Jira Service Management
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Streamline Your Service Operations with Jira Service Management
What do you like best about the product?
Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that critical issues are addressed first.
Automate workflows: With Jira Service Management, you can automate workflows to ensure that tasks are completed efficiently and consistently.
Collaborate with your team: Jira Service Management enables teams to collaborate effectively, providing a single source of truth for all service requests and incidents.
Gain insights: With built-in reporting and analytics, Jira Service Management provides valuable insights into your service desk operations, allowing you to identify areas for improvement and make data-driven decisions.
Automate workflows: With Jira Service Management, you can automate workflows to ensure that tasks are completed efficiently and consistently.
Collaborate with your team: Jira Service Management enables teams to collaborate effectively, providing a single source of truth for all service requests and incidents.
Gain insights: With built-in reporting and analytics, Jira Service Management provides valuable insights into your service desk operations, allowing you to identify areas for improvement and make data-driven decisions.
What do you dislike about the product?
Steep learning curve: Jira Service Management is a powerful and complex tool, which means that it can take some time for users to become proficient with it. This can be particularly challenging for smaller teams with limited resources.
Customization limitations: Although Jira Service Management is highly customizable, some users may find that the level of customization available is not sufficient for their needs. This can be particularly frustrating for organizations with very specific workflows or processes.
Cost: Jira Service Management is a paid tool, which means that it may not be accessible to all organizations or individuals. The cost can be particularly challenging for small businesses or startups with limited budgets.
Integration challenges: While Jira Service Management offers many integrations with other tools and platforms, some users may find that integrating it with their existing systems can be challenging, particularly if they are not familiar with the tools and technologies involved.
Customization limitations: Although Jira Service Management is highly customizable, some users may find that the level of customization available is not sufficient for their needs. This can be particularly frustrating for organizations with very specific workflows or processes.
Cost: Jira Service Management is a paid tool, which means that it may not be accessible to all organizations or individuals. The cost can be particularly challenging for small businesses or startups with limited budgets.
Integration challenges: While Jira Service Management offers many integrations with other tools and platforms, some users may find that integrating it with their existing systems can be challenging, particularly if they are not familiar with the tools and technologies involved.
What problems is the product solving and how is that benefiting you?
Inefficient service request management: Without a proper system in place, managing service requests can be inefficient and time-consuming. Jira Service Management helps to automate the process of managing service requests, making it easier and more efficient to manage requests from customers or other stakeholders.
Lack of visibility into service operations: Without a centralized system for managing service requests, it can be challenging to gain visibility into service operations. Jira Service Management provides a centralized platform for managing service requests and incidents, providing teams with valuable insights into their service desk operations.
Inability to collaborate effectively: Collaboration is essential for effective service delivery. Jira Service Management provides a platform for teams to collaborate effectively, ensuring that everyone is on the same page and working towards the same goals.
Difficulty in prioritizing service requests: Without a proper system for prioritizing service requests, critical issues may not be addressed in a timely manner. Jira Service Management provides tools for prioritizing service requests based on their impact and urgency, ensuring that critical issues are addressed first.
By solving these problems, Jira Service Management helps organizations improve their service delivery and customer satisfaction. With automated workflows, centralized management, and collaboration tools, teams can work more efficiently and effectively, ultimately providing better service to their customers. Additionally, the built-in reporting and analytics features enable organizations to make data-driven decisions, improving their overall service delivery and operations.
Lack of visibility into service operations: Without a centralized system for managing service requests, it can be challenging to gain visibility into service operations. Jira Service Management provides a centralized platform for managing service requests and incidents, providing teams with valuable insights into their service desk operations.
Inability to collaborate effectively: Collaboration is essential for effective service delivery. Jira Service Management provides a platform for teams to collaborate effectively, ensuring that everyone is on the same page and working towards the same goals.
Difficulty in prioritizing service requests: Without a proper system for prioritizing service requests, critical issues may not be addressed in a timely manner. Jira Service Management provides tools for prioritizing service requests based on their impact and urgency, ensuring that critical issues are addressed first.
By solving these problems, Jira Service Management helps organizations improve their service delivery and customer satisfaction. With automated workflows, centralized management, and collaboration tools, teams can work more efficiently and effectively, ultimately providing better service to their customers. Additionally, the built-in reporting and analytics features enable organizations to make data-driven decisions, improving their overall service delivery and operations.
Jira SM is our go-to for handling customer tickets
What do you like best about the product?
Good interface, workflow automations, collaboration, integrations with multiple platforms.
What do you dislike about the product?
