Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Jira Service Management help us to accomplish the customer satisfaction in our organization.
What do you like best about the product?
Ticket administration.
Integration wit opsgenie.
Integration wit opsgenie.
What do you dislike about the product?
When you reply to a ticket, It doesn't have too many text formats.
What problems is the product solving and how is that benefiting you?
We use Jira for managed service support. Also, for project management. It helps us to keep all customer requirements in order and complete tasks on time.
Best tool for ITSM - JIRA
What do you like best about the product?
Its ability to integrate with other applications and really easy and user-friendliness of the system sets it ahead of other products.
What do you dislike about the product?
Even though end users love to use it, managing the portal for Admins is a little nightmare and requires thorough knowledge.
What problems is the product solving and how is that benefiting you?
After implementing Jira, there were a lot of positive comments from end users. It is really easy for them to track where there ticket is positioned and there is no need of any reminders.
Easy to organise and add tasks, Easy to create Service Level Agreements & assign people
What do you like best about the product?
Every team member can create projects that can be shared within the team, which includes all the transparency, Ease of assigning people,Easy tracking system
Integration options to automate the workflows.
Integration options to automate the workflows.
What do you dislike about the product?
It's cost may be high compared to its competitors although it has customized pricing plans based on the implementation scale. It's automated ticket routing facility stands out.
What problems is the product solving and how is that benefiting you?
Visibility for the entire team by logging the requests in a central repository.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Enterprise Grade ITSM!
What do you like best about the product?
Jira is a very easy tool to use especially in a large organization with many users working in different areas of a project. There is a roll out learning curve but overall works very well!
What do you dislike about the product?
The roll out and the training / customization of the fields does require a bit of a steep learning curve. Additionally, the system didn't feel as mobile friendly as it should be.
What problems is the product solving and how is that benefiting you?
We use this for bug and task tracking as well as correlation between our CRM to customer support for the service desk management. It streamlines our processes and allows a single dashboard to view all functions for a project (internal + external)
Best product for project Management.
What do you like best about the product?
Jira is one of best product for managing the projects. It has story, story points, estimation, tasks, and hours claimed for associates on specific story.
There are several tools which are quite useful.
There are several tools which are quite useful.
What do you dislike about the product?
The UI is little bit complex.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
What problems is the product solving and how is that benefiting you?
In our projects we usually use Jira to assign story to associates in each sprint.
Tailor your business processes to the way you work
What do you like best about the product?
You can assign all requests and referrals to the Operations and support teams within the company to the team or person you want through this application.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
What do you dislike about the product?
I did not encounter any negative situation.
What problems is the product solving and how is that benefiting you?
I can say that it is an application directed by all business demand situations within the company. The perfect app for job tracking.
One of the best in the business!
What do you like best about the product?
Project flexibility, Agile, Scrum & Kanban boards, and Reports & Insights.
What do you dislike about the product?
Complicated User Interface and No In-build timeline. Makes it challenging to track projects.
What problems is the product solving and how is that benefiting you?
Project Management & Ticketing System
Jira Service Management- Best tool for Project Managers
What do you like best about the product?
It is a benefit to using this tool as it makes it easy to use other Jira tools. It provides confluence where the documentation and guide can be created using different templates and it is helpful for our entire team.
What do you dislike about the product?
I didn't find any major issues with Jira but only one suggestion is that it can use simple use cases.
What problems is the product solving and how is that benefiting you?
Using Jira as our service management tool was a great decision, it made the work transparent. Our Devs can easily find and track issues and limit the number of meetings.
Best software to handle customer needs
What do you like best about the product?
Jira can be both easy to use and extremely complicated. It's up to the project admin which case it will be. From the customer side, it can be a quick form, but for support guys, the ticket made by the customer can be a big task
What do you dislike about the product?
The number of automation that are running globally shouldn't be limited. There were several times when it could save the admin from the trouble of using third-party tools just to unite 2 projects
What problems is the product solving and how is that benefiting you?
it made it easy for onsite employees to tell the business what should be done to make their work more effective. Customer can quickly create a task that will be assigned to proper person and that fellow will deal with it very quickly most of the times
The Best Customer Service
What do you like best about the product?
Jira's service desk is well-organized in terms of ticket management, which is a feature I like. You can view the priority of each ticket, from highest to lowest, along with a remark section and a list of individuals to whom you may allocate the work.
What do you dislike about the product?
From my perspective, there is nothing I dislike. Another recommendation is to create a service desk app for Jira, which is more user-friendly than launching it in a browser.
What problems is the product solving and how is that benefiting you?
Jira Support Desk is how we receive customer service emails, and it enables us to track them, reply to them, forward them to other departments, and link them to known issues.
showing 131 - 140