Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Jira Service Management
What do you like best about the product?
Jira is our best buddy when it comes to creating topics that we will need during meetings. We were able to setup topics and put deadlines as well. We can also leave comments on every post.
What do you dislike about the product?
There is nothing that I dislike about Jira. It is one of our best applications that we used on a daily basis specially that we always have updates that we need to cascade.
What problems is the product solving and how is that benefiting you?
With Jira, we can always set up reminders for meetings. We can also create tickets whenever we have issues with software and hardware. We also have the option to ask for access to certain apps and websites, which is really helpful.
Simplest ITSM Implementation of my life.
What do you like best about the product?
JSM offers easy customization and separation of customer support "portals," as well as support issue management in a format that's already familiar to our devs.
What do you dislike about the product?
Unless you're already familiar with Jira management, the learning curve can be long and steep. I highly recommend using the Atlassian Community and researching prior to starting JSM build or customization.
What problems is the product solving and how is that benefiting you?
My current company has used JSM internally for personnel IT requests and a different solution for client requests. In a former life, I used JSM with customers and found that having support issues follow the same general flow as development issues helped everyone on our teams conceptualize ITSM issue progress better than having a siloed flow just for support.
Powerful tool with endless customization
What do you like best about the product?
Jira is great for us to interact with both customer's and internally. Being able to link my dev ticket with a customer ticket to make tracking easy and when an issue is resolved it's easy to reach out.
What do you dislike about the product?
there isn't enough capabilities for outbound emails. when i send an email ticket out with an attachment the customer does not see it in the email and will need to open up the helpdesk to see the attachments.
What problems is the product solving and how is that benefiting you?
We use Jira both internally and externally. It is easy to link out a ticket to a colleague and have them see and interact with the same customer or internal ticket. This makes keeping it all centralized and easy to use.
Good tool to list request and manage the request assignment
What do you like best about the product?
You can register unlimited customer, this way you can get all of your stakeholders to be part of the ticketing system.
What do you dislike about the product?
it's not that cheap if you have lots of agent
What problems is the product solving and how is that benefiting you?
You can easily manage the number of requests and allocate it to your available resources
Jira service Management review and overview
What do you like best about the product?
It helps to manage team and task across the globe. Easy to track how the team is doing and can track deadline. Easy to use and user friendly. Documentation part is also great.
What do you dislike about the product?
Cost is little bit high for small organisation. Mob software jira should be improved.
What problems is the product solving and how is that benefiting you?
We usually used jira to assign story to associate in sprint
very good IT services management tool
What do you like best about the product?
Task management across the departments.
Incident Management
Change control
Review before submitting
Flexible and Customisable
Problem Resolution Management cards.
Dashboards and Workflows
Ticketing
Incident Management
Change control
Review before submitting
Flexible and Customisable
Problem Resolution Management cards.
Dashboards and Workflows
Ticketing
What do you dislike about the product?
very slow interface
need to add more features
need to add more features
What problems is the product solving and how is that benefiting you?
Incident managemnt and Analysis of root cause
Keep track of change control
Ticketing for Deployment etc
Keep track of change control
Ticketing for Deployment etc
Jira review
What do you like best about the product?
Jira is easy to setup team scrum board and smoothly access to track agile methodlogy in team with create multiple teams and track those in one scrum board and managing
What do you dislike about the product?
Jira service should work more on data importing so that we can add more thing in bulk using external files using excel or other documents. To avoid less manual efforts
What problems is the product solving and how is that benefiting you?
It helps to create ticket assign and manage and helps to track each activity for scrum master and manager level person and we can generate report and piechart for presentation
Great tool to track work flow within Team
What do you like best about the product?
1. Easy to use and understand
2. Seemless integration with other tools.
3. Great documentation across various use cases.
4. Brings visibility of work that is being done in a team
5. Helps to track progress, deadlines and contribution of team members
2. Seemless integration with other tools.
3. Great documentation across various use cases.
4. Brings visibility of work that is being done in a team
5. Helps to track progress, deadlines and contribution of team members
What do you dislike about the product?
Some documentations are hard to understand, making Jira ineffective to use. More documentation and on-chat support can be helpful to achieve clarity on usage and setup of same.
What problems is the product solving and how is that benefiting you?
1. Workflow management
2. Tracking of work of team members
3. Incident management
4. Resolving issues before the deadline
5. helps to recognise what issues clients are facing to improve the existing system.
2. Tracking of work of team members
3. Incident management
4. Resolving issues before the deadline
5. helps to recognise what issues clients are facing to improve the existing system.
Intuitive, configurable and can be used out of the box.
What do you like best about the product?
Easy to use (intuitive) and simple to configure to ensure both internal users and external users (customers) can engage, collaborate and track tickets. User notifications are easy to set up and keeping the customer informed is straight forward.
What do you dislike about the product?
If you want a tracking tool out of the box that provides straightforward functionality, then JSM is a great tool. If you want to start performing more advanced tracking functions, automation, asthetics etc. then everything is an 'add on', so the cost can be inflated quite quickly. I would recommend truly understanding your requirements to ensure JSM is fit for your purpose out of the box before proceeding to ensure you're aware of future costs.
What problems is the product solving and how is that benefiting you?
It's a very stable platform that empowers your own staff to configure to meet your own business' needs.
This allows us to engage with customers and suppliers in a simple manner, providing them with a great user experience.
This allows us to engage with customers and suppliers in a simple manner, providing them with a great user experience.
Easy to manage tasks and projects in a distributed team
What do you like best about the product?
1. The ability to manage teams and tasks across geography and across verticals.
2. The ability to see how well the team is doing, in terms of deadlines, the avg time took to solve a bug, the number of p0 etc. This helps in reflecting what are the areas to improve as a team and function effectively
2. The ability to see how well the team is doing, in terms of deadlines, the avg time took to solve a bug, the number of p0 etc. This helps in reflecting what are the areas to improve as a team and function effectively
What do you dislike about the product?
There's nothing much to be very honest. Everything works seamlessly and Atlassian is a customer focussed company which keeps collecting feedbacks and improve/implement them.
What problems is the product solving and how is that benefiting you?
Effective team functioning (self managed teams)
Effective Cross teams collaboration.
Effective Cross countries collaboration.
Saves time and efforts of engineers.
Effective Cross teams collaboration.
Effective Cross countries collaboration.
Saves time and efforts of engineers.
showing 111 - 120