Jira Service Management
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JIRA Service Desk
What do you like best about the product?
UI is easy for Production support teams to track issues and close it. Collaboration with others is also made simple using Jira Service desk
What do you dislike about the product?
Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.
What problems is the product solving and how is that benefiting you?
We are suing JIRA for both SCRUM management as well as the JIRA service Desk for Incident escalation and Production support for Data Loads, Reports, Failures etc. We found JIRA service desk to be a easy to use tools that the Production Support team can easily use even in odd hours. The UI is very simple and the escalations and task assignment and notifications is also well built.
Recommendations to others considering the product:
Integration with existing products and tools ust be improved.
JIRA service desk
What do you like best about the product?
ticketing and notifying users when some one made comments on the ticket.
we can even email the issue to the specific user using the tool which is really cool.
we can even email the issue to the specific user using the tool which is really cool.
What do you dislike about the product?
java updates sucks.
attachong screenshots from clip board is not easy
attachong screenshots from clip board is not easy
What problems is the product solving and how is that benefiting you?
escalating issues by raising the ticket and also can priotize the issues and can migrate solutionn to other environments
Recommendations to others considering the product:
lot to develop in this tool to gain customer friendly experience
Jira Service Desk
What do you like best about the product?
Lots of options and customizable if you install the right plugins.
What do you dislike about the product?
Too robust. While there are many options to customize, that becomes as much a problem as it is a benefit.
What problems is the product solving and how is that benefiting you?
Replacing current ticket system to allow more categorization of issues.
technical support
What do you like best about the product?
communication channel with engineering and marketing
What do you dislike about the product?
overlooked the comments and description of issues
What problems is the product solving and how is that benefiting you?
technical issues
SF API makes our day easy
What do you like best about the product?
That we are able to connect to our SalesForce CRM for support.
What do you dislike about the product?
Minimally, we should be able to have a direct interface to Jira from Salesforce.
What problems is the product solving and how is that benefiting you?
Connecting our development team with support.
Best Tool
What do you like best about the product?
Customizable dashboards with a nice list of supported widgets.
What do you dislike about the product?
Cloud doesn't support multiple separate domains
What problems is the product solving and how is that benefiting you?
Customer Service
Recommendations to others considering the product:
Go for it.Best tool.
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