Jira Service Management
AtlassianExternal reviews
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Good for tracking tickets
What do you like best about the product?
Easy to setup and configure from an sys admin perspective
What do you dislike about the product?
Can be difficult to troubleshoot when there are issues with the application and/or integrations
What problems is the product solving and how is that benefiting you?
Jira helps in creating audit trails for PCI and also helps in tracking incident reports.
Jira Service Desk
What do you like best about the product?
Its easy to create a ticket, you just send an email and its there
What do you dislike about the product?
It's ok, but you dont have a good way of tracking how you fixed the issue. It's impossible to go back and learn from what you did
What problems is the product solving and how is that benefiting you?
Less emails
JIRA Software
What do you like best about the product?
The way people can tag others on the team to look into the issue and thus collaborate with one another to facilitate ease of queries
What do you dislike about the product?
I think there should be automation of things based on the tag, that would reduce managing dashboards
What problems is the product solving and how is that benefiting you?
Solving customer inquiries and access issues by maintaining a log of JIRA tickets
Complete full-featured servicedesk software
What do you like best about the product?
It's not only the most complete service desk software currently available, but also the defacto standard in the industry. Almost every business you look at, they are using JIRA.
What do you dislike about the product?
Maybe is too tied to Atlassian software. It is easy to use along Bitbucket and Bamboo, but when you try to integrate to other systems is a lot more complicated.
What problems is the product solving and how is that benefiting you?
Every application ticket comes through JIRA, then is processed by any of our developers. Customers can access the status of any ticket in real time. From the business perspective it allows to track the whole process since a ticket is created to it's resolution.
It has improved every team throughput as everything is tracked together.
The use of dashboards allowed us to build easy to understand numbers for management, which is a plus.
It has improved every team throughput as everything is tracked together.
The use of dashboards allowed us to build easy to understand numbers for management, which is a plus.
Recommendations to others considering the product:
Implementation can take a while, but once everything is tied together it makes the perfect solution.
Using Jira as a ticketing system for Support
What do you like best about the product?
It is fairly customizable and easy to learn. The system itself is stable users seem to be able to get through the process just fine.
What do you dislike about the product?
work flows are challenging to setup. We have to have dedicated admins to maintain and update the system and work flows. This just adds to more cost and overhead. I've used other systems that don't require this kind of extra resources but that's the cost you pay if you want to customize this more.
What problems is the product solving and how is that benefiting you?
We use this to track issues in day to day desktop support and infrastructure issues. We also use it to track issues among our developers.
Recommendations to others considering the product:
This requires dedicated developers to maintain and configure Jira. There are other softwares out there that require less overhead than this product.
JIRA Service Desk Review
What do you like best about the product?
Customized work flow and Kanban Boards. Simple reporting.
What do you dislike about the product?
Very clicky. Set-up can be cumbersome and not very intuitive.
What problems is the product solving and how is that benefiting you?
I receive tickets from various parts of the organization to build out data visualization dashboards. I use a first in first out Kanban board set up through JIRA to track project progress.
Recommendations to others considering the product:
While set up can be cumbersome and the UI clicky, it gets the job done.
Takes time to customize, but overall good
What do you like best about the product?
I like the Kanban board and how easy it is to organize tasks within projects.
What do you dislike about the product?
I don't like that it often takes many actions to do simple tasks.
What problems is the product solving and how is that benefiting you?
Good for issue tracking and multiple to-do items on a project.
Gets the job done
What do you like best about the product?
I like the ability to create as many projects as you want
What do you dislike about the product?
There's alot going on in the UI so it's a little hard to find things
What problems is the product solving and how is that benefiting you?
Keeping track of projects
great
What do you like best about the product?
dashboards and gant charts to track the test results
What do you dislike about the product?
the options are notvisible on the landing page. you have to search for iy
What problems is the product solving and how is that benefiting you?
issue management and it bug tracking
Good,but can be better
What do you like best about the product?
Managing tickets, tracking related events at one place
What do you dislike about the product?
Batch processing incapability. When I have ten tcikets of the same kind I would prefer working on them separately and filling the fields out for them in batch and closing them in batch.
What problems is the product solving and how is that benefiting you?
Fraud tickets. Tracking.
Recommendations to others considering the product:
Good product.
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