Jira Service Management
AtlassianExternal reviews
937 reviews
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Tool for project management that is both powerful and flexible
What do you like best about the product?
It organises and prioritises service requests, incidents, problems, and changes in one location, making it easy to categorise them and keeping your team on track with their objectives.
What do you dislike about the product?
For simple use cases / work flows, setup should be simple.
What problems is the product solving and how is that benefiting you?
Using it in the product development stage.
Jira (as a product development/project management application) has a natural process that makes fixing and following up on tickets/issues a breeze.
Jira (as a product development/project management application) has a natural process that makes fixing and following up on tickets/issues a breeze.
Recommendations to others considering the product:
Easy and reliable
Jira used for project management
What do you like best about the product?
User friendly interface which is very easy to use
What do you dislike about the product?
Pricing - they charge based on user, so if you are working in a big company and the number of users is high, then you are ending up paying the hefty amount
What problems is the product solving and how is that benefiting you?
Jira compared to other tools in the market, is like a next-generation tool. No special skills are required, value for money and their customer support is also easy to reach
Great tool for IT Service Management
What do you like best about the product?
Work flow is increased between the development team and the operation team. You can share a knowledge base for customers.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
What do you dislike about the product?
Jira service management is not a project management tool. It is designed for IT teams and service-based organizations.
What problems is the product solving and how is that benefiting you?
Jira service management software has improved the service management for the customers and workflow and incident management
One Stop Solution for Service Management
What do you like best about the product?
In these times when the way of working is changing to a teleworking position it is important to be able to have a correct management of the tasks of the team, I love the function "add a participant", I end up highlighting that once a project has started, finding and managing things and having a track is really easy comparatively. The ease of use is the most useful nowadays, for beginners or people who have a hard time handling some products so this application is preferred to use, it is quickly and you can incorporate more than 100 people and desktops in a period of two weeks improved the workflow of the organization, it is also very easy to use when it comes to handling incident tickets. You can also generate reports to better interpret the number of tickets we handle every day. The support is very fast and has solved our problems through TeamViewer as a quick fix, so we didn't have to wait for our admin.
What do you dislike about the product?
It usually happens that updates; has problems that take time to update or sometimes generate errors. Of the rest it is excellent.
What problems is the product solving and how is that benefiting you?
It is an excellent tool to keep track of all tickets and download all tickets in excel format with all comments and attachments, plus we can track and perform tasks comfortably when working between several domains. It helps you greatly for the workflows of the organization that are designed as a versatile administrator and he keep track of all the software, resources, market, development, finance, human resources, constitutional and audit processes, an extraordinary application. For tickets with Jira Service it is easy to solve the problem because there is a specific answer where you can simply click, it is very organized when it comes to handling tickets to solve.
Recommendations to others considering the product:
It is a quality and excellent product, for its great technical support service and for its specific documentation, installing the software is complete and very useful for everyone.
ITSM with ITL flow
What do you like best about the product?
Dedicated customer portal and SLA based monitoring
What do you dislike about the product?
Flexibility in report generation is relatively less
What problems is the product solving and how is that benefiting you?
Incidents will appear in the form of tickets. I am analyzing the tickets and solving and assigning them to another team if required.
Jira Service Management
What do you like best about the product?
Jira Service Management enables us to keep track of all the incoming issues for IT to deal with. There are automation rules to configure, and metrics can be exported to measure your team's effectiveness.
What do you dislike about the product?
The back end can be very daunting if custom configuration is required. There are many levels of interdependent settings which need to be lined up to function properly.
What problems is the product solving and how is that benefiting you?
Previously, IT related issues were being reported haphazardly through whichever platform the reporter happened to be looking at at the time. This was too chaotic to be scalable as the company grew. The Jira Service Management console has allowed us to have proper queuing of issues with paths for escalation and proper SLA monitoring.
A good Service management tool
What do you like best about the product?
Out of the box feature set especially the helpdesk. The atlassian workflows are good and easy to configure. Features like inbuilt SLA reports, Dashboard widgets etc are very useful. Easy and intuitive to use. Very user-friendly UI. UX is awesome
What do you dislike about the product?
Start of week is sunday and cannot be changed and this has led us to using workarounds like SOW + 1D etc to make it Monday. This is a very easy configuration and should have been provided by Atlassian. The visual elements of the reports are not configurable.
What problems is the product solving and how is that benefiting you?
Internal and External helpdesk and service desk. We are the atlassian consultants for may of the clients. Their whole service management runs on Atlassian JSM and software development on Jira Software.
JIRA service manager is a best tool to record and track service requests
What do you like best about the product?
Best about JIRA story is very user friendly and custom based were can add related fields like the score which denotes the amount of time worked on each requests
What do you dislike about the product?
I have not come across anything which dislike so far
What problems is the product solving and how is that benefiting you?
We used in our environment to track each service which we implement in our production network.So this JIRA story will help anyone to understand the progression of each task
Recommendations to others considering the product:
Can we include an ala running as well and alarm when it breaches
A simple to use Service management tool
What do you like best about the product?
Minimalistic UI, easy operation. Atlassian cloud is reponsive and fast. The atlassian out of the box SM is very customisable and has a lot of options. Similarly the ITSM workflows are also very good and is configurable
What do you dislike about the product?
Start of week option is Sunday and cannot be changed. Eventhough the reporting options are good, atlassian could put some work into it. For the purpose of simplicity and UI attractiveness, they have let go of legends and markers and lines pointers etc in the visual reports and cannot be added/customised
What problems is the product solving and how is that benefiting you?
Internal ITSM tool, customer support tool
Best for Project Management
What do you like best about the product?
It is best for managing and projects. It helps us work and collaborate with the team teams on a single platform.
It is the way to track bugs and prioritize them accordingly.
It is the way to track bugs and prioritize them accordingly.
What do you dislike about the product?
Sometimes I face the Jira server is less responsive. It could provide a better UI to create a better dashboard.
What problems is the product solving and how is that benefiting you?
We can create different Projects with several teams.
We can prioritize the works based on the priority.
It helps to create project management-related works which can be tracked easily within the component owner.
We can also add the labels to put in a separate order based on the issues.
We can prioritize the works based on the priority.
It helps to create project management-related works which can be tracked easily within the component owner.
We can also add the labels to put in a separate order based on the issues.
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