Jira Service Management
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937 reviews
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Tailor your business processes to the way you work
What do you like best about the product?
You can assign all requests and referrals to the Operations and support teams within the company to the team or person you want through this application.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
What do you dislike about the product?
I did not encounter any negative situation.
What problems is the product solving and how is that benefiting you?
I can say that it is an application directed by all business demand situations within the company. The perfect app for job tracking.
One of the best in the business!
What do you like best about the product?
Project flexibility, Agile, Scrum & Kanban boards, and Reports & Insights.
What do you dislike about the product?
Complicated User Interface and No In-build timeline. Makes it challenging to track projects.
What problems is the product solving and how is that benefiting you?
Project Management & Ticketing System
Jira Service Management- Best tool for Project Managers
What do you like best about the product?
It is a benefit to using this tool as it makes it easy to use other Jira tools. It provides confluence where the documentation and guide can be created using different templates and it is helpful for our entire team.
What do you dislike about the product?
I didn't find any major issues with Jira but only one suggestion is that it can use simple use cases.
What problems is the product solving and how is that benefiting you?
Using Jira as our service management tool was a great decision, it made the work transparent. Our Devs can easily find and track issues and limit the number of meetings.
Best software to handle customer needs
What do you like best about the product?
Jira can be both easy to use and extremely complicated. It's up to the project admin which case it will be. From the customer side, it can be a quick form, but for support guys, the ticket made by the customer can be a big task
What do you dislike about the product?
The number of automation that are running globally shouldn't be limited. There were several times when it could save the admin from the trouble of using third-party tools just to unite 2 projects
What problems is the product solving and how is that benefiting you?
it made it easy for onsite employees to tell the business what should be done to make their work more effective. Customer can quickly create a task that will be assigned to proper person and that fellow will deal with it very quickly most of the times
The Best Customer Service
What do you like best about the product?
Jira's service desk is well-organized in terms of ticket management, which is a feature I like. You can view the priority of each ticket, from highest to lowest, along with a remark section and a list of individuals to whom you may allocate the work.
What do you dislike about the product?
From my perspective, there is nothing I dislike. Another recommendation is to create a service desk app for Jira, which is more user-friendly than launching it in a browser.
What problems is the product solving and how is that benefiting you?
Jira Support Desk is how we receive customer service emails, and it enables us to track them, reply to them, forward them to other departments, and link them to known issues.
Jira services review
What do you like best about the product?
The interface of jira is very user friendly, which helps to collaborate multiple teams to work together. User can connect the service desk tickets to find root cause before causing the trouble.
What do you dislike about the product?
There can be more customisable fields for report section which will help to present results in better way. There is no auto call back option if ticket get deleted accidentally.
What problems is the product solving and how is that benefiting you?
It requires proper configuration to see it's fullest potential. It's visual scripting and workflows tools are really useful and easy to learn except for the unexpected breakouts
JIRA - A Project Management Tool
What do you like best about the product?
The UI of Jira is great and it's very simple to work with JIRA. The best part is there is an email notification feature when someone raised a ticket, there is also a separate section for updating the comment for the ticket.
What do you dislike about the product?
I am using JIRA for the last couple of years and I didn't find anything odd as of now.
What problems is the product solving and how is that benefiting you?
We are using JIRA in our current organization and we are able to assign work to different team members and easy to keep the track of all the tickets.
Flexile and powerful project management and documentation tool
What do you like best about the product?
I love that my entire team can view all relevant issues to their work without relying on others remembering to copy them on an email train. We have cut down on processing time for many of our tasks, resulting in happier departments and staff members. It is so easy to track where in the process a task is, reducing confusion for our internal staff as well.
What do you dislike about the product?
I wish that Jira Service would integrate with Smartsheet. We use Smartsheet very heavily as our other primary software for business use in our units. The learning curve to use Jira Service is also fairly steep, and took hundreds of hours of preparation and troubleshooting when we couldn't find easy answers to our questions in the Jira resource center.
What problems is the product solving and how is that benefiting you?
We were able to embrace and execute it in a new way of thinking, incident management, which brings together agile development and operations teams, thanks to our work with Jira. Furthermore, the cost-effectiveness is favorable. The capacity to mix internal and external difficulties from a variety of perspectives. The user interface is simple for many people, and issue solving is not confined to engineers.
Jira management description
What do you like best about the product?
Jira is the best tool to manage the task and day to day activity and assign the task to developer and keep a track on the progress of task
What do you dislike about the product?
Jira is very complicated and bit complex. Although it is very helpful tool
What problems is the product solving and how is that benefiting you?
We are keeping track of all the task and day to day activity of project with each developer
Good tool for monitoring and tracking
What do you like best about the product?
Jira tool is best for tracking and monitoring the issues, bugs or any tickets.
Email notification features let the person know that someone raised the ticket for you is the best thing I can think of. Apart from this, you can create your own customised dashboard with analysis and insights.
Email notification features let the person know that someone raised the ticket for you is the best thing I can think of. Apart from this, you can create your own customised dashboard with analysis and insights.
What do you dislike about the product?
Nothing till now.
Email notifications delayed sometimes.
Email notifications delayed sometimes.
What problems is the product solving and how is that benefiting you?
We use Jira for raise issue otlr bugs, Creating the task for project and incident management.
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