We haven't faced anything that we dislike so far.
What problems is the product solving and how is that benefiting you?
It has helped us get in touch with our leads and customers efficiently, while also allowing us to discuss matters internally within the platform before responding.
Good application to track application defects and TCs.
What do you like best about the product?
1. Its easy to use.
2. Anyone can understand easily.
3. Easy to create filters to get the exact results.
2. Anyone can understand easily.
3. Easy to create filters to get the exact results.
What do you dislike about the product?
Larger comments it will not support. It has charector length in comments section.
Sol:
In my scenario, iam trying to add TCs as comments , sometimes I will add larger TCs. So allow unlimited charector so, no one will face same issue again.
Sol:
In my scenario, iam trying to add TCs as comments , sometimes I will add larger TCs. So allow unlimited charector so, no one will face same issue again.
What problems is the product solving and how is that benefiting you?
I used JIRA as test engineer.
1. To create defects for product.
2. Attached the larger files to the defects.
3. Updating/Modify the existing defects.
4. Creating filters to fetch exact data.
1. To create defects for product.
2. Attached the larger files to the defects.
3. Updating/Modify the existing defects.
4. Creating filters to fetch exact data.
Jira is best for tracking so many things
What do you like best about the product?
I have been using Jira for the last 5 years and I see a significant improvement every time.We have been able to log work and added SLA and track the work done by other teams very efficiently
What do you dislike about the product?
I would like to see a mailing system integrated with Jira around SLA misses.
What problems is the product solving and how is that benefiting you?
It helps to assign and resolve incidents with in the team and all members can privately and public comment on the same ticket and log work.This makes it amazing tool
Atlassian's IT Service Management tool
What do you like best about the product?
Jira Service Management is very well configured to get the most out of the tool without much initial configuration. Of course it can be customized with lots of different options to make it work as desired.
What do you dislike about the product?
Signing into the customer portal requires the user to sign in to the parent Jira site first because of our SSO implementation.
What problems is the product solving and how is that benefiting you?
We used to have a regular Jira project for our Corp IT team. We configured our new project under Jira Service Management and have gained great insights into our common types of service requests, SLAs, ticket distribution, etc.
Jira Service Management help us to accomplish the customer satisfaction in our organization.
What do you like best about the product?
Ticket administration.
Integration wit opsgenie.
Integration wit opsgenie.
What do you dislike about the product?
When you reply to a ticket, It doesn't have too many text formats.
What problems is the product solving and how is that benefiting you?
We use Jira for managed service support. Also, for project management. It helps us to keep all customer requirements in order and complete tasks on time.
Best tool for ITSM - JIRA
What do you like best about the product?
Its ability to integrate with other applications and really easy and user-friendliness of the system sets it ahead of other products.
What do you dislike about the product?
Even though end users love to use it, managing the portal for Admins is a little nightmare and requires thorough knowledge.
What problems is the product solving and how is that benefiting you?
After implementing Jira, there were a lot of positive comments from end users. It is really easy for them to track where there ticket is positioned and there is no need of any reminders.
Easy to organise and add tasks, Easy to create Service Level Agreements & assign people
What do you like best about the product?
Every team member can create projects that can be shared within the team, which includes all the transparency, Ease of assigning people,Easy tracking system
Integration options to automate the workflows.
Integration options to automate the workflows.
What do you dislike about the product?
It's cost may be high compared to its competitors although it has customized pricing plans based on the implementation scale. It's automated ticket routing facility stands out.
What problems is the product solving and how is that benefiting you?
Visibility for the entire team by logging the requests in a central repository.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Enterprise Grade ITSM!
What do you like best about the product?
Jira is a very easy tool to use especially in a large organization with many users working in different areas of a project. There is a roll out learning curve but overall works very well!
What do you dislike about the product?
The roll out and the training / customization of the fields does require a bit of a steep learning curve. Additionally, the system didn't feel as mobile friendly as it should be.
What problems is the product solving and how is that benefiting you?
We use this for bug and task tracking as well as correlation between our CRM to customer support for the service desk management. It streamlines our processes and allows a single dashboard to view all functions for a project (internal + external)
Best product for project Management.
What do you like best about the product?
Jira is one of best product for managing the projects. It has story, story points, estimation, tasks, and hours claimed for associates on specific story.
There are several tools which are quite useful.
There are several tools which are quite useful.
What do you dislike about the product?
The UI is little bit complex.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
What problems is the product solving and how is that benefiting you?
In our projects we usually use Jira to assign story to associates in each sprint.
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