Basically, I am creating JIRA tickets, querying JIRA tickets, updating JIRA tickets, creating views for all the JIRA data.
Jira Service Management
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945 reviews
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Best to use as it performs proper flow to a ticket , where to assign, whom to assign, etc.
What do you like best about the product?
sidebars, functions,easy project handling, creating ticket.
What do you dislike about the product?
Nothing yet. hope it feels better till i work on it.
What problems is the product solving and how is that benefiting you?
We use JIRA to track the service tickets that we are recieving from client.
Jira is great but the ticketing sub-options are not so convenient to find and use .
What do you like best about the product?
Is a great ticketing options with the most number of fields where I can populate the minutest of the details of the ticket .
What do you dislike about the product?
Navigating through the Jira tool can be a challenge as there are so many fields and at times I struggle to get on to the view I saw a few days ago in a ticket to check out few details .
What problems is the product solving and how is that benefiting you?
It serves as a great tool for change management as there are separate fields for time slot, and to populate the purpose , back up plan , failover plan , etc ,where it very easy for the change approver to understand the ticket in one view preventing back and forth email comms .
Tracking and maintaining end to end flow is best part
What do you like best about the product?
It has considered all the fields needed to track and keep updating anything about a task which helps nothing left to track on excel sheet or elsewhere. It's timely UI / UX changes to adapt to human behavior is good.
What do you dislike about the product?
There is no option on a project to multi select tasks and change there status. Have to do one by one. Similar there should be a AI chatbot where we can type "move all tasks in in progress to done status" And it should do this
What problems is the product solving and how is that benefiting you?
Mainly creating backlogs and converting selected tickets to a sprint is best part.
"Solid tool for tracking work and progress
What do you like best about the product?
The intuitive ticketing system and seamless integration with other Atlassian tools make it easy to manage requests and track progress across teams. It’s flexible, scalable, and helps keep everything organize
What do you dislike about the product?
Sometimes the interface can feel a bit cluttered, especially for new users. It takes a little time to get used to where everything is and how to set things up efficiently.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us manage and track incoming support requests in one place. It makes it easier to assign tickets, set priorities, and follow up with users efficiently. Having a clear view of SLAs and workflows has improved our response times and overall organization.
Easy and efffective, organized communication
What do you like best about the product?
This tool is great to lay out a work plan and flow for either single or kultistep projects and workflows.
the ability to add CI/CD pipelines and hooks for automation is a great feature.
management of permissions, additional services and ticketing is essential to team and project management.
the ability to add CI/CD pipelines and hooks for automation is a great feature.
management of permissions, additional services and ticketing is essential to team and project management.
What do you dislike about the product?
It can be fussy, bloated and some features are premeium or not available limitingits use. the api can be a but hard to use at times.
What problems is the product solving and how is that benefiting you?
Automation hooks, ticketing for user requests, project management and organization with subtasks and ticketing
A great ITSM Tool
What do you like best about the product?
I like that it works very well with other Atlassian tools like Jira Software and Confluence. It helps me to organize support requests, incidents, and changes in one place. The customer portal is easy to use and friendly to them.
What do you dislike about the product?
Setting it up for the first time can be a bit complicated but now is used every day for IT support task.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps organize and track IT support requests.
Most used ticketing system in industry
What do you like best about the product?
Jira service managenent tool is used for ticket and tracking purpose. We can track all the tickets at one place
What do you dislike about the product?
The responsive time whole loading the page is high compared to other tools in the market.
What problems is the product solving and how is that benefiting you?
Jira service management tool workflows are configurable and tracking will be very easy.
Innovative solution transforms data management with powerful query capabilities
What is our primary use case?
What is most valuable?
The query language and the ability to create views of the data are very useful. I can organize JIRA and set up tickets related to the projects I'm working on. It simplifies and accelerates my ability to manage tickets assigned to me or those I'm working with.
The dashboards are a good feature. The ability to actually edit dashboards is good. I can add modules into the dashboard to build out a sort of API, which is good. These capabilities are positive. Navigating around it is okay. A good example would be Visual Studio, which has an integration with Git.
What needs improvement?
I am not familiar if there's an integration with Visual Studio from Jira.
For how long have I used the solution?
I have been working with the company since 2022, so for just over two years.
What do I think about the stability of the solution?
There have been no problems at all. It has been a stable solution.
What's my experience with pricing, setup cost, and licensing?
The price is actually reasonable.
What other advice do I have?
Educate yourself on the capabilities of Jira to make the best use of the available technology. I would rate it nine out of ten.
Simplicity and ease of use enables seamless customer configurations
What is our primary use case?
As a user, I configure it with my customers. I use it for simplicity and ease of use.
What is most valuable?
Simplicity is a key aspect. It is not hard to use.
What needs improvement?
The interface could be made easier to use. While it is not the worst, there is still room for improvement.
For how long have I used the solution?
I have used the solution for three or four years, perhaps.
What do I think about the stability of the solution?
I have had no problems with stability. It is 100% stable.
What do I think about the scalability of the solution?
I was not using an administrator role, so I had no such experience with scalability issues.
How are customer service and support?
I have never contacted technical support from Atlassian.
How was the initial setup?
I have had no such experience with initial setup.
What's my experience with pricing, setup cost, and licensing?
It was not my responsibility as I was only a client. I did not handle the installation or purchasing.
What other advice do I have?
I would rate it eight points out of ten.
From my perspective, it was just good enough. It could be useful when it suggests what you can do for us. I am using it as an end customer, just through an interface. From my point of view, there is no specific need for automation, however, I am not an administrator. There were enough features for my needs.
Simplifies tracking issues and updates effectively with useful task assignment
What is our primary use case?
My primary use case for JIRA is to track tickets while working in an agile mode. I use it during each sprint to keep track of all my team members. All the data is there, which makes it easy to analyze at the end of the year and evaluate what we have accomplished.
What is most valuable?
Using JIRA simplifies tracking issues and updates. It allows me to assign tasks easily to colleagues. This way, I don't need to set up meetings for every issue since there is a discussion space in JIRA. It is beneficial if someone is on vacation sincew others can follow up on the tickets.
What needs improvement?
An AI feature that enables automation and alerts for users can be an improvement. For example, users should receive weekly reports.
For how long have I used the solution?
I have been using JIRA for the one year.
What do I think about the stability of the solution?
I have not checked any latency or stability issues, so I cannot provide a definitive answer.
What about the implementation team?
The implementation team is different from my team since we are only users of JIRA. The updates and patching are handled by another team.
Which other solutions did I evaluate?
Other teams in my company are using MongoDB and SQL, however, I am not using them in my project.
What other advice do I have?
We are the users of JIRA and only have limited access. I do not have any additional advice or ratings.
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