Jira Service Management
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Count on us for best experience of IT service management and optimization of work tasks
What do you like best about the product?
The categorization of issues has been streamlined due to JIRA. It helps track incidents and provides timely resolution of the incidents/matters. Managing numerous client queries is just a tap away. This IT support management helps in retaining clients by maximizing and optimizing the outputs and expectation
What do you dislike about the product?
Technical error and delay from the backhand customer support team in the timely resolution of incidents/queries are often troublesome.Looking forward to an untroubled professional experience forever
What problems is the product solving and how is that benefiting you?
Client expectation is met realistically. Work tasks are segregated and prioritised in a desired way. The tracking and timeliness of output have significantly improved. The project timelines are better, and the reoccurrence of similar issues is drastically reduced.
Recommendations to others considering the product:
Are you looking for optimization of your work output? Go for Jira Service Management and maximize your outcome by reducing your work troubles and issues by correctly categorizing incidents, tracking, and timely review and resolution.
Best ServiceDesk Software so far !!
What do you like best about the product?
Easy options, GUI is not confusing at all and very lite while launching via browser.
What do you dislike about the product?
It sometimes crashes, and we need to recover it.
What problems is the product solving and how is that benefiting you?
All support tickets are being monitored and addressed via JIRA. It is very convenient.
Recommendations to others considering the product:
If the leadership queue has an option to include multiple approvals simultaneously, it would be great.
An almost perfect Solution
What do you like best about the product?
Be able to link tasks, tag team members, mark due dates, priority, status, etc.
What do you dislike about the product?
So far, for Project Management, there isn't a function to give a Weighting Percentage to each task.
What problems is the product solving and how is that benefiting you?
Software Project Management. Is linked to other tools we use, like TeamSupport, in order to have a full automatized schedule.
Recommendations to others considering the product:
Work with Jira's support team to add new features.
Great service management tool!
What do you like best about the product?
I love that this is a Jira product so it makes it really easy to leverage other Jira tools to monitor, track, and follow up on tickets created by clients making coordinating between our CS and Dev department more streamlined.
What do you dislike about the product?
A missing feature that would facilitate using this platform is the ability to create companies and employees in these companies to make it easier to track specific company tickets.
What problems is the product solving and how is that benefiting you?
We are solving two main issues:
- CS team - JSM is helping our CS team from being inundated with calls and emails since clients can go to JSM and create a ticket with issues they face.
- Dev team - JSM helps track pending issues and reduces the need for CS-Dev meetings and interaction, helping everyone be more productive.
- CS team - JSM is helping our CS team from being inundated with calls and emails since clients can go to JSM and create a ticket with issues they face.
- Dev team - JSM helps track pending issues and reduces the need for CS-Dev meetings and interaction, helping everyone be more productive.
Recommendations to others considering the product:
There are many Ticket creation platforms to consider, but if your team already uses Jira, this is a no-brainer.
JIRA is a fantastic produce when tracking development projects.
What do you like best about the product?
l like how you can track all projects, bugs, and issues within this program!
What do you dislike about the product?
When trying to create filters, it can be a bit confusing, but if you're knowledgeable in how to do so, you should be fine!
What problems is the product solving and how is that benefiting you?
Managing tickets and providing solutions to issues.
ITSM solutions for teams of all sizes
What do you like best about the product?
Jira Service Management (JSM) provides both an internal and customer facing configuration that can be split and individualized with as many different users and configurations that you want.
What do you dislike about the product?
It can be overwhelming to set up a basic business. If you have multiple teams and customer groups, then the complex schemes are a dream. But if you only need to set up a portal for your customers to report problems, there are a lot of extras you need to wade through.
What problems is the product solving and how is that benefiting you?
We are now able to route our customer requests to different service teams and provide some deflection using a knowledge base. It also gives us the necessary reports and metrics to improve our service teams.
Submitting IT tickets
What do you like best about the product?
The usability of the product is the best part. It's super easy to use and submit an IT ticket of any sort. At other companies, they have different tools, and it's super difficult to access. This is a link that works with a central login and is just super user-friendly.
What do you dislike about the product?
not too much. It could be a bit more clear on what the chat feature is about since that was throwing some users off in the beginning but that can be adjusted or customized per company using this product.
What problems is the product solving and how is that benefiting you?
This tool is used for submitting tickets, of all sorts from Oracle management/questions to receiving some hardware for our daily usage.
Best tool for full project management
What do you like best about the product?
Easy to categorize issues, requeats with changes by organizing and priotizing these requests.
What do you dislike about the product?
Some problems generates usually after updates which take some time to solve otherwise work fine.
What problems is the product solving and how is that benefiting you?
It is exellent tool to create and manage tickets with download facility in excel format.
Organize Asks Across your Company with Ease
What do you like best about the product?
I love all of the filtering capabilities so it's extremely easy to keep the tickets relevant to my work on my homescreen
What do you dislike about the product?
I don't love how the automations take a while to load after submission. Sometimes it throws me off.
What problems is the product solving and how is that benefiting you?
It is the center for cross-functional communication at our company. It fills nearly all gaps.
Recommendations to others considering the product:
Do you need to improve cross-functional communication within your company and create a single place to track all internal tasks and work? This is your solution.
Project Tracking And Monitoring At Its Best
What do you like best about the product?
We have been using the Software for Tracking and Monitoring for more than 5-6 Projects in the past three years, where 5-6 Organizations are involved in developing and deploying high budget and long term operations. JIRA is the best tool that gave us the a to z experience in Project management.
What do you dislike about the product?
Sometimes the updates in Issues take time to get updated or throw errors.
What problems is the product solving and how is that benefiting you?
We have high-budget projects that have run for years that need high-level tracking and resolution capability. With JIRA, we can Track and Perform tasks at ease when we are working among multi-domains.
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