Jira Service Management
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JIRA
What do you like best about the product?
It is convenient to use and very flexlible. We can use several labels to filters some tasks
What do you dislike about the product?
The search is not really efficient. Someitmes I have to dig into thhe projects to find a task
What problems is the product solving and how is that benefiting you?
We are using JIRA to keep a track of all our tasks and bug reports. It is very useful there
Nice product, not easy to Administrate
What do you like best about the product?
Easy of use. The system is really easy for other users to use it, and the interface is very convenient
What do you dislike about the product?
The reporting seems to be very limited. We like high customization and it is not the best thing here.
Everything is very standard and hard to customize.
Everything is very standard and hard to customize.
What problems is the product solving and how is that benefiting you?
We use it for almost any internal process we have at the company to track and resolve internal issues.
Jira User
What do you like best about the product?
Best user interface
Assigning resources
Setting timelines
Assigning resources
Setting timelines
What do you dislike about the product?
Quick session timeout
At times improper layout in responsive designs
At times improper layout in responsive designs
What problems is the product solving and how is that benefiting you?
Logging tickets
Assigning user
Resolving tickets
Following code items
Assigning user
Resolving tickets
Following code items
Complicated but worthwhile
What do you like best about the product?
The ability to customize every detail is helpful, as is the portal link you can give to end users
What do you dislike about the product?
It's difficult to manage and maintain. Setup can be a chore and seems overly complex for what it is.
What problems is the product solving and how is that benefiting you?
I'm the internal IT systems administrator and so for keeping track of accounts and assistance needed by other members of staff it's been a boon for that aspect
Recommendations to others considering the product:
If you have a team with the time and resources to make this what you want it can be an unbelievable piece of software, but for those looking for a quick solution, this may not be the way to go.
JIRA
What do you like best about the product?
Defect tracking and tracking Project progress is very easy in JIRA, as it is interlinked with time sheets.
It saves a lot of time in preparing summary reports
It saves a lot of time in preparing summary reports
What do you dislike about the product?
Deleting the projects/ tasks which are unnecessary is a not so easy.
What problems is the product solving and how is that benefiting you?
We are using it for tracking the projects every release and link them with hours spent on them.
Recommendations to others considering the product:
Good tool for tracking the tasks.
Service Desk Feedback and Review
What do you like best about the product?
Great to be able to receive customer feedback in one place - much better than receiving piecemeal emails and docs with incomplete information (also much better than the software we used previously in terms of accessibility and UX.) Love being able to escalate submitted tickets to other ticket types - defects, feature requests, scopes, etc. Also really convenient to use in tandem with filters on my dashboard - sorting by submitter, status, etc. Ability to add both external and internal comments is also super helpful.
What do you dislike about the product?
Doesn't happen often, but kind of a nightmare to deal with in the rare case of an outage - few things worse than a request someone submitted not making it to me.
What problems is the product solving and how is that benefiting you?
As a project manager for software implementations, we have feedback streaming in from many customers from a whole bunch of directions at any given time. Service desk helps consolidate that, and keeps my inbox much cleaner than it would be otherwise. For folks on the customer's side who don't log in on their end to monitor ticket, always simple enough to pull an Excel export their way to keep them in the loop.
Being able to escalate requests straight into defect tickets is also huge time-saver on my end as well. compared to writing up the tickets from scratch.
Being able to escalate requests straight into defect tickets is also huge time-saver on my end as well. compared to writing up the tickets from scratch.
Recommendations to others considering the product:
Definitely recommend Service Desk, especially if you already use JIRA.
Great Tool
What do you like best about the product?
I love that JIRA Service Desk makes it easy for my customers to track their reported issues with our software. It saves me the trouble of answering dozens of questions per customer about ticket status, and also keeps any Q&A between me and my customers in a conversation directly on the ticket for the reported issue, rather than scattered throughout emails and phone calls.
What do you dislike about the product?
The widget we use for customers to report issues by generating JIRA Service Desk tickets takes a screen shot of the issue the customer is reporting. Those screen shots are reported to me as an internal JIRA user at my company, but not to my customers in the Service Desk interface for my customers. That causes some confusion and frustration. I also wish the user interface were a bit more customizable on an individual level, like JIRA.
What problems is the product solving and how is that benefiting you?
My company creates web software for corporate clients. We needed an easy way for customers to report issues an inaccuracies within our software. Service Desk makes it easy for them to report issues that I can escalate or redirect as needed internally. JIRA is where we track work on our product, so Service Desk complements that perfectly. All of our tasks stay in one Atlassian ecosystem.
Recommendations to others considering the product:
Great product if you need an external-facing system for reporting and managing reported bugs.
Easy to use, hard to master
What do you like best about the product?
It's really easy to get started and have a basic understanding of the tool.
What do you dislike about the product?
There are a lot of options and complicated ways to master the tool, so it's hard to master.
What problems is the product solving and how is that benefiting you?
It's a great way to provide customers with a traceable request list. It is difficult to get customers to use the tool sometimes, as it can seem a little daunting upon first glance.
Recommendations to others considering the product:
If your customers or employees will be using it and are easily confused, this may not be the product for them!
JIRA for Marketing Management
What do you like best about the product?
JIRA makes it easy to manage my team on large scale projects.
What do you dislike about the product?
It is setup much more for technology projects and is dofficult to include due dates.
What problems is the product solving and how is that benefiting you?
More clarity across large scale projects.
User for project input tasks
What do you like best about the product?
Its layout and ease of use. good navigation very easy to pick up on.
What do you dislike about the product?
I don't have any dislikes I like the UI and the actual processes contained within
What problems is the product solving and how is that benefiting you?
great way to track and share project tasks
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