges the gap between IT operations and business teams. It enables better visibility, accountability, and collaboration—making service requests and incident responses more structured without slowing down the pace of work.
What do you dislike about the product?
One thing I dislike about Jira Service Management is that its interface can feel overwhelming for new users. With so many configurations and options, it sometimes adds complexity to simple tasks, requiring extra time to set up workflows or permissions properly.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps streamline request handling, incident management, and change control—all in one platform. It benefits me by centralizing communication, improving response times, and aligning IT and business teams. The transparency and automation reduce manual follow-ups and ensure tasks don’t fall through the cracks, ultimately enhancing overall productivity and accountability.
Jira allows you to log, track, assign, and resolve issues in a structured way.
What do you like best about the product?
1.You can define workflows that reflect your team’s processes
2. Supports ITIL processes like incident, problem, and change management.
3. Integrates with tools like Confluence, Bitbucket, GitHub, Slack, Jenkins, and more.
4. Dashboards, charts, and filters help track progress and identify bottlenecks.
Stakeholders can easily monitor ticket status and team performance.
2. Supports ITIL processes like incident, problem, and change management.
3. Integrates with tools like Confluence, Bitbucket, GitHub, Slack, Jenkins, and more.
4. Dashboards, charts, and filters help track progress and identify bottlenecks.
Stakeholders can easily monitor ticket status and team performance.
What do you dislike about the product?
Searching and loading dashboards can take time in big projects.
What problems is the product solving and how is that benefiting you?
SLA , SLI & SLO Management, Jira is useful because it centralizes issue tracking, improves visibility, supports workflow automation, and enhances team collaboration and accountability.
Jira Best as a Management Tool
What do you like best about the product?
Floating moving the widgets customised as a project requirements best in tracking and organising the sprint.
What do you dislike about the product?
If we get a extra benefits like editing image and documents while uploading to the stories
What problems is the product solving and how is that benefiting you?
Over the project, sprint and managing the stories after that lodging the alert of the stories and closing it over the time. Customisation is changing as per requirement
very helpful tool in day to day life of office
What do you like best about the product?
What I like best about Jira Service Management is how it brings everything together in one place ticketing, incident resolution, change management all tightly integrated with tools like Slack and Confluence. The flexibility to customize workflows and the powerful automation features save a lot of time and make everyday IT support work much smoother. Having a built-in knowledge base is also great, as it helps users quickly find answers themselves, cutting down on repetitive requests and making the whole support process a lot more efficient. If your team already uses other Atlassian tools, the seamless integration is a massive bonus, making collaboration effortless.
What do you dislike about the product?
What I dislike about Jira Service Management is that it has a pretty steep learning curve, especially when you’re getting started or trying to set up more complex workflows.
What problems is the product solving and how is that benefiting you?
A significant reduction in time spent on manual, routine work. Better clarity and tracking of every issue or change, making both work prioritization and reporting more straightforward. Integrations with tools like Confluence and Slack make cross-team collaboration seamless, so communication is smooth and updates are shared instantly.
Jira Service Management Review
What do you like best about the product?
It integrates well with other Atlassian tools, offers powerful automation, and makes it easy to manage requests and SLAs efficiently.
What do you dislike about the product?
It can be complex to set up and configure, especially for new users, and some features require a steep learning curve.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us centralize and track IT support requests, ensuring faster resolution and better accountability. With automation and SLA tracking, it reduces manual work, improves response times, and enhances team productivity.
Comprehensive and Customizable ITSM Tool for Seamless Team Collaboration
What do you like best about the product?
Seamless collaboration between IT teams and development teams.
Incidents and service requests can be directly linked to software issues and tracked end-to-end.
Incidents and service requests can be directly linked to software issues and tracked end-to-end.
What do you dislike about the product?
The interface and configurations can be overwhelming for new users.
Requires time and training to understand workflows, permissions, and automation.
Requires time and training to understand workflows, permissions, and automation.
What problems is the product solving and how is that benefiting you?
Problem: Teams used to manage support requests through emails, spreadsheets, or disconnected systems, leading to missed SLAs and poor tracking.
Benefit:
Jira Service Management centralizes all service requests, incidents, and changes in one place—ensuring clear visibility, better prioritization, and faster resolution.
Benefit:
Jira Service Management centralizes all service requests, incidents, and changes in one place—ensuring clear visibility, better prioritization, and faster resolution.
I used in some automation task and managing project. It worked really well
What do you like best about the product?
The interface and the work flow. It is easy solution to get your work in faster way
What do you dislike about the product?
I have not found any drawbacks yet. I think they can introduce some suggestion button while user work on any project to enhance the workflow, which jira finds better after checking the workflow of the project.
What problems is the product solving and how is that benefiting you?
I was working on Automated training project plan where I need to connect jira with confluence.
Great Application - Lots of features
What do you like best about the product?
The JSM is quite sorted and easy to understand. Initially, the things might seem complicated but with use, you can easily access stuff. The application has good dashboard but I used it most for Project/task management and coordinating tasks with the Product and tech teams.
Overall it's a great app to be used
Overall it's a great app to be used
What do you dislike about the product?
Nothing as of now. My experience was good
What problems is the product solving and how is that benefiting you?
The documentation and coordination of various communications across different teams and giving clarity of the progress. And the data can be used to identify and rectify pain points in implementation of tasks
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