Jira Service Management
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I have worked with Jira for more than 3 years now
What do you like best about the product?
The project management becomes easy. We get all the updates, development aligned properly so that we get of overview of how everything is going.
Easy to manage and wasy to use.
Easy to manage and wasy to use.
What do you dislike about the product?
Nothing as of now but it can be more optimized and also AI can be included integrated so that it makes it more fast
What problems is the product solving and how is that benefiting you?
Managing the bugs and the development work is easily trackable.
Jira Service management is best ITSM Tool.
What do you like best about the product?
One of the top advantages is how tightly JSM integrates with Jira Software. It enables DevOps, IT and support teams to work in a shared environment, enhancing visibility and collaboration between development and operations.
Developers can easily view, prioritize, and act on incidents raised by support or ops.
Change requests link directly to code repositories, CI/CD pipelines and deployment tracking.
Developers can easily view, prioritize, and act on incidents raised by support or ops.
Change requests link directly to code repositories, CI/CD pipelines and deployment tracking.
What do you dislike about the product?
Complex Configuration and Learning Curve
JSM’s flexibility often comes at the cost of complexity.
Initial setup (especially for SLAs, workflows, approvals, automation, and request types) can be overwhelming for new admins.
It requires understanding Jira’s core architecture—issues, schemes, custom fields, permissions, etc.—which isn't intuitive for non-technical users.
Users without prior Jira experience may find the UI and terminology (like “issues,” “projects,” and “queues”) confusing.
JSM’s flexibility often comes at the cost of complexity.
Initial setup (especially for SLAs, workflows, approvals, automation, and request types) can be overwhelming for new admins.
It requires understanding Jira’s core architecture—issues, schemes, custom fields, permissions, etc.—which isn't intuitive for non-technical users.
Users without prior Jira experience may find the UI and terminology (like “issues,” “projects,” and “queues”) confusing.
What problems is the product solving and how is that benefiting you?
Jira Service Management (JSM) is designed to solve a wide array of problems related to IT Service Management (ITSM), DevOps collaboration, and cross-functional service delivery. Here’s a breakdown of the problems it solves and the benefits it delivers, particularly for organizations that are scaling or embracing agile practices.
Easy to use and navigate
What do you like best about the product?
The ease of use and navigating through the screen is comfortable. It doesn’t require too much technical knowledge to browse through the application
What do you dislike about the product?
There is lot of scope to leverage AI and automate the process
What problems is the product solving and how is that benefiting you?
Project management and ticket management
One of the top in demand service management tool in market
What do you like best about the product?
The User interface and the ability to configure according to the need. Also the process flow is well streamlined
What do you dislike about the product?
Pricing is much higher comparing to its competitors in market
What problems is the product solving and how is that benefiting you?
Track customer issues through incident and tickets, and streamline the process to resolve it before SLA breach
Jira task hero
What do you like best about the product?
Jira is nice for tracking work. Easy to see who is doing what, and progress is clear. Helps in managing tasks without confusion
What do you dislike about the product?
Sometimes Jira feels slow and too complex. Too many clicks for simple things, and if not set up properly, it gets messy.
What problems is the product solving and how is that benefiting you?
Jira helps in tracking tasks, bugs, and project progress. It keeps the team on the same page, so no work is missed. Main benefit for me is clear visibility – I know what to do, deadlines, and who's responsible for what.
Jira is a smart tool for tracking tasks, managing teams, and boosting project efficiency.
What do you like best about the product?
its seamless integration with other Atlassian tools, customizable workflows, and real-time tracking that makes handling IT requests and incidents fast and efficient.
What do you dislike about the product?
setup and customisation can take time...
What problems is the product solving and how is that benefiting you?
It helps us manage customer issues and internal IT requests in one place. Earlier, things were all over the place emails, messages, calls now everything is tracked properly. It saves time, keeps the team updated, and makes sure no request is missed. Very helpful for daily work and smooth coordination.
Best ticking tool
What do you like best about the product?
I used jira as a ticking tool in my organization it's very easy and understanding interface
What do you dislike about the product?
Nothing to dislike everything is fine and good.
What problems is the product solving and how is that benefiting you?
User onboarding and de boarding
Jira Service Management
What do you like best about the product?
JSM is designed to solve the problem of managing service requests, incidents, problems, changes and assets across various departments (especially IT,HR, facilities, etc)in a centralised, structured and trackable way.
What do you dislike about the product?
Users often find its initial setup and customization overly complex, especially for smaller teams or those with specific needs. The interface can feel clunky and navigation can be difficult, leading to wasted time trying to find the right tools and settings. Additionally, some users find the reporting features and out-of-the-box dashboard widgets lack the depth or intuitiveness they need for quick insights.
What problems is the product solving and how is that benefiting you?
service requests, automating workflows, and improving collaboration across teams. It benefits organizations by streamlining service delivery, increasing efficiency, and ultimately enhancing customer and employee satisfaction.
Best tool to track progress and manage
What do you like best about the product?
Ease of use
Ease of Implementation
Number of Features
Ease of Implementation
Number of Features
What do you dislike about the product?
memory issue for attachments
options for Jira status
options for Jira status
What problems is the product solving and how is that benefiting you?
Attachment memory issue
Robust ITSM Platform with Deep Customization and Atlassian Synergy
What do you like best about the product?
I value Jira Service Management’s seamless integration with the broader Atlassian ecosystem. It’s highly configurable, which allows us to tailor workflows, SLAs, and automation rules to fit even the most complex organizational needs. The native support for ITIL practices, along with features like asset and configuration management via Assets (formerly Insight), make it a complete solution for both IT and enterprise service management. Its intuitive queue system, customizable request types, and strong reporting capabilities enable teams to deliver responsive and measurable support.
What do you dislike about the product?
While powerful, JSM’s flexibility can come at the cost of a steep learning curve for new admins or non-technical stakeholders. Some out-of-the-box experiences, like dashboard visualization or knowledge base linking, could be more user-friendly without requiring additional apps or Confluence licensing. Also, performance can occasionally lag for larger instances or complex workflows, especially without proper governance. Pricing tiers and app dependencies can also become a consideration as the environment scales.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps solve the challenge of siloed communication and fragmented service processes across IT and business teams. By centralizing request intake, automating repetitive tasks, and enforcing consistent workflows, it improves visibility, accountability, and response times. For us at Sprinkle, this means faster resolution of incidents, more reliable change management, and better alignment between service teams and business stakeholders.
The integration with tools like Jira Software and Confluence ensures seamless collaboration between development and operations (DevOps), while the asset management capabilities help maintain a clear picture of infrastructure dependencies. Ultimately, it allows us and our clients to scale service operations efficiently while maintaining control and compliance.
The integration with tools like Jira Software and Confluence ensures seamless collaboration between development and operations (DevOps), while the asset management capabilities help maintain a clear picture of infrastructure dependencies. Ultimately, it allows us and our clients to scale service operations efficiently while maintaining control and compliance.
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