Jira Service Management
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Jira services review
What do you like best about the product?
The interface of jira is very user friendly, which helps to collaborate multiple teams to work together. User can connect the service desk tickets to find root cause before causing the trouble.
What do you dislike about the product?
There can be more customisable fields for report section which will help to present results in better way. There is no auto call back option if ticket get deleted accidentally.
What problems is the product solving and how is that benefiting you?
It requires proper configuration to see it's fullest potential. It's visual scripting and workflows tools are really useful and easy to learn except for the unexpected breakouts
JIRA - A Project Management Tool
What do you like best about the product?
The UI of Jira is great and it's very simple to work with JIRA. The best part is there is an email notification feature when someone raised a ticket, there is also a separate section for updating the comment for the ticket.
What do you dislike about the product?
I am using JIRA for the last couple of years and I didn't find anything odd as of now.
What problems is the product solving and how is that benefiting you?
We are using JIRA in our current organization and we are able to assign work to different team members and easy to keep the track of all the tickets.
Flexile and powerful project management and documentation tool
What do you like best about the product?
I love that my entire team can view all relevant issues to their work without relying on others remembering to copy them on an email train. We have cut down on processing time for many of our tasks, resulting in happier departments and staff members. It is so easy to track where in the process a task is, reducing confusion for our internal staff as well.
What do you dislike about the product?
I wish that Jira Service would integrate with Smartsheet. We use Smartsheet very heavily as our other primary software for business use in our units. The learning curve to use Jira Service is also fairly steep, and took hundreds of hours of preparation and troubleshooting when we couldn't find easy answers to our questions in the Jira resource center.
What problems is the product solving and how is that benefiting you?
We were able to embrace and execute it in a new way of thinking, incident management, which brings together agile development and operations teams, thanks to our work with Jira. Furthermore, the cost-effectiveness is favorable. The capacity to mix internal and external difficulties from a variety of perspectives. The user interface is simple for many people, and issue solving is not confined to engineers.
Jira management description
What do you like best about the product?
Jira is the best tool to manage the task and day to day activity and assign the task to developer and keep a track on the progress of task
What do you dislike about the product?
Jira is very complicated and bit complex. Although it is very helpful tool
What problems is the product solving and how is that benefiting you?
We are keeping track of all the task and day to day activity of project with each developer
Good tool for monitoring and tracking
What do you like best about the product?
Jira tool is best for tracking and monitoring the issues, bugs or any tickets.
Email notification features let the person know that someone raised the ticket for you is the best thing I can think of. Apart from this, you can create your own customised dashboard with analysis and insights.
Email notification features let the person know that someone raised the ticket for you is the best thing I can think of. Apart from this, you can create your own customised dashboard with analysis and insights.
What do you dislike about the product?
Nothing till now.
Email notifications delayed sometimes.
Email notifications delayed sometimes.
What problems is the product solving and how is that benefiting you?
We use Jira for raise issue otlr bugs, Creating the task for project and incident management.
Tool for project management that is both powerful and flexible
What do you like best about the product?
It organises and prioritises service requests, incidents, problems, and changes in one location, making it easy to categorise them and keeping your team on track with their objectives.
What do you dislike about the product?
For simple use cases / work flows, setup should be simple.
What problems is the product solving and how is that benefiting you?
Using it in the product development stage.
Jira (as a product development/project management application) has a natural process that makes fixing and following up on tickets/issues a breeze.
Jira (as a product development/project management application) has a natural process that makes fixing and following up on tickets/issues a breeze.
Recommendations to others considering the product:
Easy and reliable
Jira used for project management
What do you like best about the product?
User friendly interface which is very easy to use
What do you dislike about the product?
Pricing - they charge based on user, so if you are working in a big company and the number of users is high, then you are ending up paying the hefty amount
What problems is the product solving and how is that benefiting you?
Jira compared to other tools in the market, is like a next-generation tool. No special skills are required, value for money and their customer support is also easy to reach
Great tool for IT Service Management
What do you like best about the product?
Work flow is increased between the development team and the operation team. You can share a knowledge base for customers.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
What do you dislike about the product?
Jira service management is not a project management tool. It is designed for IT teams and service-based organizations.
What problems is the product solving and how is that benefiting you?
Jira service management software has improved the service management for the customers and workflow and incident management
One Stop Solution for Service Management
What do you like best about the product?
In these times when the way of working is changing to a teleworking position it is important to be able to have a correct management of the tasks of the team, I love the function "add a participant", I end up highlighting that once a project has started, finding and managing things and having a track is really easy comparatively. The ease of use is the most useful nowadays, for beginners or people who have a hard time handling some products so this application is preferred to use, it is quickly and you can incorporate more than 100 people and desktops in a period of two weeks improved the workflow of the organization, it is also very easy to use when it comes to handling incident tickets. You can also generate reports to better interpret the number of tickets we handle every day. The support is very fast and has solved our problems through TeamViewer as a quick fix, so we didn't have to wait for our admin.
What do you dislike about the product?
It usually happens that updates; has problems that take time to update or sometimes generate errors. Of the rest it is excellent.
What problems is the product solving and how is that benefiting you?
It is an excellent tool to keep track of all tickets and download all tickets in excel format with all comments and attachments, plus we can track and perform tasks comfortably when working between several domains. It helps you greatly for the workflows of the organization that are designed as a versatile administrator and he keep track of all the software, resources, market, development, finance, human resources, constitutional and audit processes, an extraordinary application. For tickets with Jira Service it is easy to solve the problem because there is a specific answer where you can simply click, it is very organized when it comes to handling tickets to solve.
Recommendations to others considering the product:
It is a quality and excellent product, for its great technical support service and for its specific documentation, installing the software is complete and very useful for everyone.
ITSM with ITL flow
What do you like best about the product?
Dedicated customer portal and SLA based monitoring
What do you dislike about the product?
Flexibility in report generation is relatively less
What problems is the product solving and how is that benefiting you?
Incidents will appear in the form of tickets. I am analyzing the tickets and solving and assigning them to another team if required.
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