Jira Service Management
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Good but needs improvement
What do you like best about the product?
JIRA is very user friendly even for the unexperienced employee. The tickets update rather quickly which helps with functionality.
I especially thought the internal messaging was a great feature and helps to reduce an email trail.
I especially thought the internal messaging was a great feature and helps to reduce an email trail.
What do you dislike about the product?
The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.
What problems is the product solving and how is that benefiting you?
JIRA was used as an internal tool between various departments within a company to answer each other's questions and ask for help.
Recommendations to others considering the product:
There are constant updates for JIRA which means they're aware that there are things to be fixed and improved.
The issue tracker- Jira
What do you like best about the product?
Jira helps in tracking the issues, or tasks assigned to an individual, and according helps, monitor the progress in a graphical manner. So using this graph one can judge easily about their progress, and accordingly have their plannings further. It gives an option to each individual, to log their efforts against the estimated hours, to have a picture of their efficiency for the time span they worked for.
What do you dislike about the product?
The time when I was a jira user, i faced a lot of issues like, the progress status not getting updated in real time, which makes people out if sync, and accordingly give a negative impact. The user story and the tasks created by an individual cannot be deleted until an exceptional access is granted. Also the automatic session time out, which makes a problem for the user, to sign in time and again.
What problems is the product solving and how is that benefiting you?
We used Jira for monitoring the tasks assigned to each individual, and have a better picture of the progress they made. Also after the end of the sprint, we use to see the burn down chart, and the efficiency in a graphical manner.
Recommendations to others considering the product:
For keeping a track of all the tasks, assigned to each individual in the team, and to monitor the efficiency of the team, I would suggest Jira. It provides a lot of ease to those working in Agile Mode.
JIRA Service Desk Review
What do you like best about the product?
The JIRA Service Desk is user friendly and very helpful overall
What do you dislike about the product?
I think the user interface could be improved but that is a minimal issue
What problems is the product solving and how is that benefiting you?
I think the business problems being solved include archiving, tracking, or storing important information. The realized benefits include more detailed and faster resolution.
Task Manager in business world
What do you like best about the product?
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole.
It uses kanban board to show a detailed information of the individuals.
We can individually log the work, for the hours which a particular task took, and then compare it to the efforts estimated for the same.
This helps to efficiently estimate the tasks further on-going thus having the tasks completed on the committed timeline.
It uses kanban board to show a detailed information of the individuals.
We can individually log the work, for the hours which a particular task took, and then compare it to the efforts estimated for the same.
This helps to efficiently estimate the tasks further on-going thus having the tasks completed on the committed timeline.
What do you dislike about the product?
In Jira we usually face some issues while updating the status of each individual, as it is not reflected to other users in real time, when viewed on the same instance, even after refreshing.
Also one of the major concerns is the automatic session timeout, which creates a problem and you need to login time and again, as it logs out the current user automatically.
Also one of the major concerns is the automatic session timeout, which creates a problem and you need to login time and again, as it logs out the current user automatically.
What problems is the product solving and how is that benefiting you?
In our business we are using Jira, for keeping a track of the tasks, under the sprints, spike or epic taken up.
Also we are using to monitor the efficiency and the burn down chart to get to improve ourselves, while working in Agile Methodology.
Also we are using to monitor the efficiency and the burn down chart to get to improve ourselves, while working in Agile Methodology.
Recommendations to others considering the product:
For keeping a track of issues/ tasks, we can go for Jira, as it helps in improving the efficiency and helps improving the planning.
If someone is working in a big organization, so to keep a track of each individual, and getting updates, we can prefer Jira
If someone is working in a big organization, so to keep a track of each individual, and getting updates, we can prefer Jira
Jira Agile- Modern tool for project management
What do you like best about the product?
1. Agile workflow support provided by Jira.
2.Configurable UI for individual needs.- You can configure your own dashboard as per your need.
3.Real time update of patch and fix. - You don't have to worry about installing the patches. No DevOps engineer is required
4.Graphical representation of efficiency and progress. - Especially i like the Jira burn down chart, which keeps the team in working mode.
