Jira Service Management
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Jira Service Management and its benefits
What do you like best about the product?
What I like best about Jira Service Management is the strong integration it has that helps the team to ensure the user is assisted in a timely manner. This contributes to creating the best user experience in the long run.
What do you dislike about the product?
Sometimes Jira can be a little complicated to work with when a new user is using it.
What problems is the product solving and how is that benefiting you?
Enhancing customer experience
Enabling the team to handle incidents more quickly
Providing clear visibility of the responsible team
Centralize and manage IT support requests
Enabling the team to handle incidents more quickly
Providing clear visibility of the responsible team
Centralize and manage IT support requests
The Experience was really good
What do you like best about the product?
Its very help to solving all the tasks and its very easy to use and can get our hands easily on all the tasks
What do you dislike about the product?
No there is nothing to dislike about it, anyone can learn this easily
What problems is the product solving and how is that benefiting you?
Its solving all my helpdesk queries while completing our day to day tasks
Jira has been very resourceful to track the product development process.
What do you like best about the product?
The ability to integrate with 3rd party applications seamlessly to impove my workflow.
What do you dislike about the product?
No downsides as of now. Make integration with HaloPSA better.
What problems is the product solving and how is that benefiting you?
The 3rd party application integration have me quickly create tickets.
JIRA Cloud Service Management
What do you like best about the product?
1) Manage Project
2) User
3) Groups
4) Templete based issue creation/Project creation
5) Good Customer Support
2) User
3) Groups
4) Templete based issue creation/Project creation
5) Good Customer Support
What do you dislike about the product?
To create a Workflow is real hard task if you don't have good implemention
What problems is the product solving and how is that benefiting you?
Managing Project and Tracking.
Scurm Based project is solving daily standup call issue.
Scurm Based project is solving daily standup call issue.
Easy CRM and project management
What do you like best about the product?
I have used Jira for sprint and CRM tickets.
We were able to easily manage the next tasks for the projects and had transparency by the virtue of jira.
We were able to easily manage the next tasks for the projects and had transparency by the virtue of jira.
What do you dislike about the product?
There's not much to dislike as there is a lot of improvements in jira. However, i sometime feel that the tool responds slow at times in loading and refreshing dashboards.
What problems is the product solving and how is that benefiting you?
Centralizing project reviews for globally spread teams.
Easy tracking and maintaining SLAs.
Dashboards that showcase where we are and where we need to be.
Integration with various other tools to have a native environment.
Easy tracking and maintaining SLAs.
Dashboards that showcase where we are and where we need to be.
Integration with various other tools to have a native environment.
It really helps tracking deiverables
What do you like best about the product?
The comments section, cross functional teams can collaborate so hasslefree.
What do you dislike about the product?
Nothing as such. All works well for me..
What problems is the product solving and how is that benefiting you?
Every incident reported about prodcut all at one place.
Curious
What do you like best about the product?
I like the most is where we can get the softwares application too, it helps in reducing time and the AI feature is very good
What do you dislike about the product?
I don't think I would dislike the jira service
What problems is the product solving and how is that benefiting you?
Faster response times
Enhanced Customer Satisfaction
Enhanced Customer Satisfaction
This is the best in front of the application
What do you like best about the product?
It is very easy to work in it, as you can handle all your projects, you can see the step by step ticket, which makes the work of your project even easier
What do you dislike about the product?
The user interface needs some improvement
What problems is the product solving and how is that benefiting you?
Easy to find tasks and resolve updates from the user
My Experience & Insights
What do you like best about the product?
It is most helpful because it bridges IT and development teams, automates workflows, and enables excellent service delivery with built-in ITSM features.
What do you dislike about the product?
It is powerful, but it can be complex to configure, costly for large teams, and may need tuning or add-ons to fully meet enterprise-scale needs.
What problems is the product solving and how is that benefiting you?
Jira Service Management has helped my team move from reactive, ad-hoc support to a structured, SLA-driven process that improves service quality, team efficiency, and customer satisfaction
User friendly IT ticketing tool
What do you like best about the product?
Its very helpful and easy to use/configure the ticketing tool and also automate some process, I have been using it for 3+years now
What do you dislike about the product?
For beginners it might seems difficult to learn, but after 6months you will find it interesting to learn it more
What problems is the product solving and how is that benefiting you?
It helps me ITSM process to track incidents, changes and problem records.
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