Jira Service Management
AtlassianExternal reviews
933 reviews
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JIRA review
What do you like best about the product?
Very good product. Easy to use and move all the bugs to various stages.
What do you dislike about the product?
Should be more user friendly. Should make the interface more user friendly.
What problems is the product solving and how is that benefiting you?
Finding/Solving issues while testing.
Not the best but suits well
What do you like best about the product?
Out-of-the-box support with JIRA and Confluence
What do you dislike about the product?
Ugly, unpleasant UI/UX and poor Korean localization
What problems is the product solving and how is that benefiting you?
It helped a lot because we get tons of customer requests.
JIRA Support Desk makes things a lot easier by knowledgebase and ticket system connected flawlessly with JIRA.
JIRA Support Desk makes things a lot easier by knowledgebase and ticket system connected flawlessly with JIRA.
Good tool, hard to learn
What do you like best about the product?
It helps to keep all of the code changes organized by iasue. Searching for these changes can be very dynamic.
What do you dislike about the product?
Searches are difficult to use, as there is a whole new set of commands that can be used, and the manual to learn search is lengthy.
What problems is the product solving and how is that benefiting you?
It helps to provide a way for all of the code changes to be committed and stored without fear of accidentally overwriting previously committed changes.
JIRA is a good change management tool
What do you like best about the product?
JIRA is a good change management tool, Easy to Assign Tasks. holds whole history of ticket.
Reports are very useful
Reports are very useful
What do you dislike about the product?
Integration of other systems with JIRA is little tough. if any other ticketing system is used for version control to integrate bothis a tough task
What problems is the product solving and how is that benefiting you?
We do our ticketing and bug tracking in JIRA
Recommendations to others considering the product:
NA
Useful tool for client issues
What do you like best about the product?
I like that it's free to add customers and easy to integrate email processing
What do you dislike about the product?
on-prem to cloud migration is immensely painful.
What problems is the product solving and how is that benefiting you?
We are able to interact with customers and track our time and compare it to SLA requirements. Gained detailed reporting and the ability to report trends of issues.
The Best, but very complicated
What do you like best about the product?
It allows a clear subdivision of tasks and allows it to trace optimally the progress.
What do you dislike about the product?
The portal is very complicated to configure, it takes at least a couple of weeks to find the right workflow configuration to apply.
What problems is the product solving and how is that benefiting you?
Time tracking, Clear task management
JIRA helps me stay on track
What do you like best about the product?
As someone who loves making lists, I love the layout and organization of this bulletin board-esque task manager. I like that I can set my to do items in various stages, whether thats in progress or in review. This is especially helpful for me because I am on a team that requires feedback.
What do you dislike about the product?
Sometimes, I am confused about the ways in which to tag people in comments. It's not super intuitive to figure out how to do that. I also dislike that a card doesn't directly tell you it's part of a larger story until you move it to done.
What problems is the product solving and how is that benefiting you?
We are solving problems with communication. Simply moving a task to done avoids all the back and forth of an email. It's also beneficial in helping assign tasks and keeping everyone accountable.
Widely used Bug Tracking tool
What do you like best about the product?
I used Jira for bug tracking and project management (Scrum) at every software development job.
What do you dislike about the product?
Not much specific. May be reducing some of its licensing fees.
What problems is the product solving and how is that benefiting you?
Bug Tracking, Scrum - agile methodology, project management
Recommendations to others considering the product:
It is widely used and accepted software.
JIRA works for us
What do you like best about the product?
Highly customizable, great reporting and dashboard capabilities, easy to use for release management and backlog grooming.
What do you dislike about the product?
Latest version removed Excel support. Boo!
Also dont like the bulk licensing methodology. Makes it difficult to scale appropriately
Also dont like the bulk licensing methodology. Makes it difficult to scale appropriately
What problems is the product solving and how is that benefiting you?
It helps us with organization and collaboration immensely.
Recommendations to others considering the product:
Could be cost prohibitive for a mid-size company
Using JIRA For Production Support/Enhancements for SAP
What do you like best about the product?
The ability to centralize issues, track them, and provide an audit trail of comments/statuses, etc. It also helps that you can include attachments that can always be referenced at a later date, if the creator left the company, for example.
What do you dislike about the product?
It is not always easy to search for issues (the filters are not that helpful). Additionally, some end users have complained that it is not user-friendly and requires too many fields in order to create a ticket.
What problems is the product solving and how is that benefiting you?
We're using it to track and monitor issues/new requests with SAP. The benefits we've realized include increased visibility into user issues, accountability for those resolving the issues through assigning tickets and due dates, and in turn, more timely resolution/delivery.
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