2.Configurable UI for individual needs.- You can configure your own dashboard as per your need.
3.Real time update of patch and fix. - You don't have to worry about installing the patches. No DevOps engineer is required
4.Graphical representation of efficiency and progress. - Especially i like the Jira burn down chart, which keeps the team in working mode.
What do you dislike about the product?
1. Complex installation process.
2. Dashboard if not configured properly can be a nightmare to new users. New users might complain for finding too many buttons and details, which leads to difficulty in working in agile mode.
3.Abnormal behavior at times.- automatic logout, slows a lot , different state of sub tasks for 2 different users.
4.Really expensive.
5. Last one which i personally find irritating is getting emails on each and every change of tasks
2. Dashboard if not configured properly can be a nightmare to new users. New users might complain for finding too many buttons and details, which leads to difficulty in working in agile mode.
3.Abnormal behavior at times.- automatic logout, slows a lot , different state of sub tasks for 2 different users.
4.Really expensive.
5. Last one which i personally find irritating is getting emails on each and every change of tasks
What problems is the product solving and how is that benefiting you?
We are working in agile mode. Hence user stories, epics, sub-tasks those are being tracked using Jira.
And as i was informing earlier in likes section we have burn down chart and efficiency graph to monitor the team progress and efficiency.
And as i was informing earlier in likes section we have burn down chart and efficiency graph to monitor the team progress and efficiency.
Recommendations to others considering the product:
Not a worth for money product. But if experienced users are present and really big enough teams , might be considered.
Jira tool for scrum teams
What do you like best about the product?
it has everything need for devops teams to do their work
What do you dislike about the product?
our version is not integrated with aha so its difficult to tie roadmaps and releases
What problems is the product solving and how is that benefiting you?
story boards and sprint planning for devops teams
Recommendations to others considering the product:
test it out before moving over to ensure it has al requirements
Jira
What do you like best about the product?
Easy access to company-wide info; email notifications;
What do you dislike about the product?
There really isn't much I dislike about it.
What problems is the product solving and how is that benefiting you?
We. Use it mainly as a ticketing system
Recommendations to others considering the product:
NA
Good and Interactive Interface
What do you like best about the product?
The best thing that i like is the "TRACK YOUR ISSUE" option that is available and we can have a continuous track over the request that we have raised and the assignee who is handling the request. We have full control over issues and requests and follow it very closely. The name of the person whom its is assigned is also provide . So it is easy for the users to follow the issues. The customer support is very good when the service is down .
What do you dislike about the product?
There is an option to assign the requests to some one . That option is what I dislike because that process is like ordering someone to do the work other than requesting . It may lead to mismanagement of peoples work As one person may end up in solving many requests.
What problems is the product solving and how is that benefiting you?
When we have to raise a ticket for getting access to certain reports like SONAR or HPE-Fortify we people use the JIRA service desk to raise a request and get our access. We as team also use the service desk to track the entire teams progress in terms of getting access and finishing their work.
Recommendations to others considering the product:
Use this service as it makes your life easier . Helps in improving the CICD works so that there is less human intervention and everything in done automatically . One more thing to appreciate is they have a very good customer support to support the clients in all instances.
USe Jira
What do you like best about the product?
USe Jira for escalation tickets within IT team
What do you dislike about the product?
IT it difficult to keep up with the updates from each ticket
What problems is the product solving and how is that benefiting you?
escalations within our IT teams. Ex. Desktop Uses JIra to create ticket for Net ops team
Hosts a lot of content, but the content can be hard to find.
What do you like best about the product?
I like how much content you can add to JIRA. We are able to use it to host a ton of content and there's plenty of organization to that content.
What do you dislike about the product?
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
What problems is the product solving and how is that benefiting you?
We are using it as a known issues knowledge base. We have found that we can host plenty of content from different users at once. This is very helpful for a company with plenty of contributors.
Recommendations to others considering the product:
Great for working with IT-related issues and helping with customer support.
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