Jira Service Management
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Jira Management tool is good for maintaining records
What do you like best about the product?
Jira is good for maintaining company records, such as plannings, tasks, projects etc. However, Microsoft Planner is another competitive tool in the market.
What do you dislike about the product?
It's UI is a bit slow and lags sometime.
What problems is the product solving and how is that benefiting you?
It helps organizations to keep their records at one place.
I use Jira for tech task management to push a task from a creating stage to Live. This is awesome
What do you like best about the product?
Best thing is it let me go creative with the team
What do you dislike about the product?
There are no such downside according to me
What problems is the product solving and how is that benefiting you?
It helps me stay connected and live movement helps me with the time taken for the task and also easy access makes it more better.
Jira for Incident & Change Management
What do you like best about the product?
I most like is the feature self service portal which is very user friendly and customisable as per the needs.
Also the in built integration features like channels are very helpful.
The Reports section with all KPIs needed to monitor and track requests is very helpful .
Also the in built integration features like channels are very helpful.
The Reports section with all KPIs needed to monitor and track requests is very helpful .
What do you dislike about the product?
Jira Service Management works very well when it comes to using different tools from the same ecosystem. But in my organisation we are using different tools for different services and integrations and compatibility is a problem with Jira while trying to integrate Jira with third party tools.
What problems is the product solving and how is that benefiting you?
Incident tracking and automation of report generation and it’s also solving overhead of going through approvals through emails in case of change management
Optimization services delivery with Jira service management
What do you like best about the product?
The best thing about Jira Service Management (JSM) is its flexibility and deep integration within the Atlassian ecosystem. This allows for highly customizable workflows and seamless connections with tools like Jira Software and Confluence, empowering efficient service delivery and collaboration across all teams.
What do you dislike about the product?
What I dislike most about Jira Service Management (JSM) is its complexity and potential for high cost, especially when needing advanced features that often require expensive third-party add-ons. This can lead to a steep learning curve for administrators and unpredictable budgeting.
What problems is the product solving and how is that benefiting you?
Jira service helpling us for collaboration with my team related to work and business understanding. And very effective in business delivery.
Great Work, it's very helpful to other colleagues
What do you like best about the product?
Incidents raised in JSM can be easily linked to Jira Software issues for faster bug fixes or feature requests.Dev and IT teams work together in the same ecosystem.
What do you dislike about the product?
Too much customization can lead to a messy or inconsistent setup.
What problems is the product solving and how is that benefiting you?
Jira Service Management has helped me streamline service request intake and ensure better collaboration between support and dev teams. I benefit directly from its automation and SLA tracking, which reduce manual effort and keep my team focused on high-impact issues. The built-in ITIL processes have also brought structure and visibility to our incident and change workflows, ultimately improving our service quality.
Amazing
What do you like best about the product?
Jira is best known as the leading agile project management tool
What do you dislike about the product?
Jira's primary dislikes stem from its complexity, steep learning curve, performance issues with large projects, and a user interface that can be overwhelming.
What problems is the product solving and how is that benefiting you?
Project Management
Jira ticketing System
What do you like best about the product?
Jira Service Management offers streamlined ticketing and workflow automation, making issue tracking efficient and organized.
It enables clear communication between teams with customizable SLAs, reports, and a user-friendly interface.
It enables clear communication between teams with customizable SLAs, reports, and a user-friendly interface.
What do you dislike about the product?
The interface can feel overwhelming at times, especially for new users due to its complexity and numerous configuration options.
What problems is the product solving and how is that benefiting you?
Jira Service Management streamlines incident, request, and change management, helping us respond faster and stay organized across teams.
Jira Service Management Review
What do you like best about the product?
It is a legacy system in today's time and easy to find resources during issues or when clarity isn't there for using it.
What do you dislike about the product?
It's very elaborate and you constantly have to learn new thhgs
What problems is the product solving and how is that benefiting you?
Slow systems
Does Jira Service Management Live Up to the Hype? A Real-World Review
What do you like best about the product?
1. Seamless Integration with Jira & Atlassian Ecosystem
2.Intuitive Customer Portal & Self-Service
3.Powerful Automation & Workflows
4.Cloud & Data Center Flexibility
2.Intuitive Customer Portal & Self-Service
3.Powerful Automation & Workflows
4.Cloud & Data Center Flexibility
What do you dislike about the product?
1. Pricing & Licensing Can Get Expensive
2. Steep Learning Curve for Non-Jira Users
3.Limited Out-of-the-Box ITSM Features
4.Mobile Experience is Underwhelming
2. Steep Learning Curve for Non-Jira Users
3.Limited Out-of-the-Box ITSM Features
4.Mobile Experience is Underwhelming
What problems is the product solving and how is that benefiting you?
IT operations by centralizing incident tracking, automating ticket routing, and enforcing SLAs reducing resolution time by 30%. Its seamless Jira/Confluence integration eliminates silos, enabling devs and IT to collaborate faster. Real-time reporting cuts manual status updates by 50%, freeing teams for high-impact work.
Streamlined, Powerful, and Easy to Use - Jira Service Management Rocks!
What do you like best about the product?
The best thing about Jira Service Management is how easy it is to use, even for users who aren’t as tech-savvy. The interface is intuitive and clean, making it easy for teams to adopt and use right away. The range of features—ticket management, automation, reporting—gives us everything we need to support both internal teams and external customers. Plus, the integration with other Atlassian tools is seamless, which really adds value when managing multiple projects or tasks.
What do you dislike about the product?
There’s really not much to dislike, but one small area for improvement is the customization options for the UI. While it’s customizable to a point, I think a few more design tweaks could help make it even more user-friendly for specific industries or smaller teams.
What problems is the product solving and how is that benefiting you?
As a Project Manager, Jira Service Management has solved several key challenges:
Disorganized Requests: It centralizes requests, making it easy to track, categorize, and prioritize, which ensures nothing gets missed.
Inefficient Workflows: Automation and customizable workflows have streamlined tasks and reduced errors, boosting productivity.
Lack of Visibility: Real-time dashboards and reporting give me a clear view of progress, allowing better forecasting and stakeholder updates.
Integration Issues: With seamless integrations across Atlassian tools and Slack, we’ve eliminated tool fragmentation and improved communication.
Benefits: It’s helped me manage timelines, improve team efficiency, and reduce bottlenecks, making project management smoother and more effective.
Disorganized Requests: It centralizes requests, making it easy to track, categorize, and prioritize, which ensures nothing gets missed.
Inefficient Workflows: Automation and customizable workflows have streamlined tasks and reduced errors, boosting productivity.
Lack of Visibility: Real-time dashboards and reporting give me a clear view of progress, allowing better forecasting and stakeholder updates.
Integration Issues: With seamless integrations across Atlassian tools and Slack, we’ve eliminated tool fragmentation and improved communication.
Benefits: It’s helped me manage timelines, improve team efficiency, and reduce bottlenecks, making project management smoother and more effective.
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